Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Linda Pankhurst

Belonging And Inclusion Lead
Melbourne,VIC

Summary

Diversity, Equity and Inclusion professional with extensive background in design, delivery and evaluation of complex Inclusion and Wellbeing programs. Successfully manages program budgets, identifies areas of growth and coordinates events to promote and enhance our organizations culture. Demonstrated experience in organizing departmental initiatives and collaborating with business leaders and not-for-profit partners to make data-driven decisions.

Overview

24
24
years of professional experience

Work History

Belonging and Inclusion Lead

The Body Shop
07.2022 - Current
  • Organized and allocated resources in DEI and Wellbeing programs required to meet needs of over 700 permanent staff across Head Office and Stores functions.
  • Scheduled activities including Employee Relations Groups, Mental Health First Aider program and B Corp initiatives to drive mission and values of institution.
  • Developed partnerships with not-for-profits, businesses and organizations to build awareness, increase support and awareness of the DEI program at The Body Shop.
  • Planned and implemented staff development and in-service training programs to enhance knowledge and skills in the DEI space, including Diversity Council of Australia Membership and commencement of Reconciliation Action Plan 'Reflect' level
  • Planned and delivered the Open Hire seasonal intake program focusing on Targeted recruitment of diverse cohorts and barrier groups. Intake c 400-500 people each year nationally
  • Demonstrated strong organizational and time management skills while managing multiple projects in the DEI remit

Operations Manager

The Body Shop
11.2019 - 06.2022
  • Established positive and effective communication among direct and indirect staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Analyzed and reported on key performance metrics to senior management.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

Project Manager - Commercial

Schweppes Australia (Asahi)
04.2016 - 06.2018
  • Managed projects from procurement to commission.
  • Planned, designed, and scheduled phases for large projects.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Identified plans and resources required to meet project goals and objectives.
  • Provided detailed project status updates to stakeholders and executive management.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.

Demand Planner

Schweppes Australia (Asahi)
05.2011 - 03.2016
  • Utilized historical data, statistical software, and marketing intelligence to develop and maintain forecast for all product lines.
  • Assembled reports and presentations to share insights and recommendations with stakeholders.
  • Identified appropriate marketing channels and target customers for campaigns.
  • Participated in sales and operations meetings to assess performance and forecast and formulate necessary corrective actions.
  • Improved demand forecast for multiple distribution channels based on previous sales and consumption.
  • Reviewed historical sales trends and researched demand drivers to prepare forecast data and develop statistical forecast models.

Merchandise Planner

Various Including David Jones, Myer, PAS Group
10.2001 - 05.2011
  • Identified risks and established opportunities to drive growth and increase profit through effective inventory management.
  • Refreshed stock in retail shops to keep displays filled.
  • Created sales projections and adjusted purchase plans to maximize inventory with volume responsibility in $20-$100 million range
  • Predicted, analyzed and maintained Open to Buy (OTB) and supported our team on audits and distribution plans.
  • Used SAP and other software to compute statistics, create visually appealing charts and compile data.
  • Researched competitors' actions in marketing, sales and distribution to develop new merchandising strategies.

Sales Manager

David Jones
11.1999 - 10.2001
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.

Education

Masters of Human Resource Management - Human Resources Management

RMIT
Melbourne, VIC
04.2001 -

Graduate Diploma in Arts - Arts Management And Curatorship

University of Melbourne
Melbourne, VIC
04.2001 -

Bachelor of Arts (Hons) - Art History, Criticism, And Conservation

La Trobe University
Melbourne, VIC
04.2001 -

Skills

    Team Management

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Affiliations

Mental Health First Aider qualification (2023 renewal) - St John's


MS+ Peer Support facilitator - online and Melbourne CBD group (since 2022)


AHRI Membership (since 2023)



Timeline

Belonging and Inclusion Lead

The Body Shop
07.2022 - Current

Operations Manager

The Body Shop
11.2019 - 06.2022

Project Manager - Commercial

Schweppes Australia (Asahi)
04.2016 - 06.2018

Demand Planner

Schweppes Australia (Asahi)
05.2011 - 03.2016

Merchandise Planner

Various Including David Jones, Myer, PAS Group
10.2001 - 05.2011

Masters of Human Resource Management - Human Resources Management

RMIT
04.2001 -

Graduate Diploma in Arts - Arts Management And Curatorship

University of Melbourne
04.2001 -

Bachelor of Arts (Hons) - Art History, Criticism, And Conservation

La Trobe University
04.2001 -

Sales Manager

David Jones
11.1999 - 10.2001

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Linda PankhurstBelonging And Inclusion Lead