Linda Robertson
Adelaide,Australia
Summary
I am an accomplished manager that provides leadership in safety, quality and risk and quality improvement methodology incorporating patient and family-centred care and consumer participation. I am passionate about implementing strategies to enhance patient and family experiences, consumer engagement and I am committed to ensuring that robust quality and safety systems and processes are developed, implemented, and evaluated to ensure optimum outcomes for consumers. I possess highly developed communication, problem-solving, conflict resolution, and negotiation skills and have demonstrated flexibility, innovation, and creativity. My expertise also extends to data analysis, report writing, implementing strategies to meet national targets, and nursing/midwifery strategic and operational leadership. I am passionate and motivated in developing and embedding a learning, safety and quality improvement culture and leading teams through extensive change. I strive to be an inspirational leader.
Overview
17
17
years of professional experience
Work History
ACTING N/M DIRECTOR - SAFETY & QUALITY
Women's & Children's Hospital
05.2023 - Current
- Professional, operational or corporate leadership of nursing/midwifery activities to achieve continuity and quality of service in the division
- Oversee procedures relevant to clinical and corporate practice within Women's and Babies Division are contemporary, evidence based, reviewed in a timely manner, risk rated and monitored
- Responsible for leading the management of risks within the Division ensuring the identification and monitoring of risks
- Provide a key role in leading and coaching staff in areas of safety and quality, and operate proactively to ensure optimum performance is achieved ensuring best outcomes for consumers
- Work with the Nursing/Midwifery and Medical Divisional Directors to develop the learning, safety and quality culture within the Women's and Babies Division
- Instrumental in operationalising models of care with the teams as quality improvement
- Oversee and contribute to national benchmarking and collaboratives including Women's Healthcare Australasia.
SAFETY, QUALITY & RISK MANAGER
Women's & Children's Hospital
08.2021 - Current
- Management and monitoring of incidents and adverse events and clinical audits to ensure optimum patient/client outcomes
- Provide SLS training and ongoing support to Unit Managers and Associate Unit Managers
- Develop, monitor, and evaluate the Risk/Quality and Incident Management Registers, databases, and relevant policies
- Ensuring the Division exceeds the requirements of the National Safety & Quality Standards for Health Services and is always accreditation ready
- Provide support to clinical practice and services in the areas of safety, quality improvement and risk management processes, coordination of accreditation processes, facilitation of change, project management and information collection and analysis
- Work collaboratively with the Divisional staff and members of the Safety and Quality Unit (SQU) team to practice in a continuous improvement framework and to support quality activities that enhance and improve service delivery and patient outcomes
- Responsible for the outcome of midwifery and nursing management practices, for addressing inconsistencies between practice and policy and for contributing to a safe and positive work culture in the interest of patient/client outcomes.
QUALITY IMPROVEMENT PROJECT LEAD
Women's & Children's Hospital
10.2019 - 06.2021
- Work with multi-disciplinary team to review and improve Induction of Labour (IOL) practices and lead Divisional change with Midwifery Unit Manager and project key stakeholders
- Develop and implement evidence-based strategies to improve and standardise care relating to IOL
- Monitor patient/client care plans to ensure appropriate care outcomes are achieved daily
- Act to resolve local and/or immediate midwifery care or service delivery problems
- Participate in clinical teaching, auditing, and research
- Complete literature review and update of Induction of Labour and Pre-Labour Rupture of Membranes Perinatal Practice Guidelines
- Collect and analyse data and produce monthly reports detailing project progress.
CLINICAL MIDWIFE
Neonatal Intensive Care Unit, WCH Hospital
10.2014 - 08.2021
- Accomplished in the day-to-day clinical coordination in collaboration with Neonatal Consultant, Neonatal Registrar, Neonatal Nurse Practitioner (NNP) and primary Nurses/Midwives and trouble-shoot problems i.e., staffing/skill-mix, equipment
- Monitoring and overseeing the nursing care of the 17 bed Intensive Care Unit to ensure appropriate and safe care outcomes are achieved daily
- Provide ongoing leadership and clinical support to staff, including advice about patient care, coordinating meal breaks and patient movements, delegation of tasks and appropriate staff allocation for current and subsequent shifts
- Demonstrate leadership by ensuring all staff within the unit including the Medical Officer, primary nurses, and multidisciplinary team direct communication towards me to ensure consistent co-ordination of nursing care
- Deal with challenging and conflicting behaviour by colleagues and use outstanding communication skills when dealing with distressed or angry parents and demonstrate empathy and diplomacy when discussing and resolving issues
- Attend high-risk deliveries and resuscitations of neonates born from 23 – 43 weeks' gestation
- Mentoring and supporting Transition to Professional Practice Program and NICC participants
- Performed in-services to staff on basic life support, neonatal resuscitation
- Contributed to several research trials and quality improvement projects.
ACTING ASSOCIATE MIDWIFE UNIT MANAGER – EQUIPMENT
01.2016 - 01.2021
- Provide leadership and clinical support in the absence of the Nursing Unit Manager to ensure safe staffing levels, effective patient flow and dealing with any challenging behaviour
- Worked with multi-disciplinary team in the coordination and management of a functional service during Covid by reviewing aerosol-generating procedures, literature review and trial of suitable filters, creation of resuscitation ‘grab bags’, change of practices, update of procedures, and organisation of simulations for staff education
- Organising trials & evaluations of new equipment/consumables
- Attend and facilitate the Nursery Equipment Committee meetings and participate in the Product Evaluation Advisory Group meetings with staff from across the hospital as the Neonatal Nursery representative
- Participate in staff performance appraisals and establishment of individual developmental goals
- Monitor consumable and stock levels and action broken equipment
- Provide training to staff on new equipment and assist with the troubleshooting of equipment across both nurseries and delivery suite resus equipment
- Review and writing of clinical standards.
REGISTERED MIDWIFE
Special Care Nursery, Lyell McEwin Hospital
02.2011 - 10.2014
- Selected appropriate evaluation tools and equipment for physical assessment in alignment with patient diagnosis and medical history
- Communicated with patients, partners and family members regarding reproductive health and newborn care
- Promoted safe clinical care through dedicated leadership and employee education
- Referred patients to specialists or recommended immediate treatment in emergency situations
- Assessed quality of care and patient outcomes to drive improvements.
REGISTERED MIDWIFE
Lyell McEwin Hospital
02.2010 - 02.2011
- Primary health care provider with consultation and collaboration with Obstetricians/Gynecologists if a medical problem arises
- To provide specialized care to essentially healthy women during pregnancy, labor, birth and postpartum, as well as care to normal women for well-woman gynecology, family planning and treatment of minor gynecological problems
- To provide support for midwifery service patients who are clinically managed by physician staff (e.g., cesarean births, breech versions, pregnancy terminations and preterm inductions for intrauterine fetal demise)
- Provides comprehensive obstetric services to healthy women and newborns in the areas of antepartum, intrapartum, and postpartum in the inpatient and outpatient setting
- Establishes a trusting relationship with patients and their significant other
- Establishes and maintains productive working relationships with other hospital personnel, both to resolve operational difficulties and to promote an interdisciplinary, collaborative approach to the provision of patient care
- Demonstrates flexibility regarding workload, assignments, and charge.
REGISTERED MIDWIFE
Lyell McEwin Hospital
02.2009 - 01.2010
- Provides direct patient care and accompany in the management of pre-natal, antenatal, inpatient and follow-up care for women (including deliveries)
- Performs any other duties as may be assigned
- Participates in Continuing Professional Development
- Ensures adequate infection prevention and control measures are always maintained.
ASSISTANT IN MIDWIFERY
North Eastern Community Hospital
02.2007 - 01.2009
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Worked flexible hours, night, weekend, and holiday shifts
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote safe working environment.
Education
Cert IV Project Management Practice - Project Management
SG Learning
10.2023
Post Graduate Certificate, Health Service Management: Safety and Quality -
University of Tasmania
Hobart, TAS10.2022
Bachelor of Midwifery -
Flinders University
Adelaide, SA09.2008
Higher National Diploma, Business and Finance -
North Tyneside College
Newcastle Upon Tyne09.1993
Skills
Team Management
Creativity and Innovation
Project Coordination
Budget Control
Project Management
Verbal and written communication
References
- Mrs. Cara Flynn, Divisional Midwifery/Nursing Director, Women’s and Children’s Health Network, 72 King William Road, North Adelaide, SA, 5006, 08 8161 7515, cara.flynn@sa.gov.au
- Mrs. Angie Wilson, Nursing & Midwifery Project Director, Women’s and Children’s Division, Southern Adelaide Local Health Network, Flinders Medical Centre, Flinders Drive, Bedford Park, SA, 5042, angie.wilson@sa.gov.au
Timeline
ACTING N/M DIRECTOR - SAFETY & QUALITY
Women's & Children's Hospital
05.2023 - Current
SAFETY, QUALITY & RISK MANAGER
Women's & Children's Hospital
08.2021 - Current
QUALITY IMPROVEMENT PROJECT LEAD
Women's & Children's Hospital
10.2019 - 06.2021
ACTING ASSOCIATE MIDWIFE UNIT MANAGER – EQUIPMENT
01.2016 - 01.2021
CLINICAL MIDWIFE
Neonatal Intensive Care Unit, WCH Hospital
10.2014 - 08.2021
REGISTERED MIDWIFE
Special Care Nursery, Lyell McEwin Hospital
02.2011 - 10.2014
REGISTERED MIDWIFE
Lyell McEwin Hospital
02.2010 - 02.2011
REGISTERED MIDWIFE
Lyell McEwin Hospital
02.2009 - 01.2010
ASSISTANT IN MIDWIFERY
North Eastern Community Hospital
02.2007 - 01.2009
Cert IV Project Management Practice - Project Management
SG Learning
Post Graduate Certificate, Health Service Management: Safety and Quality -
University of Tasmania
Bachelor of Midwifery -
Flinders University
Higher National Diploma, Business and Finance -
North Tyneside College
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