Summary
Overview
Work History
Education
Skills
Timeline
Generic

Linda Angus

Porongurup,WA

Summary

Resourceful professional with a versatile background in retail and food service. Known for strong problem-solving abilities and exceptional communication skills. Ready to leverage experience to support enhanced customer satisfaction and operational success. I am a fast learner and have a passion for food and healthy nutrition and have a very high standard in hygiene,punctuality and i am very adaptable and embrace new challenges

Overview

17
17
years of professional experience

Work History

Retail Assistant

Mount Barker IGA
05.2017 - Current
  • Delivered exceptional customer service, enhancing shopper satisfaction and fostering repeat business.
  • Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
  • Trained new staff on store policies, procedures, and customer interaction best practices.
  • Oversaw daily operations, streamlining processes to improve overall store efficiency.
  • Ordering stock
  • Unloading and packing away
  • Supervisor Duties
  • Quality Control of Fresh Produce


  • Invoices
  • Food Preparation
  • Resolved customer inquiries and complaints promptly, maintaining positive shopping experiences.
  • Cleaning
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Demonstrated flexibility by adapting to various roles within the retail environment as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed strong rapport with customers and created positive impression of business.
  • Operate Forklift

Cafe Worker

Lily Mays Coffee Shop
01.2014 - 04.2027
  • Delivered exceptional customer service in fast-paced café environment.
  • Managed daily inventory and restocking of supplies to ensure operational efficiency.
  • Trained new staff on café procedures, enhancing team performance and productivity.
  • Implemented improved scheduling processes to optimize staff coverage during peak hours.
  • Maintained cleanliness and organization of workstations to comply with health standards.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Supported fellow team members in achieving a smooth workflow during peak hours.
  • Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
  • Assisted in inventory management, tracking stock levels and reporting low supplies to the manager for timely reordering.
  • Trained new cafe workers in sales, customer service, and safety.
  • Demonstrated proficiency in operating espresso machines and other equipment to consistently deliver quality beverages.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Prepared salads, soups and sandwiches for customers.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • End of Day Scrub down and clean to Health and Safety Standards
  • Banking and Cash handling
  • Opening and closing procedures
  • Worked independently and in team situations

Vineyard Worker

Abbey Creek Vineyard
06.2010 - 04.2014
  • Monitor vine health, identifying pests and diseases for timely intervention.
  • Implement pruning techniques to enhance grape quality and yield.
  • Train new workers on vineyard maintenance and safety protocols.
  • Enhanced vineyard productivity by diligently pruning, training, and thinning grapevines.
  • Removed weak and diseased shoots from vines to improve space and resource availability for healthy shoots to grow.
  • Picked grapes at correct time and sorted by quality for further processing into vineyard wines.
  • Planned new vines of target varieties with adequate spacing and drainage for long-term production.

Education

No Degree -

Cyril Jackson Senior High School
Bassendean, WA
10-1994

Skills

  • Customer service
  • Customer assistance
  • Patience and empathy
  • Time management capabilities
  • Complex Problem-solving
  • Cash handling accuracy
  • Supervisor
  • Food Handling and Prep
  • Stock Management
  • Exceptional Communication Skills
  • Hard Working
  • Flexible schedule availability
  • Adaptability and resilience
  • Cleaning Procedures

Timeline

Retail Assistant

Mount Barker IGA
05.2017 - Current

Cafe Worker

Lily Mays Coffee Shop
01.2014 - 04.2027

Vineyard Worker

Abbey Creek Vineyard
06.2010 - 04.2014

No Degree -

Cyril Jackson Senior High School
Linda Angus