Linda Byrnes
Pemulwuy,Australia
Summary
PROFESSIONAL SUMMARY
Experienced health care leader & Registered Nurse with a Master of Business Administration (MBA) in Health Care Management and a keen passion for managing health care operations in the provision of contemporary, quality & safe care to our community. With a demonstrated history of service level, facility & state based operational management experience across public hospital, community, primary care and private sectors, I have gained valuable insight and expertise in cross-sector contemporary health care practice and associated regulatory requirements. I have a proven ability to develop, lead & manage high performing onsite & remote teams. I effectively engage with our patients and key stakeholders to enhance the quality of care provided.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Centre Leader
GenesisCare
04.2024 - 07.2025
- Leadership & Operational management of a cross-functional team of 30 staff covering Medical & Radiation Oncology, Clinical Trials & Allied Health services.
- Responsible for identifying and developing key internal and external relationships, opportunities for future service provisions and potential new referrer & doctor partnerships.
- Developed strategic initiatives to drive improvements to service key performance indicators (KPI's) e.g. timely recruitment against vacancies, effective staff rostering practices, leave management, staff training compliance, incident, complaint and patient feedback management.
- Client relationship management and promotion of a patient centric approach to service delivery resulting in our Patient Experience (NPS) score being maintained at > 95%.
- Consulted with a variety of local volunteer services e.g. Nepean Support Dogs, Look Good Feel Better quarterly workshops and Men's Health Support Services supporting a positive patient experience.
- Project lead for the state-based rollout of the Human by ShareGratitude patient feedback project at Kingswood and across other GenesisCare NSW sites.
- Championed a dynamic and innovative team culture where individuals inspire each other to continuously deliver exceptional outcomes and care for our patients.
- Succession planning / peer support initiatives rolled out across leadership positions and other key roles at Kingswood resulted in a 30% improvement in team engagement feedback score over a 12-month period.
- Oversaw recruitment processes and onboarding of 12 health care professionals including Doctors, Nurses, Radiation Therapists and Administrative staff to ensure the availability of a quality & skilled workforce that met service requirements.
- Leadership of the Kingswood team through NSQHS & NSW Private Hospitals accreditation processes.
- Oversight of fire compliance, WHS, quality improvement & safety, equipment servicing and preventative maintenance, site accreditation requirements and contractor management.
- Accountable for centre specific operating and capital budgets in line with business plans. Supported GM to ensure KPIs and targets were met. Weekly & monthly analysis of activity data reporting including forecasting and review of monthly dashboard and metrics. Execute month end processes and audits. Extract, analyse & report on relevant clinical performance (incident management, wait times, adherence to protocols etc) using data.
- Management of centre staffing levels in line with projected activity utilising supply & demand tool and leave planner.
- Mentoring / peer support of staff, overseeing annual performance review processes, payroll processing, staff reward & recognition, HR management and ensuring effective communication through regular team meetings.
- Implemented business development strategies including established strong relationships across key internal and external stakeholders, Allied Health partners, advocacy groups, co-located service providers and local public & private hospitals.
Infusion Services Manager
Southern Neurology
03.2023 - 09.2023
- Responsible for the establishment of a new nurse infusion service across multiple Southern Neurology sites in accordance with best practice, local service demand and regulatory requirements.
- Development of standard operating procedures (SOPs), patient fee schedules, clinical workflows, quality & safety processes, procurement of clinical equipment and attraction, recruitment & onboarding of staff to support the provision of quality & safe infusions across Southern Neurology practices.
- Leadership & Operational management of Infusion services including Human Resource Management, Financial Management, Clinical Governance, quality & safety, internal and external stakeholder engagement and marketing of new service including to new and prospective Doctor referrers.
- Project lead of a 6-month start-up project, aimed at enhancing patient care and operational efficiency across the Specialist practice through the establishment of a new nurse-led infusion service.
- Collaboration key stakeholders including medical, nursing, and corporate service team members to define project goals, scope, and deliverables, ensuring alignment with organisational objectives.
- Development of a strategic project plan, including needs analysis, budgeting, risk management, management of key performance indicators and resource allocation, to ensure project milestones were met.
- Establishment of strong partnerships with external key stakeholders including healthcare providers, suppliers, and regulatory bodies such as ACHS / NSQHS / Medicare / NDIS / Private Health Insurers and pharmaceutical companies to navigate project objectives.
- Implementation of innovative nursing solutions, technology, and best practice resulting in improved patient outcomes through the delivery of a one-stop Neurology model of care.
- Development of Standard Operating Procedures (SOPs), clinical protocols & guidelines and the establishment of an incident / hazard / WHS / complaint reporting systems specific to the new infusion service.
- Establishment of the Infusion Nurse position descriptions. Selection, recruitment, & onboarding of new Infusion nurses.
- Development of the staff training matrix & skills competency assessments.
- Development of the Infusion service Patient Fees Schedule and purchase of equipment & consumables.
- Oversight of clinical standards and ensuring the provision of safe nursing practice in accordance with ACHS - EQUIP 6 & NSQHS National Standards accreditation requirements.
- Operational management of the new infusion service including the establishment of a patient scheduling system, coordinating daily clinical equipment & staffing requirements, staff rostering, room scheduling and consultation with external service providers to ensure the provision of efficient, timely and quality nurse -led infusion services.
State Manager NSW / ACT / SA / QLD
Sonic Nurse Connect
01.2019 - 02.2023
- Operational management and clinical governance of nursing services across NSW, ACT , SA and QLD to ensure adequate staffing levels, operational efficiency and service excellence.
- Promote a culture of continuous improvement and risk management in the workplace.
- Engage with external stakeholders to promote the capabilities of SNC to support business growth and implementation of new services.
- Effectively manage people, especially related to recruitment, induction, training and performance management.
- Ensure compliance with all company policies & procedures and develop clinical standards, audit tools and processes to ensure a consistently high service.
- Leadership of 50 clinical & non-clinical staff supporting a range of patient support programs and nursing services across NSW / ACT / SA and QLD.
- Management of 60 clinics overseeing building maintenance, fire certification, tenancy management, equipment servicing, preventative maintenance, WHS, clinical governance and staffing at each site.
- Supported the day-to-day clinical operations of national pharma-funded infusion programs, NSW Health S100 Drug Infusion Programs, onsite Aged Care & RACF nursing home programs and home-based nursing services. Maintained high skill level of staff through oversight of annual staff credentialing processes in line with best practice. Responsible for supporting nursing teams with clinical escalation matters. Development of clinical & corporate policies & procedure, clinical standards, and audits tools to ensure a consistent high level of service is maintained and business risk minimised.
- Supported professional growth of staff through the provision of mentorship, peer support, constructive feedback, and guidance.
- Project lead of a number of significant change management and re-development projects. Successfully led team through an organisation wide workforce restructure involving transition of nurses from a nurse contractor to employed staff workforce model. Consultation & engagement with nurse contractors resulted in the successful recruitment of 90% of nurses into permanent roles.
- Establishment of business relationships with existing and prospective GP & Specialist medical referrers / pharmaceutical industry clients to enhance overall service utilisation. Collaborating closely with key stakeholders on the identification of business growth opportunities. Successful establishment of a thriving coordinated Nurse Infusion service onsite at a leading Rheumatologist practice to support greater access to care for their patients.
- Managing key stakeholder relationships and ensuring contractual compliance.
- Establishment of Nurse position descriptions, recruitment, onboarding, orientation, staff retention, staff training, competency assessments, performance management, rostering & staff payroll.
- Budgets & Financial Management responsibilities included managing operational budgets, overseeing purchase of equipment & consumables and effective utilisation of resources.
- Clinical Governance oversight ensuring the provision of safe nursing practice in accordance with ISO 9001 & NSQHS National Standards accreditation requirements.
- Participation in the on-call roster to ensure clinical support to nurses during and outside operational hours.
- Support the development of the strategic & customer engagement plans.
- Promoted a culture of continuous improvement and risk management, ensuring all incidents and complaints were investigated and corrective actions implemented within allocated timeframes.
- Demonstrates visible WH&S leadership and championed a positive workplace culture by ensuring a safe workplace for staff and customers.
Operational Nurse Manager (Grade 4), Assistant Director of Nursing
Fairfield Hospital
02.2010 - 08.2018
- Strategic & Operational management of nursing services across a 220-bed acute care hospital including leadership of nursing teams to ensure the provision of high quality & cost-effective care.
- Operational Management of nursing services across a 220-bed acute care hospital.
- Analysis of monthly financial performance in conjunction with Nurse Unit Managers, focusing on goods & service usage, ERE, revenue targets, effective utilisation of staffing resources and the establishment of budget improvement strategies as required.
- Managed key stakeholder relationships across both the clinical and corporate domain ensuring a supportive team approach to service delivery across the facility.
- Leadership of a broad team of nursing professionals including 35 Nurse Manager direct reports and 400 indirect nursing reports across the nursing division. Overseeing staff recruitment, orientation, rostering, leave planning, payroll, performance management, WHS, Injury Management, grievance management, formal investigations, and ongoing staff training & education.
- Project sponsor for the Emergency Department Redevelopment Project, ICU Transition Project (in conjunction with ACI), Hand Clinic Redevelopment Project and several change management programs rolled out across the Nursing Division.
- Establishment of contemporary ‘Models of Care’ to support both new & established services, policies & procedures, and nursing clinical competencies. Committee chair & membership of peak hospital committees supporting ongoing service review in line with organisational policies & workflows.
- Supporting post discharge care planning for patients in conjunction with Aged Care, ACAT & NDIS care options.
- Maintaining hospital key performance indicators such as: Emergency Access Performance, Elective Surgery Targets, Waitlist Management, Theatre utilisation, Theatre cancellation rates, staff recruitment targets, bed & individual service utilisation rates, i.e., Rehabilitation bed occupancy & length of stay (LOS)
- Ensuring the provision of high quality & culturally appropriate clinical care across the Nursing Division through supporting robust Risk Management systems (Risk Identification, Management, IIMS Monitoring and Risk Mitigation).
- Direct oversight of daily operations across the organisation to support the provision of contemporary & quality nursing care in accordance with NSQHS National Standards, EQUIP and ACORN standards.
Hand Service & Diabetes Clinical Redesign Project- NM Grade 4- (Secondment), Project Manager
Fairfield Hospital
06.2018 - 08.2018
Nurse Manager Nursing Workforce/ Recruitment (Grade 3), Workforce Manager
Bankstown Hospital
06.2008 - 02.2010
- Responsible for overseeing Nursing Workforce planning & Human Resource management across the Nursing Division of a 450-bed tertiary care hospital including staff recruitment, on-boarding, orientation, resource planning & exit interviews.
- Oversight of recruitment budgets and monitoring monthly recruitment KPI’s i.e., hire & retention rates, internal staff transfers, resignations, and projected vacancies across the Nursing Division.
- Establishment of flexible recruitment practices that reflect the changing needs of the nursing workforce.
- Supported nurse managers with recruitment into vacant positions across the 600-strong nursing workforce.
- Successful liaison with overseas recruitment agencies in the recruitment & sponsorship of overseas trained nurses into vacant positions.
- Management of Hospital’s rental accommodation & staff rental agreements via external Real Estate. Coordination of routine maintenance of the premises in conjunction with the Director of Corporate Services.
- Maintaining nursing vacancy & recruitment data via the Department of Health Reporting System (DHORS).
- Overseeing Reasonable Workloads, grievance management and formal investigations involving the Nursing Division.
Nurse Unit Manager Level 1, Paediatric Ward
Bankstown Hospital
11.2005 - 06.2008
Clinical Nurse Specialist / Registered Nurse - Paediatric Ward
Liverpool Hospital
06.1997 - 11.2005
Nurse Unit Manager, Level 2- Paediatric Ward (Secondment)
Liverpool Hospital
08.2004 - 04.2005
Education
MBA - Master of Business Administration - Health Service Management
University of Tasmania
Diploma of Business - Frontline Management
South Western Sydney Local Health District
Graduate Diploma of Nursing - Paediatric Nursing
University of Western Sydney
Bachelor of Nursing -
University of Sydney
Skills
- Operational Management
- Nursing
- Team Leadership
- Strategic Planning
- Recruitment Processes
- Strategic Workforce Planning
- Negotiation & Problem Solving
- Stakeholder Engagement
- Project & Change Management
- Financial Acumen, Payroll & Rostering
- Client Relationship & Customer Service
- Business Development Strategies
- Quality Improvement Standards
- Collaboration
- Service Excellence
- Conflict Resolution
Affiliations
- University of Tasmania, Golden Key International Honour Society
- NSW Nurses Association
Certification
- Introduction to Radiation Oncology - EVIQ 2025
- Introduction to Medical Oncology – EVIQ 2025
- CPR Certificate (HLTAID009) 2024
- Anaphylaxis Certificate (ASCIA) 2023
- Protecting Vulnerable Children 2022
- NSQHS – National Safety and Quality Primary & Community Healthcare Standards 2021
- Cyber Security – Sonic Healthcare 2021
- A Practical Approach to Root Cause Analysis & CAPA 2019
- ISO 9001 – Quality Systems 2019
- Financial Management Certificate – SWSLHD 2017
- Accelerated Implementation Methodology Training (2 day) -ACI 2017
- Clinical Practice Improvement (CPI Training) – Fairfield Hospital 2017
- Transformational Practice Development Course- SWSLHD 2014
- Executive Leadership Coaching Program (12 months) - SWSLHD 2013
- Certificate 3 Hospitality Operations (Sydney Superdome) 2001
- NSW Health Immunisation Accreditation Course- Nurse Immuniser 2000
Timeline
Centre Leader
GenesisCare
04.2024 - 07.2025
Infusion Services Manager
Southern Neurology
03.2023 - 09.2023
State Manager NSW / ACT / SA / QLD
Sonic Nurse Connect
01.2019 - 02.2023
Hand Service & Diabetes Clinical Redesign Project- NM Grade 4- (Secondment), Project Manager
Fairfield Hospital
06.2018 - 08.2018
Operational Nurse Manager (Grade 4), Assistant Director of Nursing
Fairfield Hospital
02.2010 - 08.2018
Nurse Manager Nursing Workforce/ Recruitment (Grade 3), Workforce Manager
Bankstown Hospital
06.2008 - 02.2010
Nurse Unit Manager Level 1, Paediatric Ward
Bankstown Hospital
11.2005 - 06.2008
Nurse Unit Manager, Level 2- Paediatric Ward (Secondment)
Liverpool Hospital
08.2004 - 04.2005
Clinical Nurse Specialist / Registered Nurse - Paediatric Ward
Liverpool Hospital
06.1997 - 11.2005
MBA - Master of Business Administration - Health Service Management
University of Tasmania
Diploma of Business - Frontline Management
South Western Sydney Local Health District
Graduate Diploma of Nursing - Paediatric Nursing
University of Western Sydney
Bachelor of Nursing -
University of Sydney
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