LINCOLN FAULL
Samford Valley
Summary
Driven and motivated individual with proven experience in customer service, supervision, and team leadership. Highly adaptable with strong communication and problem-solving skills, and committed to achieving success in every role. Reliable, hardworking, and eager to learn, with a strong focus on teamwork and delivering results in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Family Aquatics
Brendale
01.2025 - Current
- Managing Swim Centre/Instructing Children/Processing Pays/Leading Team
- Supervised daily operations of aquatics facility ensuring safety and compliance.
- Managed staff schedules, training sessions, and performance evaluations for team members.
- Coordinated customer service initiatives to enhance guest experience at the facility.
- Developed and implemented programs for community engagement and aquatic education.
- Maintained inventory of supplies, equipment, and safety gear for operational efficiency.
- Assisted in marketing strategies to promote seasonal programs and events effectively.
- Collaborated with management on developing strategic plans for achieving business goals.
Progress Advisor/Swimming Instructor
Aquatic Achievers
Arana Hills
01.2024 - 01.2025
- Educate and instruct children/adults on how to swim
- Guided clients through aquatic programs and services.
- Developed personalized training plans for individual needs.
- Conducted assessments to evaluate client skills and progress.
- Collaborated with team members to enhance program delivery.
- Trained and mentored new staff on best practices.
Restaurant Supervisor
Samford Hotel
Samford Valley
07.2022 - 01.2024
- All front of house duties required within a bistro
- Supervised daily restaurant operations and staff performance.
- Managed inventory levels and facilitated supply orders.
- Trained new staff on customer service standards and procedures.
- Enforced health and safety regulations across the restaurant.
- Resolved customer complaints and provided effective solutions.
Customer Service
5 Boroughs Restaurant
Everton Park
01.2022 - 07.2022
- All front of house duties required within a restaurant
- Provided guidance and support to customer service representatives.
- Developed customer service standards for luxury sales personnel.
- Provided customer service support to ensure customer satisfaction.
Junior Umpire
Aspley Hornets
01.2020 - 01.2022
- Umpire AFL games from ages 6-14. Focus on inclusion, fun & development
- Enforced game rules and regulations during matches to ensure fair play.
- Communicated effectively with coaches and players to resolve disputes on the field.
- Observed player conduct and enforced penalties as required to maintain discipline.
- Prepared match reports detailing incidents and player behavior for review.
Education
Primary -
All saints School
Albany CreekAlbany Creek
Secondary -
Padua College
KedronKedron
Secondary -
Busy Schools
Brisbane CityBrisbane City
Skills
- Driven
- Marketing tactics
- Operations management
- Recruiting and interviewing
- Team leadership
- Performance evaluation
- Crisis management
- Conflict resolution
- Communication
- Leadership
- Time management
- Problem solving
- Teamwork
Certification
- Certificate II in Electrotechnology
- Active Training Teacher of Swimming & Water Safety
- General Construction Induction Card (White Card)
- Working Safely at Heights
- First Aid
- Blue Card
- RSA
References
- Bevan Dunlop, Aspley Hornets, 0417 732 397
- Brett Cassidy, Aquatic Achievers, 1300 343 468
- Amanada Storer, Aquatic Achievers, 0407 332 519
Timeline
Assistant Manager
Family Aquatics
01.2025 - Current
Progress Advisor/Swimming Instructor
Aquatic Achievers
01.2024 - 01.2025
Restaurant Supervisor
Samford Hotel
07.2022 - 01.2024
Customer Service
5 Boroughs Restaurant
01.2022 - 07.2022
Junior Umpire
Aspley Hornets
01.2020 - 01.2022
Primary -
All saints School
Secondary -
Padua College
Secondary -
Busy Schools