Linda Roux
High Wycombe,WA
Summary
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Overview
9
9
years of professional experience
Work History
Rostering Team Lead
Linked Support Solutions
02.2024 - Current
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organisation through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Client Liaison Coordinator - Team Leader
MSWA
02.2020 - 02.2024
- Assisted in training new team members on company processes and procedures related to client liaison activities.
- Collaborated with internal and external stakeholders to ensure prompt delivery of services, exceeding client expectations.
- Organised meetings, presentations, and events to inform clients about company updates.
- Managed client portfolios, ensuring that all relevant data was up-to-date and easily accessible for internal /external stakeholders.
- Fostered a collaborative environment among internal teams involved in fulfilling client requests by sharing information openly and consistently communicating expectations around deadlines.
- Maintained detailed records of all client interactions, allowing for easy reference when addressing future needs, concerns and reporting requirements.
- Conducted comprehensive needs assessments for each client, tailoring services accordingly.
- Streamlined communication between departments, ensuring smooth project execution and increased efficiency.
- Resolved conflicts and negotiated resolutions between clients and internal stakeholders, maintaining a positive working environment.
- Completed administrative tasks such as receiving and processing documents, outstanding invoices, and distributing correspondence.
- Established strong relationships with clients.
- Provided regular progress reports for Clients to external stakeholders.
- Implemented strategies for improving customer retention rates by proactively addressing potential issues before they escalated into larger problems.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Team Leader - Service Delivery
Senses Australia
02.2016 - 02.2020
- Developed strong relationships with clients, ensuring their needs were met and maintaining open lines of communication.
- Collaborated with stakeholders to identify opportunities for process improvements, leading to increased efficiency in operations.
- Streamlined operations by identifying areas for improvement in service delivery and implementing necessary changes.
- Evaluated employee performance regularly, providing constructive feedback and support for professional growth.
- Incorporated best practices in service delivery management into daily routines, resulting in better decisionmaking.
- Achieved client satisfaction through effective communication, collaboration, and problem-solving skills.
Education
Certificate III in Aged And Disability Care
TR8
PerthOffice And Secretarial
Central Regional TAFE
WASkills
- Attention to detail
- Communication
- Customer focus
- Coaching and mentoring
- Process Driven
- Time Management
- Problem Solving
- Interpersonal skills
- NDIS and Aged Care Knowledge
Timeline
Rostering Team Lead
Linked Support Solutions
02.2024 - Current
Client Liaison Coordinator - Team Leader
MSWA
02.2020 - 02.2024
Team Leader - Service Delivery
Senses Australia
02.2016 - 02.2020
Certificate III in Aged And Disability Care
TR8
Office And Secretarial
Central Regional TAFE
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