Linda Martin
Echuca,VIC
Summary
In late December 2022, I decided to follow my desire to work in community service and the mental health field. I resigned as a Relationship Manager/ Broker at Insurance House where I was employed for 12 years.
I returned to study in a field that has always interested me, where I feel I can be of assistance and guidance to those in need. I have nearly completed a Diploma of Community Services and moving forward I will complete further study in the mental health area.
I am currently employed as Recovery Worker with Wellways at their Youth Residential Rehabilitation Program - Jacaranda. I am also employed on a casual basis as a Youth Development Worker with Berry Street at the Education First Youth Foyer.
I am excellent under pressure and in emergency situations and my strengths and passion lie in mentoring and working with people to understand them, so they can better understand themselves.
Overview
21
21
years of professional experience
Work History
Youth Recovery Worker @ Jacaranda
Wellways
08.2023 - Current
- Encouraged participants to develop own activities and leadership skills through group discussions and workshops.
- Assist participants in regaining independence through goal-setting, problem-solving, and skill-building exercises.
- Supervised participants in a residential program to minimise risks and offer support.
- Provided guidance and advice to participants, supporting navigation of diverse personal and social issues.
- Helped participants navigate social services/welfare system and access needed resources.
- Contributed to development of individualised plans to support participants goal achievement.
- Enhanced participants satisfaction by providing compassionate care and establishing strong rapport with participants to achieve best outcomes.
- Collaborated with multidisciplinary teams to develop comprehensive recovery plans tailored to each participants unique needs.
- Maintained detailed case documentation, enabling efficient communication among team members and accurate tracking of progress over time.
- Maintained a safe and welcoming environment, fostering trust and open dialogue among all participants.
Youth Development Worker @ EFYF
Berry Street Victoria
02.2023 - Current
- Supervised youth in residential and community-based programs to minimise risks and offer support.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Helped youth navigate social services/welfare system and access needed resources.
- Contributed to development of individualised plans to support youth goal achievement.
- Use of systems such as SHIP and Emplive
- Assisted youth with obtaining housing, employment and support resources.
- Maintained detailed case documentation, enabling efficient communication among team members and accurate tracking of progress over time.
- Maintained a safe and welcoming environment, fostering trust and open dialogue among all students
- Assistance with schooling and study of various subjects and courses.
Account Manager/ Broker
Insurance House Echuca
05.2010 - 12.2022
- Successfully managed a 1300 policy (minimum) portfolio in an high pressure environment.
- Retaining current clients whilst also growing my portfolio and exceeding set budgets and goals
- Creating and implementing successful business plans.
- Processing of Insurance policies, documents and electronic filing
- Liaising with stakeholders, managers and underwriters
- Effective swift decision making within the boundaries of the company policies and procedures and the Insurance Contracts Act.
- Delivering my clients the exceptional service they have come to expect.
- Head of fundraising committee – raising over 10K per year for local causes.
- Successful complaints handling in a timely manner that both the client and Insurance company are left satisfied.
- Liaising with external companies to negotiate the best outcome for my client be it for new business or a claim.
- Cross selling to various departments, communicating effectively to maintain customer satisfaction and uphold company protocols.
- Training of staff in systems and insurance product from extensive product knowledge
- Mentoring and supervising new staff members with one on one and group sessions.
- Educate clients on new and changed insurance products and updated account information to maintain high standards of client service.
Team Leader
APIA Insurance
01.2005 - 01.2010
- Started my Insurance career in Bendigo Apia office as a general insurance adviser. After two years I was promoted into the claims team and then promoted to team leader.
- Managed three offices in regional Victoria
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Effective complaints handling.
- Evaluated employee performance on monthly basis and coached and trained eleven team members, increasing quality of work and employee motivation.
- Maximized performance by monitoring daily activities and mentoring team of eleven associates.
- Hired, trained and mentored staff to maximize effectiveness
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
Real Estate Sales Agent
Professionals Real Estate
01.2003 - 01.2005
- The Professionals Real Estate Bendigo, Victoria.
- Sales of existing home and vacant land and preparation of Sales Contracts
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Developed and maintained relationships through networking.
- Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Negotiated, facilitated and managed real estate transactions.
Education
Diploma -
Currently Studying A Diploma of Community Services
Shepparton NSW RSA - NSW RSA
Express Online Training
01.2023
PS146 - Insurance And Finance Industry
ANZIIF
VIC02.2005
Did Not Complete - Sign Language Interpreter
La Trobe University
Bendigo, VICReal Estate Representative
Bendigo TAFE
Bendigo VIC 12.2002
Skills
- Strong and confident decision making
- Ability to relate and build connections
- Active listening skills - to be able to listen and hear what is being said
- Interacting with clients and staff members
- Building effective client relationships
- Managing and leading staff
- Mentoring
- Administration
- Training
- Sales
- Excellent work ethic
- Organisation and time management
- Detail-oriented
- Teamwork
- Proficient in Word, Winbeat, Insight, Email, OfficeTech and other applications
Affiliations
- Member of Young Professionals
- Member of Murray Business Network
- Former Relay for Life Echuca Moama– Committee member ( No longer active in Echuca region)
- Head of Fundraising at Insurance House
Timeline
Youth Recovery Worker @ Jacaranda
Wellways
08.2023 - Current
Youth Development Worker @ EFYF
Berry Street Victoria
02.2023 - Current
Account Manager/ Broker
Insurance House Echuca
05.2010 - 12.2022
Team Leader
APIA Insurance
01.2005 - 01.2010
Real Estate Sales Agent
Professionals Real Estate
01.2003 - 01.2005
Diploma -
Currently Studying A Diploma of Community Services
NSW RSA - NSW RSA
Express Online Training
PS146 - Insurance And Finance Industry
ANZIIF
Did Not Complete - Sign Language Interpreter
La Trobe University
Real Estate Representative
Bendigo TAFE
Similar Profiles
Maddison DickinsonMaddison Dickinson
Youth Support / Recovery & Rehabilitation Worker at WellwaysYouth Support / Recovery & Rehabilitation Worker at Wellways
Inonge MubitaInonge Mubita
Counsellor at WellwaysCounsellor at Wellways
Thomas BrucknerThomas Bruckner
Student Placement Recovery Worker at WellwaysStudent Placement Recovery Worker at Wellways
Mitchell SicilyMitchell Sicily
Metal Fabricator at BROWNS engineeringMetal Fabricator at BROWNS engineering
Kelsie PotterKelsie Potter
Functions and Events Manager at Callaghan Hospitality GroupFunctions and Events Manager at Callaghan Hospitality Group