Summary
Overview
Work History
Education
Skills
Education and Qualification
References
Timeline
Generic

Linda Karam

Hinchinbury,NSW

Summary

I am a dependable and trustworthy individual who applies all aspects of training to my work. I’m enthusiastic about learning and developing new skills to support my career growth. Committed and dedicated, I consistently put forth my best effort and remain loyal to my role.

Overview

21
21
years of professional experience

Work History

Stay at Home Mother

01.2015 - Current

Job Brokerage Consultant

Break Thru People Solutions
01.2007 - 01.2015
  • Established effective communication with both internal and external clients.
  • Successfully identified high-quality job openings and developed solid relationships with local employers.
  • Successfully secured employment placements, achieved positive outcomes, and garnered repeat business
  • Demonstrated strong communication skills across hierarchies
  • Demonstrated expertise in promoting the strengths of disadvantaged jobseekers, resulting in successful job placements
  • Built and maintained employer partnerships leading to consistent job opportunities.
  • Recognized the barriers encountered by Job Network clientele
  • Experienced in providing empathetic and supportive counseling to long-term unemployed individuals facing disadvantages in job seeking.
  • Ability to identify and address employment barriers for clients.
  • Demonstrated ability to achieve outcomes/targets
  • Demonstrated ability to produce quality reports and other documentation
  • Demonstrated ability to work proactively within a team
  • With knowledge of EA3000 and Microsoft based programs and database systems and Bridge.

DES Employment Consultant

Break Thru People Solutions
01.2013 - 01.2014
  • Responsibilities: Supporting jobseekers address barriers to employment
  • Dealing with clients with Physical and mental illness (DMS & ESS)
  • Help jobseekers build resumes, make job applications, prepare for interviews
  • Advocating and selling benefits of employment to jobseekers
  • Reverse market clients to employers
  • Place jobseekers into sustainable employment
  • Provide on the job and on-going support to jobseekers (PPS)
  • Liaise with community agencies
  • Conducting Direct Registrations
  • Conducting Initial appointments
  • Reception
  • Efficient in the use of Bridge and ESS.

Job Bank Consultant

Break Thru People Solutions
01.2007 - 01.2012
  • Responsibilities: Able to relate well with internal & external clients
  • Able to source quality vacancies from employers while establishing firm links within the local area
  • Able to achieve employment placements, outcomes & repeat business
  • Able to communicate effectively at all levels
  • Demonstrated ability to successfully market disadvantaged jobseekers to employers
  • Ability to establish and nurture relationships with employers to secure jobs
  • Demonstrated understanding of the barriers facing Job Network clientele
  • Ability to empathise and counsel long term and disadvantaged unemployed jobseekers
  • Ability to identify and address employment barriers for clients
  • Demonstrated ability to achieve outcomes/targets
  • Demonstrated ability to produce quality reports and other documentation
  • Demonstrated ability to work proactively within a team
  • With knowledge of EA3000 and Microsoft based programs and database systems.

Macro Reservations Sales Consultant

Intercontinental Hotels Group
01.2004 - 01.2007
  • Responsibilities: Represent the MACRO
  • Handle all facets of establishing hotel reservations predominately within our Sydney market
  • Represent the MACRO hotel properties in both appearance and communication
  • Knowledge of using the MACRO connect website
  • Consistently meet individual and team Net Revenue targets as set by centre director
  • Effectively and exclusively cross sell to participating MACRO hotels
  • Consistently meet call centre targets and KPI’s set
  • Manage, guide and participate in coaching sessions to obtain performance feedback
  • Promote benefits of Priority club, achieve set enrolment targets, including Ambassador membership and provide added value service to Priority club members
  • Ensure adherence to DICE sale process and MACRO call handling processes, maximize sales opportunities and deliver first class service to our guests
  • Provide additional Guest Services and handle guest relations issues in appropriate and professional manner, following MACRO guidelines and escalation process
  • Participate in familiarization trips and ongoing support of Sydney marker research to maximize revenue opportunities and exceptional customer service to hotels and guests.

Reservations Sales Consultant

Intercontinental Hotels Group
01.2004 - 12.2006
  • Responsibilities: Selling of hotel rooms Globally
  • Providing Exceptional Customer Service
  • Accurate and Efficient use of a proprietary reservations system
  • Dealing with difficult customers
  • Coaching and guiding new recruits in achieving company Targets
  • Exceeding weekly targets in 12 categories
  • Answer incoming phone calls and responding to client requests
  • Maintain professionalism by appropriately addressing issues
  • Accurately log all incoming and outgoing calls
  • Support Team managers with extra tasks to meet deadlines.

Customer Service

Franklins Merrylands
01.2004 - 12.2004
  • Responsibilities: Effective Use of cash register
  • Customer Service
  • Dealing with difficult customers.

Education

Diploma - Tourism

Bankstown Collage of TAFE
Bankstown, NSW
01-2001

Skills

  • Exceptional written and verbal communication skills
  • Strong time management and organizational abilities
  • Proven experience in customer service roles
  • Ability to build effective relationships with a diverse range of people
  • Skilled in problem-solving and analytical thinking
  • Excellent interpersonal skills
  • Capable of working both independently and collaboratively in a team environment
  • Eager to acquire new skills and knowledge
  • Highly self-motivated
  • Strong commitment to success, with a robust work ethic
  • Proficient in computer applications: Word, Excel, PowerPoint, Internet, and Email

Education and Qualification

  • 2014, Certificate IV in Employment Services
  • 2011, Learning and Development Training, Certificate of Achievement for How to Excel at Managing and Supervising People, Certificate of Achievement for Apply First Aid, Certificate of Achievement for finding a job, keeping a Job, Certificate of Achievement for Bulling and Harassment, Certificate of Achievement for Selling Skills, Certificate of Achievement for Reverse Marketing Certificate, Certificate of Achievement for Office Ergonomics
  • 2008, Learning and Development Training, Mental Health First Aid Course
  • 2006, Employee of the Month – IHG SPCRO, Star Award- High achievement and positive team leadership
  • 2005, Herman Award, Excellent commitment to company Values
  • 2004, Dice Award, Delivering Individual Customer Experience
  • 2001 - 2002, Bankstown Collage of TAFE, Diploma in Tourism (Marketing and Product Development), Certificate IV in Tourism (Sales and Marketing) with Distinction, Certificate III in Tourism (International Retail Travel Sales) at Credit Level, Certificate III in Tourism (Tour Wholesaling) at Credit Level, Galileo Fist Class and Online – Computerised Reservation Systems Certificate, IATA Billing and Settlement Plan procedures Certificate

References

  • Renee Kfoury, Business Manager, Sarina Ruso, 0421 747 692
  • Judy Karam, Director, Solid Build building services, 0400 262 422

Timeline

Stay at Home Mother

01.2015 - Current

DES Employment Consultant

Break Thru People Solutions
01.2013 - 01.2014

Job Brokerage Consultant

Break Thru People Solutions
01.2007 - 01.2015

Job Bank Consultant

Break Thru People Solutions
01.2007 - 01.2012

Reservations Sales Consultant

Intercontinental Hotels Group
01.2004 - 12.2006

Customer Service

Franklins Merrylands
01.2004 - 12.2004

Macro Reservations Sales Consultant

Intercontinental Hotels Group
01.2004 - 01.2007

Diploma - Tourism

Bankstown Collage of TAFE

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