Linda Kable
Lithgow
Summary
Personable and dedicated Customer Service Representative with extensive experience in the fitness, the banking, the hospitality & animal care industries. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Hard-working Caretaker diligent about handling all facets of my job role.
Overview
2026
2026
years of professional experience
Work History
Business Owner and Manager
Self-Club Revive Gym Complex
1/7/11 - Current
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Recruited and hired qualified candidates to fill open positions.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Facilitated month-end journal entries, account reconciliation and invoicing using Xero.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Cross-trained in every store role to maximize operational knowledge.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Handled funds each day in fast-paced service environment. Prepared, reconciled receipts, till and banking.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Met with each associate to establish realistic monthly sales goals.
- Providing superior client Interaction and customer service daily.
- Providing superior Personal Training and Instructing group fitness classes.
Customer Service Officer
Westfund Health Insurance
02.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Addressing all member enquiries from updating their details, quoting, cover reviews and changes, taking payment's, adding and terminating members, requests from members & handling of all related correspondence.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Officer
Service NSW
09.2023 - 02.2024
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Delivered prompt service to prioritize customer needs.
Bank Officer
Commonwealth Bank
02.2021 - 08.2023
- Enhanced customer satisfaction by efficiently handling inquiries and providing accurate information on banking products.
- Assisted customers in identifying financial goals and recommended tailored banking solutions that aligned with their objectives.
- Oversaw daily cash management functions, ensuring accuracy and security in all transactions conducted at the branch level.
- Developed strong relationships with clients, resulting in increased business and referrals.
- Consistently met and exceeded sales targets by utilizing effective selling techniques, fostering long-term relationships with clients, and providing exceptional service.
- Resolved complex account issues promptly, maintaining high levels of customer satisfaction and loyalty.
- Contributed to branch growth by identifying cross-selling opportunities and promoting suitable products to customers.
- Mentored junior staff members, improving their skillset and overall productivity within the team.
- Conducted regular audits of branch activities to ensure compliance with regulatory requirements and internal policies.
- Upheld stringent bank standards for loans, money handling, and legal considerations.
Branch Manager
Westpac Banking Corporation
03.2003 - 05.2011
- Produced sales by executing complete sales cycle process from prospecting through contract negotiations and close.
- Worked with regulatory representatives to complete accurate filings and maintain compliance.
- Designed sales and service strategies to improve revenue and retention.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Assessed employee performance and issued disciplinary notices.
- Developed annual branch business plan for maximum profitability and effectiveness.
- Established new customer accounts, including checking, savings, lines of credit and loans.
- Loaded consumer loan applications into program.
- Managed opening and closing times for main branch.
- Verified amounts and integrity of every check or funds transfer.
- Managed customer referrals to help financial services team members capitalize on sales changes.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Maintained confidentiality of bank records and client information.
- Served a number of customers each shift, remaining composed and professional even in high-stress situations.
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Entered member transaction data into online banking software.
- Directed specific questions to appropriate branch personnel.
- Maintained accurate teller drawer & system to handle all customer bank transactions.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Supplied tellers with coin and currency as needed.
- Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
- Trained employees on cash drawer operation.
- Received regional branch recognition award for outstanding customer service.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Processed cash withdrawals.
- Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
- Liaised between bank branches regarding best practices and operations.
- Met or exceeded sales goals by promoting bank products and services in every interaction.
- Opened new customer accounts, including checking, savings and lines of credit.
- Delivered prompt, accurate and excellent customer service.
- Recommended additional products, services and benefits for customers.
- Balanced daily cash deposits and bank vault inventory with minimal error rate.
- Examined checks for identification and endorsement.
Wrangler
Little Hartley Holiday Farm
12.2019 - 2011
- Instructed participants on balanced riding fundamentals essential to rider and horse safety.
- Monitored rider safety, discussing helmets, whips, boots and saddles.
- Scheduled riding clinics, summer camps and pony parties to boost revenue.
- Advised participants on proper health care of horses, including nutrition, feeding and grazing.
- Demonstrated trail riding, hunter/jumper and dressage techniques based on skill level.
- Delivered training program courses to meet validated agency requirements.
- Observed other instructors to learn valuable techniques.
- Designed and enhanced programs that elevated teaching proficiency throughout facility.
- Built rapport with students and parents to increase academic success and parent engagement.
- Researched and developed innovative learning methods to optimize learning processes.
- Built positive relationships with students, parents, colleagues and administrators.
- Evaluated student progress and adjusted learning plans to foster progress.
- Educated students using customized teaching methods and hands-on curriculum.
- Planned classes focusing on instruction, demonstration and work time.
- Monitored horses' health and temperament for signs of injury and illness.
- Trained and rode horses across wide age range and exhibited excellent horse handling skills with any age.
- Supported animal health by keeping all areas clean, neat and properly sanitized.
- Maintained clean and orderly play yards, kennels and cages.
- Identified animal health concerns and discussed problems with owners.
- Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
- Adhered to all pet care plans, medication requirements and dietary restrictions while providing care.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
- Monitored safety and security of every animal to prevent injuries from other animals or environmental hazards.
- Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
- Bathed animals to remove dust, debris or contaminants and maintain wellbeing.
- Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
- Checked animals for injury and illness, writing notes regarding symptoms for veterinarian's review.
Customer Service Representative
Video Ezy
02.2001 - 07.2006
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Managed cash register operations using POS system, including processing sales and returns.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Increased customer service feedback scores by delivering outstanding service to customers daily.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Answered questions about current promotions and resolved issues according to store policies.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Chef
Various. Fairmont resort, Terrifirma.
01.1996 - 10.1999
- Monitored quality, presentation and quantities of plated food across line.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Washed utensils, plates and chopping boards between tasks to avoid cross-contamination.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
- Developed innovative menu to provide customers with high-quality food options.
- Planned and prepared food product orders to maintain appropriate stock levels.
- Created exciting dishes at competitive prices to attract clientele and increase revenue.
- Instructed cooks and other workers in preparation, cooking, garnishing, and presentation of food
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- Considered seasonal product pricing and availability in development of promotional dishes and menu selections.
- Developed recipes and menus to meet consumer demand and align with culinary trends.
Education
Some College (No Degree) - Cookery
Bentley College Of Tafe
No Degree - Certificate IV in General Insurance
Aurora
02-2025
Certificate -
AIPT Personal Trainer
2019
High School Diploma -
St Columbus High School
1994
Skills
- Exceptional customer service
- Excellent communication skills
- Strong sense of banking ethics
- Debt and credit management
- Approachable
- Sales expertise
- Strong work ethic
- Energetic
- Reliable
- Flexible
- Friendly
- Current fitness trends knowledge
- Personal training techniques
- Leadership skills
- Fitness assessments
- Strength and conditioning
- Designing exercise programs
- Exercise equipment operation
- Organizational skills
- Banking standards
- Multitasking
- Troubleshooting
- People skills
- Computer skills
- Animal care
- Friendly, positive attitude
- Nutritious Feeding
- Exercising and playing
- Brushing and grooming
- Reliable and trustworthy
- Communication
- Project planning
- Time management
- English style riding
- Round-pen work
- Equipment fitting
- Supervision
- Student engagement
- Detailed instruction
- Banquets and catering
- Food preparation techniques
- Budgeting and cost control
- Meal preparation
- Kitchen equipment and tools
- Customer service oriented
- Dish preparation
Timeline
Customer Service Officer
Westfund Health Insurance
02.2024 - Current
Customer Service Officer
Service NSW
09.2023 - 02.2024
Bank Officer
Commonwealth Bank
02.2021 - 08.2023
Wrangler
Little Hartley Holiday Farm
12.2019 - 2011
Branch Manager
Westpac Banking Corporation
03.2003 - 05.2011
Customer Service Representative
Video Ezy
02.2001 - 07.2006
Chef
Various. Fairmont resort, Terrifirma.
01.1996 - 10.1999
Certificate -
AIPT Personal Trainer
High School Diploma -
St Columbus High School
Business Owner and Manager
Self-Club Revive Gym Complex
1/7/11 - Current
Some College (No Degree) - Cookery
Bentley College Of Tafe
No Degree - Certificate IV in General Insurance
Aurora
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