Overview
Work History
Skills
Requisition Number
References
Timeline
Generic

Linda Lee

Calamvale,QLD

Overview

7
7
years of professional experience

Work History

APS3 Citizenship Officer

Department of Home Affairs – Citizenship QLD
08.2022 - Current
  • Assessing and deciding application pathways in the line with legislation, policy and procedure
  • Processing and assessing citizenship applications using multiple departmental systems and undertaking basic and more complex research and analysis activities
  • Managing mail and emails
  • Making phone calls to clients to provide timely advice and respond to client enquiries, using departmental system to process payments and refunds.

APS2 Passport Production Officer

Department of Foreign Affairs and Trade – Australian Passport Office
11.2021 - 06.2022
  • Entering high levels of numeric and alphanumeric data into internal system in a timely accurate manner
  • Verifying data on existing application forms
  • Ensuring data quality prior to the issue of travel documents
  • Photo cropping and quality assurance

AO3 Data Entry/Administration Officer

Department of Justice and Attorney-General – Blue Card Services
06.2018 - 11.2021
  • High volume processing of applications using internal government database management system and processing payments
  • Verifying and modifying data in accordance with departmental procedures and guidelines and meeting daily KPI's
  • Calling clients to provide timely resolution of issues and respond to client enquiries,
  • Entering client information onto database while maintaining confidential information at all times
  • General admin duties as required

Digital Scanning/Document Controller

Iron Mountain – DVA Project
01.2018 - 05.2018
  • High volume document preparation and scanning of sensitive information, accurate scanning of documents using Kodak Kofax Capture Pro software and processing of data into Microsoft Excel spreadsheet, general admin duties, achieving daily KPI’s and adhering to company guidelines

Data Entry Operator

Hoban Recruitment - ECQ Project
11.2017 - 11.2017
  • Process and assign data for postal and electoral voting
  • Verify and correct data where necessary
  • Update voter’s personal information
  • Sorting postal votes and handling confidential information

Data Entry Operator

Hoban Recruitment – NAPLAN Project
05.2017 - 06.2017
  • High volume processing of data at high speed and accuracy using in house system
  • Interpreting and analysing data
  • Handling confidential information
  • Meeting KPI’s and working in accordance with company guidelines

Skills

  • Excellent communication and problem solving skills
  • Experience with multiple government database management systems
  • Intermediate Microsoft Office skills including Word, Excel and Outlook
  • Fast and accurate data entry; 13,000 KPH with 98% accuracy
  • High volume processing and document management experience
  • Able to manage and prioritise tasks
  • High attention to detail
  • Professional work ethics
  • Reliable, flexible and adaptable
  • Able to take initiative
  • Able to work autonomously and in a team environment

Requisition Number

131098

References

  • Gareth Joseph, Manager - Citizenship QLD, Department of Home Affairs, (07) 3136 7593, gareth.joseph@homeaffairs.gov.au
  • Roslyn Crncec-Monostori, Team Leader - Citizenship QLD, Department of Home Affairs, (07) 3136 7064, roslyn_crncec@homeaffairs.gov.au

Timeline

APS3 Citizenship Officer

Department of Home Affairs – Citizenship QLD
08.2022 - Current

APS2 Passport Production Officer

Department of Foreign Affairs and Trade – Australian Passport Office
11.2021 - 06.2022

AO3 Data Entry/Administration Officer

Department of Justice and Attorney-General – Blue Card Services
06.2018 - 11.2021

Digital Scanning/Document Controller

Iron Mountain – DVA Project
01.2018 - 05.2018

Data Entry Operator

Hoban Recruitment - ECQ Project
11.2017 - 11.2017

Data Entry Operator

Hoban Recruitment – NAPLAN Project
05.2017 - 06.2017

Similar Profiles

CREATE PROFILE
Linda Lee