Linda Nguyen
Regents Park,QLD
Summary
Motivated business professional bringing 10 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
12
12
years of professional experience
Work History
Cafe Owner
PL Nguyen Pty Ltd
07.2021 - Current
- Increased customer satisfaction by implementing high-quality food and beverage offerings.
- Streamlined operations for efficiency through effective staff training and scheduling.
- Boosted cafe sales with creative marketing strategies and promotional events.
- Fostered a welcoming atmosphere by maintaining a clean, organized, and visually appealing cafe environment.
- Managed financial aspects of the business, including budgeting, forecasting, and controlling costs.
- Enhanced customer loyalty through exceptional service and consistent product quality.
- Developed strong relationships with suppliers to ensure timely deliveries and favorable pricing terms.
- Expanded menu offerings to cater to diverse dietary needs, increasing overall appeal of the cafe.
- Collaborated with local businesses to host joint events, fostering community engagement.
- Ensured compliance with health and safety regulations through regular employee training sessions and facility inspections.
- Continually refined menu options based on customer feedback, ensuring a variety of choices that appealed to a wide range of tastes and preferences.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Purchased food and cultivated strong vendor relationships.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Cafe Owner
PAL Nguyen Pty Ltd
10.2014 - 06.2021
- Increased customer satisfaction by implementing high-quality food and beverage offerings.
- Streamlined operations for efficiency through effective staff training and scheduling.
- Fostered a welcoming atmosphere by maintaining a clean, organized, and visually appealing cafe environment.
- Enhanced customer loyalty through exceptional service and consistent product quality.
- Implemented inventory management systems to minimize waste and optimize stock levels.
- Mentored and trained employees to improve performance and encourage professional growth.
- Ensured compliance with health and safety regulations through regular employee training sessions and facility inspections.
- Optimized staffing levels during peak hours to maximize revenue while minimizing labor costs.
- Facilitated open communication among team members, promoting a positive work culture that encouraged collaboration and innovation.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Childcare Educator
Wiggles And Giggles Childcare Centre
03.2012 - 08.2014
- Enhanced children''s cognitive and social development by implementing age-appropriate activities and games.
- Promoted positive reinforcement techniques, fostering a nurturing learning environment for all children.
- Streamlined daily routines, resulting in increased efficiency and smoother classroom operations.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Developed strong relationships with families, maintaining open communication channels for optimal support of each child''s growth and wellbeing.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Assisted in the planning and execution of special events like holiday celebrations or graduation ceremonies for an enjoyable experience for all attendees.
Education
Certificate III - Childcare
TAFE NSW
Sydney, NSW01.2013
Bachelor of Education - English Literature
Satya Wacana Christian University
Salatuga, Indonesia06.2006
Skills
- Customer Retention Strategies
- Menu Development
- Food Safety Knowledge
- Beverage Preparation
- Employee Scheduling
- Health and Safety Compliance
- Staff training
- Interpersonal communication
- Time management
- Customer service excellence
- Problem-solving abilities
- Barista skills
- POS system operation
- Team leadership
- Operations Management
Timeline
Cafe Owner
PL Nguyen Pty Ltd
07.2021 - Current
Cafe Owner
PAL Nguyen Pty Ltd
10.2014 - 06.2021
Childcare Educator
Wiggles And Giggles Childcare Centre
03.2012 - 08.2014
Certificate III - Childcare
TAFE NSW
Bachelor of Education - English Literature
Satya Wacana Christian University
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