Linda Infanti
Newstead,Queensland
Summary
For more than twenty-five years, I have been working for and managing establishments throughout Melbourne & Brisbane. I have an excellent reputation for achieving and exceeding sales targets and delivering quality customer service. My track record of success is backed by impeccable references.
I am a dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
35
35
years of professional experience
Work History
Store Manager
Aje
Chermside, QLD
01.2025 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
Customer Experience Manager
Ferrari Brisbane
Brisbane, QLD
07.2021 - 12.2024
- Support in managing database
- Manage database customer profile update
- Ensure pre and post event follow up with customers
- Assist with reporting and monitoring of Ferrari CSI platform.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Developed new employees and on-going performance assessment.
Store Manager
Sheike
01.2021 - 07.2021
- Manage day to day running of Store
- Assisting customers with advice & product knowledge
- Re merchandising weekly for new styles
- Increased sales by 20%
- Training new staff & helping staff grow Manage & ongoing training
- Work closely with Operations manager
- Conducting opens and closes of the store according to Standard operating procedures
- Acknowledge and greet everyone who enters and leaves the store
- Handling payments in accordance with company policy
- Provide detailed description of spa treatments, doctors information, facility features
- Answering all incoming calls
- Staying on top of all online enquires and emails
- Ensure adequate stock of supplies & equipment
- Maintaining 5 Star presentation.
Receptionist
Melbourne City Jaguar Land Rover Volvo(NPG GROUP)
Port Melbourne, VIC
01.2019 - 01.2021
- Answer and transfer telephone calls.
- Greet customers promptly, qualify their needs and direct to appropriate personnel;
- General secretarial and clerical functions;
- Assist management with ad hoc duties;
- Process customer queries in dealer management system and other relevant systems;
- Type letters and customer correspondence as required;
- Preparation and posting of mail;
- Order relevant reception and printer stationery;
- Carry out other duties as directed by the Sales Manager and General Manager;
- Maintain adherence to customer service standards;
- Report all customer complaints (internal and external) and conditions that are adverse to the operational efficiency of the dealership or achievement of quality;
- Make suggestions for improvement as appropriate.
Concierge in Cars sales
Mercedes Benz Brighton (NPG GROUP)
01.2018 - 01.2019
- Concierge in car sales
- Concierge for service department
- General secretarial and clerical functions
- Assist the marketing department with data entry & drive days
- Cafe host & reception
- Provide support to line staff sales and service
- Provide exemplary level customer service.
Salon Coordinator
Oscar Oscar Hair Salon
01.2016 - 06.2018
- Client facing bookings
- Organised rosters
- Managing stock levels
- Employment and training new staff
- Re merchandising
- Resolving customer disputes.
Store Manager
Thomas Sabo
01.2011 - 06.2016
- Generating sales reports and auditing
- Managing stock levels
- Employment and training new staff
- Organised rosters
- Re merchandising
- Resolving customer disputes
- Sales.
Store Manager
Camper
01.2006 - 01.2011
- Increased sales by thirty percent
- Trained new staff locally and internationally
- Provided a high standard of customer service
- Organise merchandise and stock inventories
- Help customers with enquiries, provide advice, styling tips & product knowledge
- Resolve customer disputes
- Effectively process stock inventories.
Store Manager
Lloyd (Aquila Shoes)
01.1998 - 01.2006
- Increased sales by thirty five percent
- Provided exceptional customer service
- Increase in customer base clientele
- Assistance in buying
- Resolve customer disputes
- Training of new staff
- Organise stock inventories.
Store Manager/Sales
Edward Meller / Giallo (Hermans Imports)
01.1994 - 01.1998
- Provided exceptional customer service
- Assisting customers with advice & product knowledge
- Resolving customer disputes
- Stock inventories.
Sales Assistant
Figgins Holdings Pty Ltd
01.1993 - 01.1994
- Customer service
- Extensive training in product knowledge
- Stock inventories.
Casual Sales Assistant
Myer
01.1990 - 01.1993
Education
Certificate 4 in Personal Training -
Fitnation
01.2016
Clinical Psychology -
Barton TAFE
01.1994
HSC/VCE -
Our Lady Of The Sacred Heart College - Bentleigh
01.1991
Skills
- Exceptional customer service
- Merchandising and display
- Employee management
- Training of new staff
- Bi-lingual (English/Italian
- New product introduction
- Budgeting/record keeping
- Problem solving Inventory and pricing controls
References
Available upon request
Hobbies and Interests
- Exercise and personal fitness
- Fashion
- Cooking and entertaining friends
- Babysitting
- Reading
- Travel
Timeline
Store Manager
Aje
01.2025 - Current
Customer Experience Manager
Ferrari Brisbane
07.2021 - 12.2024
Store Manager
Sheike
01.2021 - 07.2021
Receptionist
Melbourne City Jaguar Land Rover Volvo(NPG GROUP)
01.2019 - 01.2021
Concierge in Cars sales
Mercedes Benz Brighton (NPG GROUP)
01.2018 - 01.2019
Salon Coordinator
Oscar Oscar Hair Salon
01.2016 - 06.2018
Store Manager
Thomas Sabo
01.2011 - 06.2016
Store Manager
Camper
01.2006 - 01.2011
Store Manager
Lloyd (Aquila Shoes)
01.1998 - 01.2006
Store Manager/Sales
Edward Meller / Giallo (Hermans Imports)
01.1994 - 01.1998
Sales Assistant
Figgins Holdings Pty Ltd
01.1993 - 01.1994
Casual Sales Assistant
Myer
01.1990 - 01.1993
Clinical Psychology -
Barton TAFE
HSC/VCE -
Our Lady Of The Sacred Heart College - Bentleigh
Certificate 4 in Personal Training -
Fitnation