Linda Buhagiar
Yinnar,VIC
Summary
Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.
Overview
22
22
years of professional experience
Work History
Customer Service Coordinator/Switchboard Operator
NEC Australia
Docklands, VIC
04.2017 - Current
- Responding to all internal and external calls in a professional and timely manner for the Victorian Government Switchboard (VOTS contract)
- Maintain databases by updating moves, adding new starters and changes
- Responding to all internal and external calls in a courteous, professional, and timely manner
- Analyse information provided by customers and re-direct calls appropriately
- Provide directory assistance, answer, and transfer calls on behalf of all government departments
- Providing training and support to new team members
- Handling Escalations
- Processing Timesheet Approvals
- Queue monitoring
- Request Triage
- Liaison with solution and provisioning teams for service requests in accordance with contractual commitments
- Processing Quotes
- Liaising with government stakeholders to provide an avenue of clarification for enquiries or concerns
- Billing Configuration & Proposal Development for moves and changes related to telecommunication networking
- Ordering Equipment
Customer Service Representative
Salmat (Flybuys Rewards Contract)
Melbourne, VIC
09.2015 - 04.2017
- Supervising staff
- Taking inbound calls / Making outbound calls
- Respond to a range of customer enquiries
- Data Entry
- Processing reward redemption
- Enrolling members
- Website Support
- E-mailing Members
- Resolved customer service requests promptly while providing friendly customer service experience
Membership Support
Melaleuca of Australia & New Zealand
Balwyn
03.2002 - 04.2009
- Supervising
- Taking Inbound Calls / Making outbound calls
- Respond to a range of customer enquiries
- Sales
- Data Entry
- Collections
- Retention management
- Placing customer orders
- Enrolling Customers
- Website Support
Education
Certificate III Business Administration
Langs Business College
Certificate IV Telecommunications
Arrow Training Services
Successfully Completed VCE
Catholic Regional College
Traralgon, VICSkills
- Attention to Detail
- Conflict Resolution
- Microsoft Office Suite
- Written Communication
- Decision Making
- Call Centre Experience
- Positive Attitude
- Active Listening
- Complaint Handling
- Customer Focus
Timeline
Customer Service Coordinator/Switchboard Operator
NEC Australia
04.2017 - Current
Customer Service Representative
Salmat (Flybuys Rewards Contract)
09.2015 - 04.2017
Membership Support
Melaleuca of Australia & New Zealand
03.2002 - 04.2009
Certificate III Business Administration
Langs Business College
Certificate IV Telecommunications
Arrow Training Services
Successfully Completed VCE
Catholic Regional College