Linda Nguyen

I took a career break to care for my children and parents. During this period, I managed their medical appointments, coordinated with health providers and handled household responsibilities. This experience enhanced my organisational and problem-solving skills which will be beneficial in future roles

• Managed service quality, ensuring depot performance meet corporate standards
• Supported depot teams with operational guidelines, enhancing service quality
• Analysed service failures, developed corrective actions to exceed targets
• Conducted traffic lane analysis, identifying and resolving service issues
• Streamlined AU-NZ traffic lane operations through systematic analysis and corrective action planning, enhancing cross-border delivery efficiency
• Managed automated TM1 reporting system for domestic and international operations, ensuring timely distribution of quality metrics to key stakeholders
• Provided strategic guidance to depot management teams, developing comprehensive service quality frameworks and performance improvement initiatives
• Led cross-border service quality initiatives between Australia and New Zealand, optimising delivery networks and implementing data-driven performance metrics
• Pioneered advanced damage reporting methodology, enabling proactive identification and resolution of network vulnerabilities

• Acquired new business and drove revenue streams by providing cutting edge services to clients
• Drove new business development and client acquisition through cold calling, lead generation and exceptional service
• Orchestrated territory portfolio management by monitoring key traders and resolving service disputes, ensuring optimal account performance and client satisfaction
• Coordinated with cross-functional teams to resolve complex service issues, enhancing operational efficiency and strengthening interdepartmental relationships
• Led strategic business development initiatives through targeted lead generation and account management, establishing profitable client relationships and expanding market presence
• Timely manage accounts according to daily service issues, invoice and credit disputes