Linda Papandrea
Granville NSW,Australia
Summary
Dynamic professional with extensive experience in the beauty industry, notably as Owner Operator at Salon Lale, where I enhanced customer loyalty through effective coaching and strategic marketing. Adept at problem-solving and fostering teamwork, I consistently improved operational processes and team performance, driving success in a competitive market.
Overview
31
31
years of professional experience
Work History
Tutor Teacher
Atheera Education
10.2023 - Current
- Provide academic support to home-schooled children across various subjects in line with the Australian curriculum.
- Tailor lessons to meet individual learning needs and styles, fostering a supportive and engaging environment.
- Monitor student progress and adapt teaching methods to optimize educational outcomes.
- Maintain communication with parents and guardians to ensure alignment on educational goals and strategies.
Owner Operator
Salon Lale
02.2022 - 12.2022
- Mentored employees on quality service delivery, resulting in improved customer loyalty and retention.
- Met with prospective clients to present company offerings, discuss products and showcase service solutions.
- Identified areas for expansion by analyzing market, consumer trends and competition.
- Oversaw employee scheduling to verify proper coverage for all shifts.
- Improved client service and satisfaction through periodic account check-ins and face-to-face visits.
- Expanded market reach through social media and email marketing.
- Researched and implemented emerging technology and solutions to improve operational processes.
- Improved workflows and increased productivity, evaluating and standardizing operational processes.
- Supported team goal achievement and professional development with continuous training and opportunities.
- Managed daily operational strategy, applying business acumen and industry-specific knowledge.
Brand Ambassador/Customer Service Manager
Pump Hair Care
04.2018 - 03.2022
- Customer service manager
- Customer Service Enquiries
- Team leader
- Production
- Packing/ filling products
- Logistics
- Online ordering
- Team player
- Stock control
- Social Media
- Administration
Senior Hairdresser
Lotus
07.2015 - 02.2018
- All aspects of hairdressing
Stylist
Lotus
11.2015 - 05.2017
- Stylist in a small bouquet salon in all aspects of hairdressing.
Salon Owner
Blondes and Bows
05.2013 - 06.2015
- Salon owner
- Rosters
- Marketing
- Stock
- Staff bonding
Hairdresser/Management
Shear Indulgence
09.2005 - 03.2013
- All aspects of hairdressing
- Running of salon
- Stock ordering
Salon Manager
Stylz
07.2001 - 11.2003
- Weekly reports
- Staff rosters
- Training
- Team building
- Marketing
Junior Hairdresser
Cordony Hairdressing
12.1993 - 01.2001
- All aspects of hairdressing. Junior apprentice through to senior stylist and 2nd In charge.
Education
Certificate 3 - travel and Tourism
Hayton Travel College
01.2000
Certificate 3 - Hairdressing
NSW Tafe
01.1993
Skills
- Team Work
- Willingness to Learn
- Self Motivation
- Coaching
- Leadership
- Organised
- Problem solving
- Critical thinking
- Customer service
- Conflict resolution
- Multitasking capacity
- Creative problem solving
- Behavioral management
- Multitasking
- Effective communication
Timeline
Tutor Teacher
Atheera Education
10.2023 - Current
Owner Operator
Salon Lale
02.2022 - 12.2022
Brand Ambassador/Customer Service Manager
Pump Hair Care
04.2018 - 03.2022
Stylist
Lotus
11.2015 - 05.2017
Senior Hairdresser
Lotus
07.2015 - 02.2018
Salon Owner
Blondes and Bows
05.2013 - 06.2015
Hairdresser/Management
Shear Indulgence
09.2005 - 03.2013
Salon Manager
Stylz
07.2001 - 11.2003
Junior Hairdresser
Cordony Hairdressing
12.1993 - 01.2001
Certificate 3 - travel and Tourism
Hayton Travel College
Certificate 3 - Hairdressing
NSW Tafe
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