Dedicated Business Development Manager and EA offering 40 + years of experience in product solutions. Polished and articulate professional skilled in engaging specialists and potential customers. Expert at learning in-depth functions and information about products, competitive offerings and cutting-edge developments.
Self motivated, excellent customer service including prompt response to enquiries and solutions to problems if required, eager to learn and happy to be trained. Have worked with architects, builders, suppliers and consumers in various industries.
This can be elaborated on.
Overview
35
35
years of professional experience
Work History
Business Development Manager
Acoufelt
Sydney, NSW
15 04 20 - Current
Developed and implemented strategies to increase sales and market share.
Identified potential clients, built relationships, and negotiated contracts.
Collaborated with marketing team members to design promotional materials.
Created presentations to attract new business opportunities.
Maintained a database of existing customers and prospective leads.
Conducted research on industry trends, competitor activities, and customer needs.
Drafted proposals for prospects in response to their requests for information.
Attended tradeshows and conferences to network with potential clients.
Analyzed customer feedback to identify areas for improvement in products and services offered.
Researched target markets to understand the needs of current and potential customers.
Provided training to sales staff on effective communication techniques when dealing with clients.
Monitored competitors' activities, prices, products, services., in order to stay ahead of the competition.
Managed all aspects of client accounts including contract negotiations, project planning, budgeting, invoicing and payment processing.
Developed strategic partnerships with vendors and suppliers to ensure cost efficiency.
Collaborated with internal teams for successful execution of projects.
Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
Maintained open and ongoing communication with clients to meet needs and expectations.
Established new customer accounts using negotiation and sales closing abilities.
Determined business development opportunities and implemented effective strategy for client acquisition.
Leveraged cold calling, in-person visits and referrals to build leads.
Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
Identified new customers through pipelining, pre-qualification and territory analysis and management.
Prospected, identified and cultivated relationships with contacts to promote product lines and solutions.
Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
Participated in industry and trade organizations to build industry and customer alliances.
Drove customer intimacy and brand value by defining and segmenting needs, pain points and buying behaviors.
Led programs to solve strategic growth questions for business.
Resolved customer complaints regarding sales and service.
Enhanced sales volume through skilled support to both new and inactive customers.
Supported sales team members to drive growth and development.
Directed and coordinated products, services and sales activities.
Built sales forecasts and schedules to reflect desired productivity targets.
Conducted market research and reported on competitors.
Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
Determined price schedules and discount rates.
Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
Project Manager to EA to Director
Archway House/Unispace
West Ryde/Ermington/Sydney, NSW
04.1989 - 12.2020
Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
Maintained records of all documents related to each project including specifications, change orders, invoices.
Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
Coordinated resources across multiple departments and teams as needed for successful completion of projects.
Advised other departments on best practices related to managing large-scale projects.
Implemented effective communication protocols between internal teams working on different aspects of a given project.
Developed and maintained project plans, timelines, and budgets.
Managed multiple projects with competing deadlines simultaneously.
Created and implemented processes to ensure successful completion of projects.
Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
Provided guidance to team members regarding tasks assigned to them.
Identified risks associated with each project and developed strategies for mitigating those risks.
Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
Built and established strong partnerships with teams, vendors and contractors.
Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
Created team objectives and roles with specific goals outlined for each individual.
Prepared cost estimates for projects of varying sizes.
Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
Modified project plans when needed to better align with organizational objectives.
Focused on project monitoring and management by developing forecasts and tracking expenses.
Drafted project construction schedule and updated as job progressed.
Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
Identified project needs by reviewing project objectives and schedules.
Submitted budget estimates, progress reports and cost tracking reports.
Proposed, reviewed and approved modifications to project plans.
Produced thorough, accurate and timely reports of project activities.
EA to Director
Unispace
Sydney
Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
Collaborated with senior leadership to set long-term objectives for the company.
Managed budgeting and financial planning processes for the organization.
Developed policies and procedures to ensure compliance with corporate standards.
Prepared presentations for board meetings summarizing key developments within the company.
Implemented systems for tracking progress on key initiatives or projects.
Cultivated and maintained relationships to promote positive work culture.
Developed and presented new ideas and conceptualized new approaches and solutions.
Supported work-life balance to improve staff morale.
Drafted mission and vision statements to outline objectives and motivate employees.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Prepared staff work schedules and assigned team members to specific duties.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Technical Office
Australian Gas LIght Company
Mortlake/North Sydney
Created detailed reports to Minister of Energy on technical details of High Pressure Gas mains
Maintained accurate records of customer interactions with notes about troubleshooting steps taken.
Collected, analyzed and reported on data for use in operational planning.
Performed variety of clerical and administrative duties pertaining to on-site support.
Developed training materials and procedures or trained users in proper use of hardware or software.
Conferred with staff, users and management to establish requirements for new systems or modifications.
Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Inspected equipment and read order sheets to prepare for delivery to users.
Set up equipment for employee use, performing or properly installing cables, operating systems or software.
Conducted workflow analysis, space design or cost comparison analysis.
Oversaw daily performance of computer systems.
Supervised and directed workers engaged in installation of data communication equipment and software.
Maintained positive working relationship with fellow staff and management.
Investigated complex technical problems reported by customers.
Provided guidance to junior team members when needed.
Ensured compliance with company policies regarding data security and privacy regulations.
Trained staff members on proper use of computer systems, networks and other IT equipment.
Performed system backups, restorations and updates as needed.
Education
Some College (No Degree) - Day Secretarial 3 Year Course in 1 Year
Meadowbank TAFE
Meadowbank
Timeline
Project Manager to EA to Director
Archway House/Unispace
04.1989 - 12.2020
Business Development Manager
Acoufelt
15 04 20 - Current
EA to Director
Unispace
Technical Office
Australian Gas LIght Company
Some College (No Degree) - Day Secretarial 3 Year Course in 1 Year