Humanforce/Timetec
Linda Leitch
Mount Evelyn,VIC
Summary
With Experienced Office Management and Administration Professional experienced and optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and a leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
26
26
years of professional experience
Work History
Scheduling and Accounts Coordinator
Here2Thrive – Disability Support Provider (NDIS)
05.2022 - Current
- Maintain Rosters to clients NDIS plans, Create Shifts in CareMaster, Ensuring shifts are updated daily, Processing Fortnightly pays in Xero, Processing Fortnightly Invoices in Xero, Creating quotes for clients in Xero, Managing Credit notes in Xero, Managing staff leave in CM & Xero, Managing clients NDIS plans, Liaising with clients to match with best staff, Working 100% from home
Roster Coordinator
Arcare Aged Care - Knox
06.2018 - 12.2021
- Create & maintain Master Rosters, Staff Liaison, Publish rosters 6-12 weeks + in advance, Shift covers, Maintain annual leave cover, Daily timesheets, Processing fortnightly pays, Maintain staff hours and scheduled days to ensure work/life balance, Staff contracts, Onboarding of new employees, Covid vaccinations, Maintain roster to comply with weekly budgets, Liaising with approx
- 200 staff, Rostering for multi-level, 2 building,148 bed facility, Proficient with Timetarget / Humanforce, Administrative duties, reception, Working from home, Knowledge of NDIS
Casual Hand
Burgess Café
07.2017 - 06.2018
- Prepare sandwiches, Barista, Cook food, Close Shop, Open shop, Cleaning, Cash handling, Customer Service, Preparing fresh food, Stock replenishing/ordering from suppliers
Swim School Manager – (12-month contract)
Just Swimming Nunawading – Forest Hill, VIC
04.2016 - 03.2017
- Planned and developed to ensure a professional and successful swim school program, Staff recruitment, personal development and training & rosters for over 90 staff, Lead and monitored Staff performance and maintenance, Management of internal system which included bookings, customer payments, reports, financial records, data entry and day to day centre maintenance, Provided exceptional customer service through reception and via email to ensure continued loyalty, retention, and satisfaction, Effectively resolved complaints and responded to inquiries in a timely manner, Liaising with industry bodies
Aquatic Programs Coordinator
Aquahub – Croydon, VIC
02.2012 - 03.2016
- Implemented, developed, planned and coordinated the Aquatic Education, Schools, CALD community, Adults, Home-school and other specialized Aquatic Programs, Recruitment, Staff supervision, personal development and training for over 70 staff, Management of internal system including bookings, data entry, payments, reports, Staff Rosters (Timeteq), Budgets
Aquatic Education Instructor
Aquahub – Croydon, VIC
08.2008 - 03.2016
- Lesson plans, Incorporated of personal and group development and goals in each lesson, Mentoring of childhood learning and safety, Incorporation of personal and group development and goals in each lesson
Acting Program Manager
Aquahub – Croydon, VIC
01.2013 - 01.2015
- Recruitment & Staff supervision, personal development and training, Lead and monitor Staff performance and maintenance, Planning and development of all programs including gymnastics, Staff mentoring for over 80 staff, Coordinating with internal managers and Council Departments, Implementation of Budgets, Liaising with Industry bodies
Aquatic Education Instructor
Award Swim School – Mount Evelyn, VIC
12.2006 - 12.2008
- Equipment Management, Lesson plans, Mentoring of Childhood learning and safety
Senior Buyer
Soanar – Croydon, VIC
07.2001 - 09.2006
- Negotiate best price with industry bodies for sales teams, Create purchase orders for our suppliers, Maintain price structure within company system, Liaise with freight companies for lead times, Manage purchasing team to meet deadlines
Buyer
Arrow Electronics – Bayswater North, VIC
04.1998 - 07.2001
- Negotiate best price with industry bodies for sales teams, Create purchase orders for our suppliers, Maintain price structure within company system, Liaise with freight companies for lead times
Education
Skills
- Data entry
- Customer service
- Staff Scheduling
- Attention to detail
- Microsoft office
- Schedule Coordination
- Administration and Operations
- Working from home
- Accounting Software
- Office Management
- Payroll Administration
- Leadership and Change Management
- Troubleshooting and problem resolution
References
Available upon request
Training
- Managing for High Performance - May 2016
- Creating a Respectful Culture - November 2015
- Disability Recruitment & Selection Awareness - September 2015
- Mental Health Training – June 2015
- Senior Level 2 First Aid (inc defib) - May 2015
- Recruitment and Selection - July 2012
- NDIS – April 2021
- Police Check – May 2022
- WWC Check – May 2022
- CPR – May 2022
Software
CareMaster
Xero
Timeline
Scheduling and Accounts Coordinator
Here2Thrive – Disability Support Provider (NDIS)
05.2022 - Current
Roster Coordinator
Arcare Aged Care - Knox
06.2018 - 12.2021
Casual Hand
Burgess Café
07.2017 - 06.2018
Swim School Manager – (12-month contract)
Just Swimming Nunawading – Forest Hill, VIC
04.2016 - 03.2017
Acting Program Manager
Aquahub – Croydon, VIC
01.2013 - 01.2015
Aquatic Programs Coordinator
Aquahub – Croydon, VIC
02.2012 - 03.2016
Aquatic Education Instructor
Aquahub – Croydon, VIC
08.2008 - 03.2016
Aquatic Education Instructor
Award Swim School – Mount Evelyn, VIC
12.2006 - 12.2008
Senior Buyer
Soanar – Croydon, VIC
07.2001 - 09.2006
Buyer
Arrow Electronics – Bayswater North, VIC
04.1998 - 07.2001
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