Linda Hammon
Essendon North,VIC
Summary
Dynamic leader with a rich background in diverse roles, from Director at MAE + ME WALDORF DOLLS to Cabin Crew at VIRGIN BLUE AIRLINES, showcasing exceptional service excellence and creativity. Proven track record in staff management, client relations, and innovative problem-solving. Excelled in fostering collaborative teamwork and influential communication, driving significant achievements across sectors.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Director and Fibre Artist
MAE + ME WALDORF DOLLS
08.2013 - Current
- Techniques used to construct dolls and their clothes
- Measuring
- Cutting
- Sewing machine operating
- Hand sewing
- Crocheting
- Felting
- Stuffing
- Establishing and managing my online business
- Setting up my online business
- Promoting my online business
- Staging dolls for photography
- Photography
- Marketing
- Interacting with online customers
- Purchasing materials
- Writing creative descriptions for my products
- Returns and refunds
- Cancellation of orders
- Shipping
- Creating Invoices
- Labelling
- Branding
- Packaging
- Accounting
Placement – Foster Care Unit
BERRY STREET
09.2010 - 12.2010
- Shadowed a senior caseworker for 12 weeks
- Accompanied caseworkers on home visits
- Attended weekly staff briefings
- Attended Child Protection Services meetings
- Accompanied foster children on day outs
- Assessed future foster careers’
- Attended professional development training
- Contacted careers to check in and to offer advice if needed
- Chauffeured foster children to and from appointments
- Read and analyzed case files
Receptionist
BROADMEADOWS HEALTH SERVICE
04.2008 - 02.2009
- Reception duties including answering the telephone, inbound and outbound communication
- Arrange meeting room bookings upon request
- Photocopying & formatting documents
- Mail sorting & distribution
- High level of customer service dealing with difficult patients and their families
- Dispense FITPAKS (syringe container and disposable syringes)
- Liaise with the elderly & the mentally ill
- Build rapport with staff
Receptionist
COLLIERS INTERNATIONAL
11.2007 - 04.2008
- Reception duties including answering the telephone, emails, inbound communications
- Meet and greet
- Liaise with high profile clients
- Arrange meetings upon request
- Assist with formatting, photocopying and binding of documents upon request
- Provision of general office assistance including assistance with correspondence, mailouts, managing incoming & outgoing mail, organizing couriers’
- Booking and preparing meeting rooms
Sales Assistant
DOMINIC MARCIONE PHARMACY
04.2007 - 11.2007
- Customer service including handling complaints
- Staff training and coaching
- Ensuring team morale is positive and upbeat
- Responsible for motivating a small team of staff
- Building rapport with regular customers
- Stock control and till management
Sales Assistant
JB HIFI
01.2007 - 04.2007
- Customer service
- Restocking & ordering
- Promoting & selling music
- Music knowledge
- Operating registers
- Opening and closing store
Cabin Crew
VIRGIN BLUE AIRLINES
07.2005 - 01.2007
- Conduct onboard Safety related procedures
- Prepare aircraft cabin & galley to procedures
- Boarding & disembarkation of guests
- Ensure all guests and their baggage are secure
- Safety Demonstrations
- Knowledge of all emergency procedures
- Promoting & selling in-flight Food & Beverage
- Catering restock & ordering
- Customer Service
- Administration of First Aid as required
- Cleaning of aircraft
- Training of new cabin crew on board aircraft
- Handling guest complaints quickly and positively
- Act as Cabin Supervisor when required
- Liaise with caterers/ground staff
- Ensure all safety equipment is in place and usable
- Making public announcements as required
- Injecting my personality and 'virgin flair'
Clarins Manager – Sales Assistant
TERRY WHITE CHEMIST
07.2002 - 07.2005
- Responsible for managing the Clarins Counter within Terry White Chemist
- Customer service including handling complaints
- Staff training and coaching
- Ensuring team morale is positive and upbeat
- Responsible for motivating a small team of staff
- Building rapport with regular customers
- Stock control and till management
Hairdresser
JAMES DUFFY HAIR SALON
03.1997 - 08.2002
- Over the 5 years of working at James Duffy I completed my hair dressing apprenticeship and continued to work as a fully qualified hairdresser
- Building relationships with a diverse range of clients
- Leading and motivating staff to provide an exceptional service
- Providing advice and support to Staff through ‘on the job’ training
- Providing Performance feedback for a small team of staff
- Shop and till management
- Banking and Basic Book keeping
- Liaising with regular service providers and stock control
Hairdresser – Manager
CHAI HAIRDRESSING
10.2002 - 03.2002
- Fully qualified Hair Stylist working at popular hairdressing Salon with own client base
- Responsible for a small team of hairdressers
- Providing clients with an inspirational and consistent salon experience
- Building relationships with regular clients
- Staff training and product coaching with apprentices and junior staff
- Providing positive feedback to team members
- Setting performance expectations and encouraging individuals to excel
- Till Management and stock control
- Banking and Book keeping
Education
Diploma of Youth Work -
Australian Catholic University
01.2012
Victorian Certificate of Education (VCE) -
Essendon Keilor College
01.1996
Advanced Certificate in Domestic And Family Violence Support -
Courses 4 Me
OnlineSkills
- Service Excellence
- Effective Communication Skills
- Influential Communication
- Collaborative Teamwork
- Staff management
- Creativity and innovation
- Goal setting
- Industry knowledge
- Rules and regulations
- Relationship building
- Client relations
- Time management
- Problem-solving
- Multitasking and organization
Certification
- Certificate IV in Hairdressing, 03/01/01
- Creative Writing Stage 1 certificate, 2018-2019
- Novel Writing Essentials certificate, 2018-2019
- Writing Picture Books certificate, 2018-2019
- Blogging for Beginners certificate, 2018-2019
Accomplishments
- Successfully completed my hairdressing apprenticeship to become a fully qualified Hair Stylist with my own client base in Melbourne
- Travelling overseas to the United Kingdom in 2003 for a period of four months was both personally challenging and rewarding
- Obtaining a position as Cabin Crew with Virgin Blue Airlines
- Completing my Youth Work diploma
- Competing in the Melbourne Marathon
- Selling my dolls to customers overseas and being accepted into a prestigious group for selling dolls
- Raising my family
Hobbies and Interests
- Family
- Music
- Dance
- Theatre
- Reading
- Writing
- Craft
- Fitness
- Eating out
- Socialising
- Having fun
- Helping people
Demonstratedskills
I believe I have made a positive impact on my clients and customers by being enthusiastic, caring and easy going in my approach and attentive to each individual's needs., In my hairdressing profession, I took pride in my ability to communicate with each client to understand their expectations around hair style, colour, cut or beauty needs., I have a demonstrated ability to promote products, from the service industry of hairdressing to pharmaceuticals to airline in-flight sales., I am most satisfied when working within a team environment. I enjoy motivating others and keep an upbeat and positive disposition every day.
Timeline
Director and Fibre Artist
MAE + ME WALDORF DOLLS
08.2013 - Current
Placement – Foster Care Unit
BERRY STREET
09.2010 - 12.2010
Receptionist
BROADMEADOWS HEALTH SERVICE
04.2008 - 02.2009
Receptionist
COLLIERS INTERNATIONAL
11.2007 - 04.2008
Sales Assistant
DOMINIC MARCIONE PHARMACY
04.2007 - 11.2007
Sales Assistant
JB HIFI
01.2007 - 04.2007
Cabin Crew
VIRGIN BLUE AIRLINES
07.2005 - 01.2007
Hairdresser – Manager
CHAI HAIRDRESSING
10.2002 - 03.2002
Clarins Manager – Sales Assistant
TERRY WHITE CHEMIST
07.2002 - 07.2005
Hairdresser
JAMES DUFFY HAIR SALON
03.1997 - 08.2002
- Certificate IV in Hairdressing, 03/01/01
- Creative Writing Stage 1 certificate, 2018-2019
- Novel Writing Essentials certificate, 2018-2019
- Writing Picture Books certificate, 2018-2019
- Blogging for Beginners certificate, 2018-2019
Diploma of Youth Work -
Australian Catholic University
Victorian Certificate of Education (VCE) -
Essendon Keilor College
Advanced Certificate in Domestic And Family Violence Support -
Courses 4 Me
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