Linda Penny
Northgate,QLD
Summary
Dynamic property management professional with a proven track record at Sunshine Coast Realty Services, enhancing tenant satisfaction through effective problem-solving and active listening. Skilled in asset management and lease negotiations, I excel in multitasking and maintaining compliance, ensuring properties thrive while minimizing vacancy periods. Organized and dependable with successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Onsite Property Manager
Sunshine Coast Realty Services
01.2024 - Current
- End to end management of small portfolio of apartments in a residential complex
- Improved tenant satisfaction by promptly addressing maintenance requests and concerns.
- Conducted thorough background checks on prospective tenants, maintaining a high quality resident profile at the property.
- Ensured legal compliance by keeping up-to-date on local laws and regulations pertaining to property management.
- Skillfully negotiated lease agreements, securing favourable terms for both tenants and owners.
- Conducted comprehensive market analyses to determine competitive rental rates for units.
- Facilitated successful move-ins and move-outs, minimizing unit vacancy periods.
- Participated in routine inspections, identifying areas for upkeep and improvement.
Onsite Property/Building Manager
Direct Rentals
06.2021 - 12.2023
- Maintaining and providing a safe environment in the common areas and assets of two multi level complexes of approximately 130 lots, monitor and enforce complex by-laws, plus act as a letting agent (Property Manager) to assess applications and secure new tenants.
- Liaising/arranging contractors for maintenance works, work alongside the Body Corporate agency and committees to comply with strata legislation, keep a diary of maintenance issues and incidents of concern, maintain a contractor, asset and key register and help prepare the budget whilst trying to minimise expenditure of the committee whilst remaining compliant.
- Property Manager duties include monitoring rental arrears, arranging maintenance, routine, exit and entry inspections and reporting, advertising, creating work orders and processing invoices and bills, attending to mediation or QCAT with the RTA when matters need to be escalated to the next level.
Property Manager
Century 21
04.2019 - 12.2020
- Solely responsible for all aspects in my portfolio of approximately 110 properties including, but not limited to, advertising properties for rent, conducting open homes, screen and assessing tenant applications.
- Prepare leases in accordance with owners instructions, collecting rent and avoiding rental arrears, conduct routine/ entry and exit inspections, liaise with and advise owners of legislation and compliance.
- Trust accounting with mid-month and end of month disbursement, issue tenant invoices and pay invoices on behalf of owners, attend QCAT to act on behalf of the owner for tribunal matters, arrange for quotes and maintenance at rental properties, ultimately ensuring that the properties under my care, maintain their appearance and either preserve or increase in value.
Office/Property Manager
UniCentral
06.2017 - 01.2019
- Manage the day to day operations of busy 90 apartment complex including preparation of leases and bonds, comply with Residential Tenancies Authority (RTA) in all areas of rooming accommodation
- Assist with student enquiries, arrange contractors for maintenance work, liaise with unit owners, process applications from overseas and Australian students, conduct reference checks, telephone and email enquiries and requests,
- Daily Trust Account banking and 3 Way balancing, process payments and provide technical support to students on behalf of our Internet provider, direct debit processing and receipting fortnightly, manage maintenance and cleaning staff.
Skills
- Customer service
- Multitasking
- Reliability
- Critical thinking
- Active listening
- Task prioritization
- Staff management
- Complaints investigation
- Tenant and owner liaising
- Problem-solving aptitude
- Asset management
Certification
- Current Real Estate License
- First Aid Certificate
Timeline
Onsite Property Manager
Sunshine Coast Realty Services
01.2024 - Current
Onsite Property/Building Manager
Direct Rentals
06.2021 - 12.2023
Property Manager
Century 21
04.2019 - 12.2020
Office/Property Manager
UniCentral
06.2017 - 01.2019
Other Work History
Although Property Management has been my role over the last few years, I have also worked for both Virgin Australia & Jetstar Airways in Guest Service Agent roles in Brisbane, Hobart, Cairns and Maroochydore. I have also worked for Hertz and Thrifty Car Rental locations at Brisbane Airport and Brisbane surburban locations also in Guest Service Agent roles. I held a similar role at Big 4 Caloundra Waterfront Holiday Park. All positions were front line, customer facing positions where I provided customer service to a diverse range of clients, resolving issues, processing requests/enquiries whilst being empathetic and professional.
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