Linda Riches
Bundaberg,QLD
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated Hospitality professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
32
32
years of professional experience
Work History
Environmental Services Manager
Friendly Society Private Hospital
08.2011 - Current
- Manage daily work of team of 38 cleaning and security staff
- Building 24/7 Roster
- KPI
- Maintaining accommodation owned by hospital and managing bookings via spreadsheet
- Close working with Human Resource Team
- Creating Policies and Task Lists
- Established team priorities, maintained schedules and monitored performance
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Defined clear targets and objectives and communicated to other team members
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Successfully managed budgets and allocated resources to maximize productivity and profitability
Cleaning Contractor
Coral Cove
01.2008 - 08.2011
- Responsible for maintaining 38 studio apartments surrounding golf course.
- Ordering of Linen
- Ensuring maintenance was maintained
Manager
Light Industries Laundry
01.1992 - 12.2008
- Maximized performance by monitoring daily activities and mentoring 46 team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved safety procedures to create safe working conditions for workers.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
High School Diploma -
Ipswich State High School
Brassall, QLDSome College (No Degree) - Diploma Business Management
Bundamba Tafe College
Bundamba, QLDSkills
- Budget Management
- Process Improvement
- Customer Service
- Staff Management
- Schedule Management
- Employee Development
- Documentation and Reporting
- Performance Reviewing
- Computer Skills
- Problem Resolution
Additional Information
Proficient computer skills including -
Word
Excel
Webpas
Power BMI
Trendcare
Roster On
Chem Alert
Litmos
Riskman
Connx
Timeline
Environmental Services Manager
Friendly Society Private Hospital
08.2011 - Current
Cleaning Contractor
Coral Cove
01.2008 - 08.2011
Manager
Light Industries Laundry
01.1992 - 12.2008
High School Diploma -
Ipswich State High School
Some College (No Degree) - Diploma Business Management
Bundamba Tafe College
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