Linda Budden
Gold Coast,QLD
Summary
Organized professional with strong communication and leadership capabilities. Proactive in delivering patient-focused services with integrity and efficiency. Proven ability to optimize administrative resources, achieving business goals and enhancing team performance. Extensive experience in leadership and administrative support roles ensures effective operations.
Overview
29
29
years of professional experience
Work History
Acting Administration Coordinator Allied Health
Qld Health
Gold Coast, QLD
11.2025 - Current
- IEMR, ESM, S4/Hana, Powerchart, HBCIS, QHEPS, SWT Electronic Transfer, Microsoft Office, Microsoft Outlook, Excel, QFlow, PEF forms.
- Leading and mentoring 20 Admin Staff.
- Producing Rosters and maintaining Leave Planner to cover all shifts. Managing schedules & priorities across multiple Allied Health departments.
- Coordinate administrative tasks to support operational efficiency within healthcare services -prioritising urgent requests and resolve day to day issues that arise in a timely manner
- Discussed job performance problems with employees, identifying causes and issues to find solutions
- Complete daily administrative tasks
- Monitor generic email - responding appropriately
- Completion of professional and ongoing data quality reports whilst ensuring legislation, standards policies and procedures are adhered to all QH policies eg Check Request lists regularly to avoid Long Waits and breaches
- Cultivating and maintaining excellent working relationships with management, colleagues and key stakeholders
- Willing to help other departments if necessary this provides growth and continuous learning
- Ensuring to represent the business professionally, reaching goals within the organization, further contributing to a streamlined and efficient unit
- Managed communication between departments to ensure smooth operations
- Ordered stationary and other supplies as needed and logged jobs for maintenance requests.
- Liaise with the IT department to resolve technical issues, ensuring minimal disruption to office operations.
- Supported onboarding processes for new administrative staff members eg GEI as I am a Fire warden
- Answered incoming calls and emails, responding to inquiries and providing information as required.
- Maintained confidentiality of sensitive information at all times use locked confidential bin for disposing of documentation
- Ensured compliance with company policies and procedures related to administrative activities eg LOL
- Monitored office safety protocols and changes in legislation that may affect the organization's operations eg SOSIS
- Conduct regular checks to ensure compliance with health and safety regulations. eg workplace assessment
AO3 Allied Health
Qld Health
Gold Coast, QLD
10.2020 - Current
- Scheduled and rescheduled appointments while managing referrals from waitlists.
- Completed daily tasks with precision and efficiency.
- Contributed innovative solutions to improve team performance and results.
- Delivered exceptional customer service both in-person and over the phone.
- Maintained current knowledge through continuing education and advanced training.
AO4 Higher Duties Allied Health
Qld Health
Gold Coast, QLD
02.2022 - 09.2022
- Trained new staff on administrative procedures and office protocols to enhance operational efficiency.
- Completed daily duties with accuracy and efficiency, ensuring smooth office operations.
- Supported colleagues through guidance to foster a collaborative work environment.
- Utilized various software tools to streamline processes and improve overall performance.
Secondment - AOPD Area 6 -ENT Project
Qld Health
Gold Coast, QLD
08.2020 - 10.2020
- Managed daily operations to ensure compliance with organizational standards.
- Coordinated communication between departments to streamline workflows.
- Conducted regular audits to maintain quality control across operations.
- PEF forms completed correctly
AO3 Oral Health
Qld Health
Gold Coast, QLD
01.1997 - 08.2020
- Responded promptly to customer inquiries via email or telephone calls in a call centre environment.
- Processed incoming and outgoing mail, and distributed to appropriate staff members.
- Maintained positive working relationship with fellow staff and management.
Senior Administration Officer (Higher Duties)
Queensland Health
01.2016 - 01.2017
- Relieved senior staff on leave by assuming higher duties and responsibilities.
- Supervised diverse staff informally to ensure accurate and efficient work completion.
- Utilized FAMMIS Program for ordering purposes prior to S4Hanna implementation.
- Coordinated meetings
Education
Certificate IV in Health Administration - Health Administration
College Australia
Aspley, QLD05-2025
Certificate III - AIN
Kings College
QLDDental Assistants Certificate -
Open Learning
NSWSkills
- IEMR & ESM
- HBCIS, QHEPS, S/4HANA
- Microsoft Office & Outlook Excel
- SWT Electronic Transfer
- Office equipment maintenance
- Supervision Administrative support and leadership
- Teamwork & Communication skills
- Initiative and decision-making abilities
- Workload management
References
- Alison Scott, Admin Coordinator Admin Workforce Relief 0416274803
- Felicity Andrews, Senior Occupational Therapist Allied Health 0408748216
Courses
- Embracing Change, Building Trust in Teams, Communication Workshop
- Powerful Job Applications course, Recruitment and Selection
- Basic Life Support course
- Preventing Workplace Bullying course
Timeline
Acting Administration Coordinator Allied Health
Qld Health
11.2025 - Current
AO4 Higher Duties Allied Health
Qld Health
02.2022 - 09.2022
AO3 Allied Health
Qld Health
10.2020 - Current
Secondment - AOPD Area 6 -ENT Project
Qld Health
08.2020 - 10.2020
Senior Administration Officer (Higher Duties)
Queensland Health
01.2016 - 01.2017
AO3 Oral Health
Qld Health
01.1997 - 08.2020
Certificate IV in Health Administration - Health Administration
College Australia
Certificate III - AIN
Kings College
Dental Assistants Certificate -
Open Learning