Summary
Overview
Work History
Education
Skills
Charity Volunteer Work
References
Timeline
Generic

Linda Jensen

Wodonga,VIC

Summary

Driven and resourceful administrative professional with 25 + years of experience, including assistant to high achieving executives. With a track record supporting professional needs with well - organised precision. Successfully manages high volume workloads with competing priorities in rapidly changing environments whilst maintaining a high of detail.

Overview

24
24
years of professional experience

Work History

Student Administration Officer

Catholic College Wodonga
01.2023 - Current
  • Assist Learning Diversity Leader with all Nationally Consistent Collection of students with Disability (NCCD) and all other administrative duties
  • Prepare and coordinate all College Academic Awards and work collaboratively with the Events Coordinator to ensure delivery of the highest standard
  • Support academic departments in all their administration of day to day learning, managing logistics for all excursions and activities and ensuring strict adherence to policies.
  • Managed and coordinated all student travel applications for Conveyance Allowance System (SCAS) students and all other School Bus Transportation.
  • Manage and maintain accurate student records, ensuring data privacy compliance at all times.
  • Coordinate College Student Immunisation Program. Each Immunisation session includes approximately 220 students
  • Ensure compliance with Catholic Education Sandhurst (CES) Policy and Procedures and Department of Education guidelines
  • Arrange staff travel and accommodation when required
  • Provide a nurturing and safe space for our most vulnerable students
  • Organised and allocated resources required to meet the needs of 249 students and 40 staff to execute school camps

College Reception

Catholic College Wodonga
01.2022 - 12.2022
  • Provide a welcome and positive space for our families, students, staff and wider community to visit
  • Managed approximately 35 incoming calls, up to 100 student absences and many visitors to the office per day.
  • School Bus Coordinator - managing all aspects of student school bus travel including School Conveyance Allowance System (SCAS)
  • Implement and manage new administration processes specifically for Reception, School Buses including all excursion bookings and general day to day procedures
  • Manage all First Aid equipment and kits and student medical records
  • Coordinate and facilitate all student immunisations
  • Establish strong positive working relationships with staff on all levels of the organisation
  • Administration for all Parent Notified Absences, including processing of unexplained absences
  • Ensure compliance with Catholic Education Sandhurst Policy and Procedure and Department of Education guidelines
  • Arrange catering for staff and visitors
  • Arrange all staff travel.

Administration Manager

Narellan Pools Albury Wodonga
09.2020 - 01.2022
  • Streamlining office processes by implementing efficient administrative and workflow processes and systems, resulting in increased productivity and reduced operational costs. Resulting with increased number of installations each week.
  • Facilitated interdepartmental (trades and subcontractors) communication by organizing regular meetings, fostering collaboration and cohesive workflows across the business
  • Conducted regular audits of internal processes to identify areas for improvement and implement corrective measures promptly.
  • Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
  • Provided consistent high-quality customer service as the first point of contact
  • Created and managed entire pre-construction pool build process including all areas of building application / permit process (NSW and Victorian), prepare and manage all contract requirements (NSW and Victorian) and preparation of site plans in readiness of draftsman
  • Liaise with all Building Surveyors, Councils, and other governing bodies
  • Promoted a positive workplace culture by addressing employee concerns promptly and implementing initiatives aimed at boosting morale and job satisfaction.
  • Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
  • Monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Invoice Management using Xero.

Executive Assistant (Temporary Assignment)

Albury Wodonga Health
09.2019 - 08.2020
  • Enhanced executive productivity by managing schedules, organising meetings, and handling correspondence.
  • Increased meeting effectiveness by preparing agendas, providing necessary materials, and capturing key action items in minutes.
  • Facilitated smooth communication between the Executive Director and internal departments to improve overall coordination.
  • Supported budget management processes by tracking expenses, processing invoices, and reconciling financial statements.
  • Maintained strict confidentiality of sensitive information to protect company reputation and uphold privacy standards.
  • Contributed to a positive work environment through exceptional relationship-building skills among colleagues and stakeholders.
  • Optimized time management for the Executive Director by prioritising tasks based on urgency and importance levels.
  • Ensured accurate record-keeping with efficient documentation practices for easy access to important files.
  • Served as a liaison between the Executive Director and external partners to foster strong collaborative relationships.
  • Provided reliable administrative support during critical events or projects to ensure timely completion of deliverables.
  • Coordinated special events such as conferences or team-building activities to strengthen workplace culture and morale.

Office Co-ordinator (Redundant Position)

Intereach Albury
01.2019 - 09.2019
  • Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organisation.
  • Oversee day to day operations of the regional offices and provide support to our office cluster staff
  • Ensure building maintenance and repairs are conducted in a timely manner, within budget and ensure these meet relevant organisational and legislative Work Health Safety requirements
  • Monitoring of all building servicing contracts including cleaners, security, pest control, sanitary units, water, air conditioning and fire equipment servicing
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Delegated tasks to administrative support staff to organise and improve office efficiency.
  • Enhanced communication within the team through regular meetings and detailed reporting.
  • Organised meetings for executives and coordinated availability of conference rooms for participants.
  • Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
  • Assisted with the hiring process of trainees, conducting interviews and onboarding new employees to promote company culture.
  • Collaborated with various departments to streamline processes and improve interdepartmental communication.
  • Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.

Administrative Assistant / Receptionist

Huon Financial Planning
03.2017 - 01.2019
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Increased customer retention rates through exceptional communication skills and problem-solving abilities.
  • Collaborated with management to improve internal processes and procedures for better workflow optimisation.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Compiled information from files and research to satisfy information requests.
  • Helped office staff prepare reports and presentations for internal or client-related use.

Administration Assistant

OS Financial Planning
10.2014 - 05.2016
  • Supported executive staff by drafting correspondence and preparing presentation materials for meetings, conferences, or other events.
  • Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
  • Enhanced communication efficiency by creating comprehensive internal documentation and updating office policies for clarity.
  • Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
  • Improved workplace productivity with implementation of centralised filing systems, organising both digital and physical documents.
  • Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
  • Facilitated timely delivery of special projects to meet organisational and departmental objectives.
  • Liaised between clients and vendors and maintained effective lines of communication.

Personal Assistant / Client Services Manager

JF Financial Services
10.2010 - 10.2014
  • Enhanced the Directors productivity by managing schedules, organising meetings, and overseeing correspondence.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Improved time management of the Director through effective prioritisation and organisation of tasks.
  • Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
  • Increased efficiency in administrative processes by implementing new organisational systems and tools.
  • Provided research assistance on various projects, leading to informed decisions based on accurate information.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Ensured a well-maintained professional image both internally and externally through diligent representation of executives.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Displayed absolute discretion at handling confidential information.
  • Served as point of contact between clients and managerial staff.
  • Streamlined internal processes for improved efficiency in handling client requests and managing daily operations.
  • Developed strong relationships with key clients, leading to increased retention rates and long-term partnerships.
  • Interacted with clients on regular basis to quickly alleviate issues and provide project updates.

International Retail Travel Consultant

Various Retail Travel Outlets
04.2004 - 10.2010
  • Increased customer satisfaction by providing personalized travel recommendations and tailored vacation packages.
  • Developed strong relationships with clients through excellent communication, listening skills, and consistently exceeding expectations.
  • Enhanced company reputation by delivering exceptional customer service and resolving client concerns in a timely manner.

International Corporate Travel Consultant

American Express Corporate Travel
02.2000 - 04.2004
  • Enhanced client satisfaction by providing personalised travel itineraries and recommendations based on individual business needs
  • Negotiated rates with travel coordinators to secure cost-effective solutions for corporate clients'' travel needs.
  • Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
  • Developed strong relationships with suppliers to maintain high levels of service quality and support, benefiting both the company and clients.

Education

Diploma of Business - Business

Wodonga TAFE
Wodonga
12.2021

Skills

  • Highly organised
  • Attention to detail
  • Professional and mature
  • Forward planner
  • Schedule & calendar management
  • Information confidentiality
  • Resourceful
  • Problem Solver
  • Customer Service-Oriented
  • Excellent communication
  • Meeting Agenda/Minutes Preparation
  • Multitasking
  • Team Collaboration
  • Adaptable and Flexible
  • Excellent Customer Service

Charity Volunteer Work

  • 2010 - 2014 ~ Conceptualised, led and hosted an annual fundraising event for Girls Night In (Womens Cancers) with a total fundraising achievement in excess of $45,000.
  • 2017 ~ Committee member of Border Ovarian Cancer Awareness Group (BOCAG), Participated in Skydiving charity event - raising $1,500
  • 2019 - 2022 ~ Committee member City2City Run / Walk
  • 2023 ~ City 2 City - Start line – Volunteer
  • 2024 ~ Volunteer - CareVan

References

Available on request

Timeline

Student Administration Officer

Catholic College Wodonga
01.2023 - Current

College Reception

Catholic College Wodonga
01.2022 - 12.2022

Administration Manager

Narellan Pools Albury Wodonga
09.2020 - 01.2022

Executive Assistant (Temporary Assignment)

Albury Wodonga Health
09.2019 - 08.2020

Office Co-ordinator (Redundant Position)

Intereach Albury
01.2019 - 09.2019

Administrative Assistant / Receptionist

Huon Financial Planning
03.2017 - 01.2019

Administration Assistant

OS Financial Planning
10.2014 - 05.2016

Personal Assistant / Client Services Manager

JF Financial Services
10.2010 - 10.2014

International Retail Travel Consultant

Various Retail Travel Outlets
04.2004 - 10.2010

International Corporate Travel Consultant

American Express Corporate Travel
02.2000 - 04.2004

Diploma of Business - Business

Wodonga TAFE

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Linda Jensen