Linda Losurdo
Wetherill Park,NSW
Summary
Sales-oriented, with excellent administrative skills and experience working with the public. Proven expertise in customer service and in resolving issues. Provide exceptional service and quality customer experience. Having gained first hand knowledge through extensive European travel and organising travel arrangements for management in current employ.
Overview
35
35
years of professional experience
Work History
Secretary
Venezia Engineering
08.2000 - Current
- I am currently employed as a secretary, and I work in an administrative capacity using clerical skills to carry out my duties. The business has been sold hence need to move on.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
Salon Owner/Operator
Edensor Hair
01.1994 - 06.2000
- Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Introduced new product lines to upsell ancillary services to improve profit.
Salon Manager
Dominique Hairdressing
01.1991 - 12.1993
- Initially a Barbershop, I was tasked with turning it into a Unisex salon
- I managed the new instillation of the appropriate equipment to be able to cater for the new cliental ie female customers and I was to establish a new customer base.
- Boosted sales of beauty products by creating attractive displays and offering personalized recommendations based on client needs.
- Collaborated with stylists to ensure high-quality services were provided consistently across all appointments.
Apprentice Hairdresser
Savage
01.1989 - 12.1991
- Started my hairdressing apprenticeship.
- Maintained a clean and organized work area, adhering to strict sanitation guidelines for health and safety purposes.
- Acquired expertise in handling diverse hair types by working with clients of different ethnicities and backgrounds.
- Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
- Assisted hairdressers with cutting, colouring, and styling hair to maintain salon workflow efficiency.
Education
No Degree - MYOB Applications Introduction Course (2000)
On Line
Sydney, NSW09.2000
No Degree - Certificate of Proficiency
TAFE New South Wales
Liverpool, NSW11.1993
No Degree - Hairdressing Trade Certificate TAFE
TAFE New South Wales
Liverpool, NSW11.1990
No Degree - NSW School Certificate Year 10
Fairfield High School
Fairfield, NSW12.1988
Skills
- Customer Service
- Accounts Management
- Banking
- People Management
- Team player
- Time Management
- Product sales
- Product marketing
Education Professional Development
- MYOB applications Introduction Course (2000)
- Certificate of Proficiency (1993)
- Hairdressing Trade Certificate TAFE (1990)
- NSW School Certificate Year 10 (1988)
Professional Highlights
- 1994 Setting up and running my own salon.
- 1997 Winning Fairfield City Small Business Award (Readers Prize)
Hobbies and Interests
- Fashion
- Travel
- Music
- Films
References
Available on request
Timeline
Secretary
Venezia Engineering
08.2000 - Current
Salon Owner/Operator
Edensor Hair
01.1994 - 06.2000
Salon Manager
Dominique Hairdressing
01.1991 - 12.1993
Apprentice Hairdresser
Savage
01.1989 - 12.1991
No Degree - MYOB Applications Introduction Course (2000)
On Line
No Degree - Certificate of Proficiency
TAFE New South Wales
No Degree - Hairdressing Trade Certificate TAFE
TAFE New South Wales
No Degree - NSW School Certificate Year 10
Fairfield High School
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