Linda Ryan
Broadford,VIC
Summary
Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service and comfortable working with little oversight.
Change of direction from hospitality to public service studying for my Bachelor of Social Science and postgraduate study in Domestic Violence. Wanting to fill a growing need in the community to assist vulnerable people and improve their quality of life.
Overview
9
9
years of professional experience
Work History
Goulburn Valley Motor Village
Skand Pty Ltd
Shepparton, Vic
04.2006 - 05.2015
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Organised Group bookings
- Ensure rents were up to date for long term guests.
Front Office Manager
Park Lake
Shepparton, Vic
12.2006 - 06.2007
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
- Coordinated with other departments to ensure smooth running of the entire hotel operation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Produced thorough, accurate and timely reports of project activities.
Education
Associate of Science - Graduate Certificate of Domestic Violence
Queensland University
Brisbane12-2023
Bachelor of Science - Criminal Justice
Swinburn University of Technology
Melbourne, VIC12-2021
Skills
- Office Management
- Report Preparation
- Strong Organization
- Meeting Facilitation
- Confidentiality
- Prioritization
- Customer Satisfaction
Timeline
Front Office Manager
Park Lake
12.2006 - 06.2007
Goulburn Valley Motor Village
Skand Pty Ltd
04.2006 - 05.2015
Associate of Science - Graduate Certificate of Domestic Violence
Queensland University
Bachelor of Science - Criminal Justice
Swinburn University of Technology
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