Summary
Overview
Work History
Education
Skills
Positions Of Trust
Personal Overview
Languages
Timeline
Generic

Linda Erkkila

Sydney,Australia

Summary

• A self-motivated and articulate individual with +10 years of experience in Client and Vendor management across diverse markets: Australia, China, Southeast Asia, North America, and Europe
• Have successfully managed and met set deadlines for multiple projects simultaneously under high-pressure environment and acted as a trusted advisor for customers by identifying needs and requirements
• Excellent problem solving, analytical and technical skills with sharp attention to detail
• Accustomed to working on own initiative and thrive in a team environment, where the ability to effectively communicate across functions and cultures is essential

Overview

13
13
years of professional experience

Work History

Customer Success Manager

Dayforce
08.2019 - Current
  • Strategic planning, managing, and measuring the ongoing success of our client base via on-site/zoom business reviews, product roadmap presentations, customer community events, and overall advocacy on behalf of the client
  • Negotiate and manage agreements for new services and contract renewals
  • Solicit client feedback and work with internal partners to help drive product and operational improvements to enhance the overall Customer Experience
  • Partner with customer, internal service teams and senior executives in identifying problems, challenges impacting their business and develop problem solving technics to resolve
  • Continually advocate for Clients and find new ways to add value to the Client
  • Identify additional solution expansion opportunities and refer to sales.
  • Collaborated with sales, product, and support teams to ensure seamless onboarding and account management processes.

Professional Services Manager

Avetta (previously BROWZ Australia)
03.2018 - 08.2019
  • Customer account and project manager responsible for building and maintaining relationship with customers to develop from newly acquired clients into proficient product users
  • Develop and achieve project objectives and implementation schedules
  • Lead client requirements gathering and implementation of the system rollout for mid-sized and large complex clients and working on change management with all stakeholders
  • Develop and implement processes and procedures to enable the client to achieve their KPI’s
  • Training and influencing the client to maximise their usage of all aspects of product’s available features and handling any client escalations
  • Enhance client experience and amplify client desirable outcomes to achieve the best practices in supplier risk management.
  • Managed portfolio of up to [Number] concurrent client projects.

Client Services Manager

Avetta (Previously BROWZ)
01.2016 - 02.2018
  • Responsible for daily functional client support including training, troubleshooting, information requests handling, and operational reporting across the clients
  • Campaign management and support in client requirements gathering
  • Development of client guidelines or job aids / SOP and operational FAQ sheets
  • Managing client concerns or issues with suppliers or system platform and conducting regular business review meetings
  • Coordinating with the product and technical teams with any client specific system developments and updates and training internal staff.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.

Client Service Representative

DuPont Australia
06.2015 - 09.2015
  • Customer relationship management and the sole owner of sales and Kanban orders processing for the Polymer business
  • Key input provider of Supply Chain team’s input in S&OP meetings specific to delivery lead time and quantity expectations
  • Responsible for training and successful transition of a new team to India on just-in-time sales order E2E services.
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.

Cross-Border Logistics Coordinator

Procter & Gamble
10.2014 - 05.2015
  • Responsible for seamless product exports from Australia and New Zealand markets
  • Extensively dealt with external logistic partners such as freight forwarders, warehousing third party, and transportation companies.
  • Entered data, generated reports, and produced tracking documents.

Supply Chain Coordinator

Universal Mouldings Ltd.
12.2010 - 01.2014
  • Responsible for E2E purchasing and delivery process involving approx
  • 200 TEU worth of annual order shipments, including product sourcing, supplier negotiation, total supply chain costing analysis, budgeting and forecast
  • Managing excellent client and vendor relationships and their requirements
  • Owner of all logistics related matters including external communication and issue resolution with freight forwarders and custom brokers for all shipments.

Education

Bachelor of Business Administration - Major in International Business

Tampere University of Applied Sciences
01.2010

Business Management Courses

Universitat Politecnica de Catalunya, EUNCET
01.2009

Skills

  • Customer Account Management
  • Customer Relationship Building
  • Customer Retention
  • Client Relations
  • Customer Advocacy
  • Strategic Planning
  • Stakeholder Management
  • Negotiation
  • Problem Resolution

Positions Of Trust

  • Ceridian Connect, 2022-01-01, Present, Organising some great social events throughout the year
  • The Finnish Chamber of Commerce in Hong Kong, 2012-05-01, 2013-12-01, Editor in Chief for an annual Flash-Magazine 2013, Temporary Treasurer Aug - Oct 2013, Successfully implemented and launched a new sub-category: Young Professionals

Personal Overview

A self-motivated and articulate individual with +10 years of experience in Client and Vendor management across diverse markets: Australia, China, Southeast Asia, North America, and Europe. Have successfully managed and met set deadlines for multiple projects simultaneously under high-pressure environment and acted as a trusted advisor for customers by identifying needs and requirements. Excellent problem solving, analytical and technical skills with sharp attention to detail. Accustomed to working on own initiative and thrive in a team environment, where the ability to effectively communicate across functions and cultures is essential.

Languages

English
Native or Bilingual
Finnish
Native or Bilingual
Spanish
Professional Working
Swedish
Professional Working

Timeline

Customer Success Manager

Dayforce
08.2019 - Current

Professional Services Manager

Avetta (previously BROWZ Australia)
03.2018 - 08.2019

Client Services Manager

Avetta (Previously BROWZ)
01.2016 - 02.2018

Client Service Representative

DuPont Australia
06.2015 - 09.2015

Cross-Border Logistics Coordinator

Procter & Gamble
10.2014 - 05.2015

Supply Chain Coordinator

Universal Mouldings Ltd.
12.2010 - 01.2014

Bachelor of Business Administration - Major in International Business

Tampere University of Applied Sciences

Business Management Courses

Universitat Politecnica de Catalunya, EUNCET

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Linda Erkkila