Linda Gibbens
Sydney,NSW
Summary
Customer-focused flight attendant with extensive experience in the aviation service industry, recognized for enhancing operational efficiency and productivity. Adept in safety compliance, emergency response procedures, and passenger service excellence, ensuring safe and enjoyable travel experiences. Strong communication and teamwork skills contribute to a collaborative environment, maximizing team performance. Actively seeking a role to leverage customer service expertise while further developing professional skill sets.
Dynamic professional with strong leadership skills and a proven track record of fostering teamwork to achieve organizational goals. Recognized for effectively guiding teams in high-pressure environments, while enhancing collaboration and productivity.
Overview
23
23
years of professional experience
Work History
Real Estate Agent
McGrath
Gosford, NSW
02.2024 - 04.2025
- Managed real estate transactions from initiation to closing.
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
- Coordinated property tours and communicated with buyers to assist with inspections and appraisals.
- Broadened affordable housing and urban development awareness, implementing marketing campaign for teachers and police officers.
- Liaised between sellers and buyers for profitable and efficient sales.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Communicated with clients to determine property needs and budget constraints.
- Collaborated with escrow companies, lenders and home inspectors to fulfill terms and conditions of purchase agreements.
- Generated leads through networking activities such as cold calls and referrals from past clients.
- Provided client guidance regarding market conditions, mortgage options, and legal requirements.
- Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of real estate industry.
- Showed residential properties and explained features, value and benefits of available homes.
- Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
- Facilitated deals between sellers, buyers and brokers for maximum profits.
- Provided guidance to clients throughout the entire buying or selling process.
- Liaised between buyers and sellers to facilitate negotiations and propel escrow progress.
Real Estate Agent
Belle property
Killcare, NSW
05.2021 - 03.2023
- Maintained current and accurate CRM database of prospective customers.
- Managed real estate transactions from initiation to closing.
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
- Attended industry events such as conventions and seminars.
- Coordinated property tours and communicated with buyers to assist with inspections and appraisals.
- Liaised between sellers and buyers for profitable and efficient sales.
- Maintained updated knowledge of local real estate markets.
- Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
- Participated in community outreach programs to promote services offered by the company.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
Flight Manager
Virgin Australia Internationl
Level 22, 420 George St, Sydney , NSW
10.2008 - 03.2021
- Guided team members to achieve project goals.
- Performed regular maintenance checks on aircrafts before each departure in order to guarantee passenger safety.
- Investigated incidents occurring during a flight such as turbulence or unexpected delays.
- Resolved conflicts between passengers regarding seating arrangements or cabin services.
- Coordinated with air traffic control, maintenance personnel, and other airport staff to ensure safe take-offs and landings.
- Prepared inventory for shipment by attaching tags and labels.
- Monitored product import or export processes to verify compliance with regulatory or legal requirements.
- Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
- Checked safety equipment, food, and beverages, and airplane cabin prior to boarding.
- Provided assistance to disabled passengers when necessary.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Observed passengers for intoxication or possible threat to safety.
- Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
Senior Flight Stewardess
Emirates Airline
Dubai, UAE
05.2002 - 01.2008
- Assessed customer feedback to identify areas for improvement in the passenger experience.
- Verified levels of food, beverage and flight supplies before boarding new passengers.
- Helped passengers feel comfortable by providing requested items and answering questions.
- Conducted pre-departure checklists such as verifying seatbelt operation, lavatory availability.
- Kept cabin neat, clean and professional in appearance.
- Executed menu and drink orders to meet preferences of passengers.
- Inspected cabins before and after flights to identify and address problems impacting flight operations, safety or passenger comfort.
- Maintained a professional demeanor when dealing with difficult or irate customers.
- Greeted passengers and provided assistance with boarding procedures.
- Demonstrated proper use of emergency equipment and conducted emergency drills.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Verified accuracy of documents such as passports and visas before allowing entry into foreign countries.
- Directed junior team members in proper duties and company regulations.
- Managed refreshments cart at scheduled intervals to give passengers food and beverages.
- Reported any irregularities or problems encountered during the course of a flight directly to supervisor.
- Provided in-flight service including food and beverage service to passengers.
- Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Assisted passengers with seating arrangements, baggage stowage, and safety instructions.
- Assisted wheelchair-bound passengers or those needing special attention due to age or health condition.
- Conducted preflight checks to assess general condition and cleanliness of aircraft.
- Comforted and provided reassurance to passengers during unforeseen or stressful events.
- Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
- Managed inventory of refreshments onboard according to established guidelines.
- Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
- Followed safety, passenger and supply pre-flight checklists.
- Communicated effectively with pilot staff to ensure passenger needs were met during flight.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Performed aircraft walkthroughs prior to departure, ensuring all cabins are clean, secure, and stocked appropriately.
- Maintained database of in-flight entertainment and assisted passengers with selections.
- Observed passengers for intoxication or possible threat to safety.
- Took measures during unusual conditions to maximize safety of customers and crew.
- Ensured compliance with FAA regulations and company policies regarding cabin safety and security.
- Provided guidance on immigration regulations at international airports.
- Monitored passenger behavior throughout the flight to ensure their safety and comfort.
Education
Certificate IV in Real Estate Practice - Licenced Agent
Think Real Estate
Sydney, NSW06-2022
Cerificate of Registration
Entry Education
Sydney, NSW03-2021
Certificate in Retail Operations - Certificate
TAFE NSW
NSW12-1995
Year 11 Complete - All Subjects
Gorokan High
Gorokan, NSW12-1992
All Grades
Toukley Public School
Toukley, NSW01-1990
Primary School - All Subjects
St Thomas Aquinas Catholic Primary School
Bowral11-1987
Skills
- Real estate transactions
- Client relationship management
- Property marketing
- Market analysis
- Sales negotiation
- Lead generation
- Networking strategies
- Problem solving
- Team collaboration
- Time management
- Customer service
- Goal setting
- Seller representation
- Team building
- Team leadership
- Flight operations
- Passenger assistance
- Communication skills
- Safety procedures
- Teamwork
- Self motivation
- Empathy and patience
- Personal grooming
- Reliability and punctuality
- Adaptability & Flexibility
- Crew resource management
- First aid
- Safety equipment operation
- Cultural awareness
Timeline
Real Estate Agent
McGrath
02.2024 - 04.2025
Real Estate Agent
Belle property
05.2021 - 03.2023
Flight Manager
Virgin Australia Internationl
10.2008 - 03.2021
Senior Flight Stewardess
Emirates Airline
05.2002 - 01.2008
Certificate IV in Real Estate Practice - Licenced Agent
Think Real Estate
Cerificate of Registration
Entry Education
Certificate in Retail Operations - Certificate
TAFE NSW
Year 11 Complete - All Subjects
Gorokan High
All Grades
Toukley Public School
Primary School - All Subjects
St Thomas Aquinas Catholic Primary School
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