Linda Angus
Porongurup,WA
Summary
Resourceful professional with a versatile background in retail and food service. Known for strong problem-solving abilities and exceptional communication skills. Ready to leverage experience to support enhanced customer satisfaction and operational success. I am a fast learner and have a passion for food and healthy nutrition and have a very high standard in hygiene,punctuality and i am very adaptable and embrace new challenges
Overview
17
17
years of professional experience
Work History
Retail Assistant
Mount Barker IGA
05.2017 - Current
- Delivered exceptional customer service, enhancing shopper satisfaction and fostering repeat business.
- Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
- Trained new staff on store policies, procedures, and customer interaction best practices.
- Oversaw daily operations, streamlining processes to improve overall store efficiency.
- Ordering stock
- Unloading and packing away
- Supervisor Duties
- Quality Control of Fresh Produce
- Invoices
- Food Preparation
- Resolved customer inquiries and complaints promptly, maintaining positive shopping experiences.
- Cleaning
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Operate Forklift
Cafe Worker
Lily Mays Coffee Shop
01.2014 - 04.2027
- Delivered exceptional customer service in fast-paced café environment.
- Managed daily inventory and restocking of supplies to ensure operational efficiency.
- Trained new staff on café procedures, enhancing team performance and productivity.
- Implemented improved scheduling processes to optimize staff coverage during peak hours.
- Maintained cleanliness and organization of workstations to comply with health standards.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Produced food and drink products adhering to company quality and quantity standards.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
- Assisted in inventory management, tracking stock levels and reporting low supplies to the manager for timely reordering.
- Trained new cafe workers in sales, customer service, and safety.
- Demonstrated proficiency in operating espresso machines and other equipment to consistently deliver quality beverages.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prepared salads, soups and sandwiches for customers.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Replenished serving stations with fresh food and cleaned up spills.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- End of Day Scrub down and clean to Health and Safety Standards
- Banking and Cash handling
- Opening and closing procedures
- Worked independently and in team situations
Vineyard Worker
Abbey Creek Vineyard
06.2010 - 04.2014
- Monitor vine health, identifying pests and diseases for timely intervention.
- Implement pruning techniques to enhance grape quality and yield.
- Train new workers on vineyard maintenance and safety protocols.
- Enhanced vineyard productivity by diligently pruning, training, and thinning grapevines.
- Removed weak and diseased shoots from vines to improve space and resource availability for healthy shoots to grow.
- Picked grapes at correct time and sorted by quality for further processing into vineyard wines.
- Planned new vines of target varieties with adequate spacing and drainage for long-term production.
Education
No Degree -
Cyril Jackson Senior High School
Bassendean, WA10-1994
Skills
- Customer service
- Customer assistance
- Patience and empathy
- Time management capabilities
- Complex Problem-solving
- Cash handling accuracy
- Supervisor
- Food Handling and Prep
- Stock Management
- Exceptional Communication Skills
- Hard Working
- Flexible schedule availability
- Adaptability and resilience
- Cleaning Procedures
Timeline
Retail Assistant
Mount Barker IGA
05.2017 - Current
Cafe Worker
Lily Mays Coffee Shop
01.2014 - 04.2027
Vineyard Worker
Abbey Creek Vineyard
06.2010 - 04.2014
No Degree -
Cyril Jackson Senior High School