Linda Lindquist
Port Kembla,NSW
Summary
Professional and friendly sales, retail and service individual with a proven track record excelling in customer relationship management and complaint resolution. Achieved high customer satisfaction ratings by leveraging strong communication skills and a commitment to quality service. Recognized for consistently exceeding sales targets through effective upselling and fostering long-term client relationships.
As I have matured I now crave customer service and satisfaction as a more prominent part of my role.
I want to finish the day knowing I have contributed in helping others.
Overview
14
14
years of professional experience
Work History
Service Advisor
Harrigan Motor Group
03.2022 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
High Impact Motor Vehicle Claims
IAG Insurance
03.2020 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Followed claim process and made payments
- Proved successful working within tight deadlines and a fast-paced environment.
Aftermaket
City Motors Group
11.2010 - 02.2019
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across weekend, and holiday shifts.
- Excellent customer service
- Reached sales targets
- Helped finance department with contracts
- Carried out delivery co-ordination as part of role
Skills
- Strong work ethic
- Listening skills
- Excellent communication
- Complaint resolution
- Customer relationship management
- Team collaboration
- Quality control
- Customer retention
- Relationship building
- Understanding customer needs
- Calm and professional under pressure
- Sales and upselling
Timeline
Service Advisor
Harrigan Motor Group
03.2022 - Current
High Impact Motor Vehicle Claims
IAG Insurance
03.2020 - 01.2023
Aftermaket
City Motors Group
11.2010 - 02.2019
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