Linda Griffiths
Cockatoo,VIC
Summary
Dynamic Aged Care Quality and Risk Manager at Kirkbrae Presbyterian Homes, adept at enhancing staff performance through targeted training and implementing quality improvement initiatives that boosted resident satisfaction. Skilled in regulatory compliance management and fostering staff engagement, I effectively resolve feedback and complaints, ensuring a culture of continuous improvement and high-quality care.
Overview
3
3
years of professional experience
Work History
Aged Care Quality and Risk Manager
Kirkbrae Presbyterian Homes
01.2024 - 08.2025
- Communicated effectively with staff members, residents, relatives and allied health professionals, employing active listening and interpersonal skills, to develop a culture of inclusion and teamwork.
- Managed feedback and complaints system, ensuring all concerns where recognised and resolved promptly and with high satisfaction resolution ratings.
- Ensured regulatory compliance by reviewing and updating policies and procedures in line with current legislation and Aged Care standards.
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
- Delegation of audits and surveys to identify gaps in best practice and co-relating strict maintenance of a continuous improvement plan.
- Fostered a positive work culture by recognizing employee achievements and addressing any concerns proactively.
- Contributed to successful accreditation reviews with thorough preparation efforts focused on documentation completeness.
- Worked with the Care Manager to support nursing staff practices and knowledge through education, evaluation, performance management, and competency assessments.
- Developed, and updated as required, an annual education calendar based on staff needs and audit outcomes.
- Developed meeting schedule to ensure compliance with Aged Care standards and legislation.
- Implemented new policies and educated staff on changes.
- Implemented quality improvement initiatives that led to measurable improvements in resident satisfaction scores.
- In consultation with the Care Manager, maintained up-to-date knowledge of industry trends and best practices to inform ongoing improvements in clinical management strategies.
- Improved staff morale and retention by initiating recognition programs and professional development opportunities.
- Oversaw compliance with Aged Care regulations and standards, to ensure maintain full accreditation status.
- Facilitated focus group sessions with residents to foster a culture of person centred care.
Care Manager
Homestyle Aged Care
09.2022 - 09.2023
- Developed strong rapport with residents and families, through empathetic listening and compassionate communication techniques, improving relationships and decreasing external reporting statistics.
- Established and maintained relationships with residents, relatives and community partners to coordinate care and services to meet resident's individual needs.
- Managed complex care situations, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
- Promoted resident self-management by providing education on chronic condition management and healthy lifestyle choices.
- Communicated with healthcare providers to facilitate continuity of care.
- Maintained detailed records in compliance with Aged Care standards and regulations.
- Participated in team meetings and trainings to stay updated on best practices and new developments in clinical care management.
- Coordinated referrals to specialists, hospitals, ancillary testing, and other enabling services for residents.
- Conducted thorough assessments to identify residents' needs, strengths, and barriers to achieving optimal health outcomes and supporting dignity of risk.
- Participated in interdisciplinary case conferences fostering teamwork collaboration sharing best practice insights to optimize resident care outcomes.
- Maintained strict adherence to professional ethics and confidentiality guidelines, safeguarding sensitive information and promoting trust.
- Responded to emergency situations and provided support to promote resident safety and wellbeing.
- Evaluated residents progress and adjusted service plans to address areas of concern.
- Reduced hospital readmission rates by providing comprehensive discharge planning and follow-up support.
- Utilized electronic health records systems proficiently for efficient documentation of clinical information according to regulatory standards.
- Streamlined care coordination processes, resulting in timely referrals and access to appropriate resources.
- Improved resident satisfaction through effective communication and collaboration with interdisciplinary healthcare teams.
- Leveraged technology to enhance care coordination, resulting in more timely and effective interventions.
- Conducted risk assessments for presidents, proactively addressing potential health issues.
- Enhanced team performance with regular training sessions on clinical care best practices.
- Coordinated with healthcare professionals to ensure integrated support, improving resident outcomes.
- Facilitated multidisciplinary team meetings, ensuring cohesive care strategies for complex cases.
- Advocated for residents' needs with healthcare providers, securing necessary interventions for improved health outcomes.
- Engaged in continuous professional development to stay current with advances in clinacal care management.
- Established and maintained effective communication with staff to promote high quality resident care.
Education
Bachelor of Science - Bachelor of Nursing
LaTrobe University
Bendigo, VICSkills
- Staff and Resident Engagement and Satisfaction
- Feedback and Complaints Handling
- Staff Education, Training and Professional Development
- Implementing and promoting Policies and Procedures
- Quality and Continuous Improvement
- Regulatory Compliance Management
- Occupational, Health and Safety Management
- Risk Management
Timeline
Aged Care Quality and Risk Manager
Kirkbrae Presbyterian Homes
01.2024 - 08.2025
Care Manager
Homestyle Aged Care
09.2022 - 09.2023
Bachelor of Science - Bachelor of Nursing
LaTrobe University
Similar Profiles
Charity KibetCharity Kibet
Personal Care Assistant at KIRKBRAE PRESBYTERIAN HOMESPersonal Care Assistant at KIRKBRAE PRESBYTERIAN HOMES
Bi ThaBi Tha
Food Service Assistant at kirkbrae presbyterian homeFood Service Assistant at kirkbrae presbyterian home
Elana PolakowskiElana Polakowski
Home Care Service Coordinator at Presbyterian Homes and ServiceHome Care Service Coordinator at Presbyterian Homes and Service
Joshua CrehanJoshua Crehan
Farm Hand at Yellingbo Free Range HensFarm Hand at Yellingbo Free Range Hens
Charlie LynchCharlie Lynch
Carpentry Apprentice at M.B.C Melbourne Building And CarpentryCarpentry Apprentice at M.B.C Melbourne Building And Carpentry