Lina Saito Banks
Carlton,Melbourne
Summary
Proven in high-pressure environments, adept at multitasking and maintaining service excellence, notably with Aeon Group. Excelled in customer service and problem-solving, enhancing guest satisfaction and managing up to 200 people events. Demonstrates strong collaboration and hospitality expertise, ensuring memorable guest experiences. Used Japanese in all past jobs. Fluent in both English and Japanese.
Overview
1
1
year of professional experience
Work History
Waitress /Kitchen Helper at Chinese Restaurant
Aeon Group
11.2023 - 06.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Guide and Waitress at Weddings and Parties
Palace Hotel
03.2023 - 05.2023
- Built personal relationships with guests to promote positive experiences.
- Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
- Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
- Developed customized tour itineraries for diverse groups, ensuring a memorable and enjoyable experience
- Guided groups of up to 200 people at weddings
Education
Bachelor of Arts - Media, Politics, Marketing
The University of Melbourne
Carlton06.2027
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Order Taking
- Cleanliness
- Cash Handling
- Hospitality service expertise
Languages
Japanese
Native or Bilingual
English
Native or Bilingual
Timeline
Waitress /Kitchen Helper at Chinese Restaurant
Aeon Group
11.2023 - 06.2024
Guide and Waitress at Weddings and Parties
Palace Hotel
03.2023 - 05.2023
Bachelor of Arts - Media, Politics, Marketing
The University of Melbourne
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