Lincoln Gwadu
Rosebud,Vic
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Results-driven Key Account Manager combining cross-functional competencies in sales forecasting and analysis, sell-in and sell-thru strategies, design and production. Expertise includes creating brand awareness, analyzing data and and implementing projects to positively impact organizational goals. Proficient in identifying challenging areas and achieving corrective measures. Recognized by executive management as a dependable leader that contributes as a team player, coach and develop colleagues and interface with professionals on all levels.
Overview
21
21
years of professional experience
1
1
Certification
Work History
National Key Account Manager
Electrolux Home Products (EHP)
01.2021 - Current
- Responsible for Harvey Norman Commercial Nationally (1 in each state)
- Business growth strategy focus on key profit areas
- Collaborative national customers agreements management
- Investment in showrooms & staff training within merchants & sales staff
- Sponsorship of key events to leverage EHP Brand presence
- Quarterly business reviews and tactical support where needed
- Inventory management and project tracking to ensure delivery in full and on time
- Market & competitor analysis helping with new products GEN plans
- Interdepartmental collaboration to ensure high service levels.
Account Manager
Electrolux Home Products (EHP)
01.2019 - 01.2021
- Working with key merchant partners in the commercial space for supply of appliances to New Home builders, Government and Multi res projects
- Responsible for VIC territory servicing all metro & regional customers
- Quote preparation and product presentation to prospective customers
- Staff product training to our merchant partners
- DFIOT measure and ensuring aftersales service excellence.
Commercial Account Manager
Harvey Norman Commercial VIC
09.2017 - 08.2019
- Managed a builder portfolio of multi-res and New Home builders
- Assisted with specification of kitchen and bathroom products
- Engaged Architects & Developers offering advise on products to fit specific sectors ie Retirement Living, Build to Sell, Student Accommodation etc
- Quote/ Tender preparation and product presentation engaging suitable suppliers
- Delivery coordination and any post installation assistance
- By appointment showroom consultations for customer upgrades or custom builds.
Sales manager & Assistant Operations Manager
E and S (E & S Trading)
08.2009 - 01.2017
- Manage large retail showroom with high end luxury brands
- Responsible for 20 salespeople and sales targets over 20 million a year
- High level customer service working closely with customers, builders, designers
- Presentation of quotes and tenders for new builds and renovations
- Staff training and close relationships with all suppliers to aid staff development
- Cash handling and eft transaction processing
- Customer conflict resolution and solution solving ability
- Staff rostering, time sheets and enforcement of company policies
- Showroom presentation and display up keep
- Order processing, dispatch and purchase order tracking.
Leading Hand
Interbuild
04.2007 - 01.2009
- General construction work involving demolishing and rebuilding office spaces
- Detailed understanding of floor plans and all building services
- Scheduling of contractors working with tight deadlines
- Report to site manager and site foreman on OHNS
- Prepare building for hand over and fix all noted defects.
Bathroom Sales Person
Schotes Home Emporium
01.2003 - 01.2009
- Recommended merchandise to customers based on their needs and preferences
- Specialised in bathroom fixtures
- Knowledge in period style housing and restorations.
Education
Bachelor of Science - Biological Science
Latrobe University
01.2007
Skills
- Relationship Management
- Sales Presentations
- Account Retention
- Key Account Management
- Needs Analysis
- Account Management
- Lead Generation
- Relationship Selling
- Business Development
- Business Strategies
- Customer Rapport
- Client Relationship Building
- Sales Quota Achievement
- Sales Tactics
Certification
- Green Building Council Australia (GBCA ) courses, GS Foundations, 2023-02-01
- Green Building Council Australia (GBCA ) courses, GS Buildings advanced course, 2023-02-01
- Certificate IV in Building & Construction, 2017-01-01
References
References available upon request.
Timeline
National Key Account Manager
Electrolux Home Products (EHP)
01.2021 - Current
Account Manager
Electrolux Home Products (EHP)
01.2019 - 01.2021
Commercial Account Manager
Harvey Norman Commercial VIC
09.2017 - 08.2019
Sales manager & Assistant Operations Manager
E and S (E & S Trading)
08.2009 - 01.2017
Leading Hand
Interbuild
04.2007 - 01.2009
Bathroom Sales Person
Schotes Home Emporium
01.2003 - 01.2009
Bachelor of Science - Biological Science
Latrobe University
Similar Profiles
Jade VelasquezJade Velasquez
General Worker at EhpGeneral Worker at Ehp
Nikki RoebuckNikki Roebuck
Assembly Line Production Worker at Electrolux Home ProductsAssembly Line Production Worker at Electrolux Home Products
Jaleen PostellJaleen Postell
Process Technician at Electrolux Home ProductsProcess Technician at Electrolux Home Products
Tina CoumbeTina Coumbe
School Principal of Crib Point Primary School and at Department Of EducationSchool Principal of Crib Point Primary School and at Department Of Education
Christian LucasChristian Lucas
Concrete Boom Pump Operator at Marvel SlabsConcrete Boom Pump Operator at Marvel Slabs