Summary
Overview
Work History
Education
Skills
Timeline
Waitress

Linan Gao

Adelaide,SA

Summary

Motivated waitress with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Waitress

Dumplings R Us
09.2022 - Current
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Checked guests' identification before serving alcoholic beverages.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Receptionist

Mr. Mark Immersive Room Escape
02.2021 - 01.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained confidentiality of information regarding clients and company.

Book Revision

Wuhan City Library
11.2020 - 01.2021
  • Answered student inquiries and resolved problems related to curriculum and course prerequisites.
  • Provided support and guidance to students experiencing academic and personal troubles.
  • Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
  • Assisted students in selecting courses to align with interests and abilities.
  • Edited and proofread drafts of articles and other documents.

Education

Bachelor of Arts - Digital Media

University of Adelaide
Adelaide, SA
12.2023

Skills

  • Safety and Sanitation
  • Complex Problem-Solving
  • Billing and Payment Processing
  • Upselling Techniques
  • Adaptable and Flexible
  • Check Payment Processing
  • Complaint Resolution
  • Transactions and Cash Handling
  • Social Perceptiveness
  • Strategic Planning

Timeline

Waitress

Dumplings R Us
09.2022 - Current

Receptionist

Mr. Mark Immersive Room Escape
02.2021 - 01.2022

Book Revision

Wuhan City Library
11.2020 - 01.2021

Bachelor of Arts - Digital Media

University of Adelaide

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Linan Gao