Linda Schumacher
CLARE,SA
Summary
Dedicated Team Leader with experience managing administrative teams and delegating tasks to accomplish operational goals. Smoothly equip employees to independently handle daily functions and meet customer needs. Methodical and highly organized with good prioritisation and planning abilities. Possessing excellent communication and time management abilities. Maintains liaison with seven other departments. Customer-focused professional with a successful 10-year career in the Health Care sector.
Overview
35
35
years of professional experience
Work History
Acting Administration Team Leader ASO3
Yorke and Northern Local Health Network
05.2023 - Current
- Ensure that the administrative team provide a high quality administrative, reception and ward clerk service to residents, patients, clients and staff of the Clare Hospital
- Support the effective management of human resources in the organisation
- Develop, implement and evaluate management and administrative support systems that comply with organisational requirements
- Contribute to the effective operation of the Clare Hospital committees through the provision of executive service.
Administration Officer ASO2
Yorke and Northern Local Health Network
12.2019 - 05.2023
- Greeting and assisting visitors, concierge requirements, contractors, RACS (Aged Care), patient relatives, meeting concierge requirements liaising with other health professionals in relation to patient care
- Reception/General Office Duties incorporating the handling of customer inquiries, filing, mail sorting, and restocking of stationery items
- Data entry/word processing to time requirements with accuracy and priority
- Processing admissions and discharges using Chiron working systems
- Prepare, finalise private patient forms/claims ready for invoicing and to maximise revenue
- Prepare compensable claims/forms ready for invoicing where appropriate
- Processing and filing of medical records paperwork (admission, discharge, outpatient, compensable, and respite)
- Creating Acute, Theatre, and Midwifery admission packs
- Prepare documentation for Freedom of Information, Coroners and Fee for Service request
- Conduct audits on medical records/stationery/safety and quality and impress items as necessary, completing reports as required and to ensure current requirements are maintained
- Ordering of medical and stationery items using ORACLE Corporate system
- Archiving of medical records and documentation according to the State Records retention and disposal guidelines and regulations and for space requirements
- Assist in report preparation regarding nursing clinical and management activity
- Manage and reporting of data collection to enable End of Month processes
- Undertake End of Month processes, SA Ambulance Transfer, SA Pathology rebates, reconciliation, and processing of accounts for End of Month reporting/invoicing
- Reconciliation and processing of accounts for payment using BASWARE
- Creating invoices for student placements
- Manage on site room bookings and catering requirements as requested
- Minute and agenda experience, QRSOC (Quality, Risk, Site Operations Committee), meetings, producing and distribution of minutes and papers, including following up on actions arising from meeting minutes
- Attend Information Management committee meetings as a Representative for the Yorke and Northern LHN - Lower North Representative
- Update staffs health statuses on CHRIS21 (Immunisation records)
- Update and monitor mandatory staff training records to agreed standard and compliance rate
- Maintain staff personnel files to the agreed YNLHN standard
- Review work site instructions and procedures – update as necessary and write new instructions in line with changing needs of practice
- Assist in the arranging of educational support for staff e.g., TMS bookings, and Mandatory Training
- Provide IT support to all staff regarding troubleshooting IT situations
- Orientate unfamiliar staff/visitors/contractors to the site’s facilities
- Participate in biannual personal developmental reviews
- Undertake mandatory training as recommended/required
- Advocate and promote the facility and service.
Personal Assistant to the DON/M
Yorke and Northern Local Heath Network
01.2020 - 12.2020
- Diary and visitor management
- Compilation of monthly reports
- Minute taker/distribution of minutes of various meetings ed staff/head of department/Health Advisory Council
- Data analysis incidents/bed numbers/staffing and roster profiles
- Human resources – review of all nursing personnel files ensuring mandatory compliance was met e.g., APHRA registration/WWC/Aged Care and NPC
- Archiving of personnel files
- Complaint management.
Administration Officer ASO2
Yorke and Northern Local Health Network
04.2018 - 12.2020
- General reception duties – answering phone inquiries and emails, forwarding referrals to the appropriate allied health team/s, faxing, filing, and ordering of stationery items/medical supplies
- Processing of referrals to clinicians to ensure that a client’s service continues
- Scanning of Community and Allied Health clinical files onto Health Track
- Updating clients CMECC files
- Entering and allocating car bookings via CMECC
- Processing and filing of medical records paperwork
- Archiving records in accordance with the State Records retention and disposal guidelines and regulations
- Assist in the arranging of educational support for staff e.g., TMS bookings, and Mandatory Training
- Provide IT support to all staff regarding troubleshooting IT situations
- Orientate unfamiliar staff/visitors/contractors to the site’s facilities
- Undertake Mandatory training as recommended/required
- Advocate and promote the facility and service.
Administration Officer ASO2
Yorke and Northern Local Health Network
10.2014 - 12.2019
- Greeting and assisting visitors, concierge requirements, contractors, RACS/MPS (Aged Care), patient relatives, including liaising with other health professionals in relation to patient care
- Reception/general office duties incorporating the handling of customer inquiries, filing, mail sorting, and restocking of stationery items
- Data entry/word processing to time requirements with accuracy and priority
- Processing admissions and discharges using Chiron working systems
- Prepare, finalise private patient forms/claims ready for invoicing and to maximize revenue
- Processing of Health Fund Eligibility Checks for planned patient admissions
- Prepare compensable claims/forms ready for invoicing where appropriate
- Processing and filing of medical records paperwork (admission, discharge, outpatient, compensable, aged care, TCP and respite)
- Creating Acute, Theatre, Midwifery and Aged Care admission packs
- Prepare documentation for Freedom of Information, Coroners and Fee for Service request
- Conduct audits on medical records/stationery/safety and quality and impress items as necessary, completing reports as required and to ensure current requirements are maintained
- Ordering of medical and stationery items using ORACLE corporate system
- Archiving of medical records and documentation according to the State Records retention and disposal guidelines and regulations
- Assist in report preparation regarding nursing clinical and management activity
- Manage and reporting of data collection to enable End of Month processes
- Undertake End of Month processes, SA Ambulance Transfer, SA Pathology rebates, reconciliation, and processing of accounts for End of Month reporting/invoicing
- Balancing Residents Petty Cash monthly
- Reconciliation and processing of accounts for payment using BASWARE
- Creating invoices for student placements
- Manage on site room bookings and catering requirements as requested
- Minute and Agenda experience, attend staff, services, nurse/carers, QRSOC (Quality, Risk, Site Operations Committee), and Resident’s meetings, producing and distribution of minutes and papers, including following up on actions arising from meeting minutes
- Attend Information Management committee meetings as a Representative for the Yorke and Northern LHN - Lower North Representative
- Previously undertook preparation of agenda, produced and distributed minutes and relevant paperwork for Lower North Health Advisory Council
- Update staffs health statuses on CHRIS21 (Immunisation records)
- Update and monitor mandatory staff training records to agreed standard and compliance rate
- Maintain and manage staff personnel files to the agreed YNLHN standard
- Review work site instructions and procedures – update as necessary and write new instructions in line with changing needs of practice
- Assist in the arranging of educational support for staff e.g., TMS bookings, and Mandatory Training
- Provide IT support to all staff regarding troubleshooting IT situations
- Orientate unfamiliar staff/visitors/contractors to the site’s facilities
- Participate in biannual personal developmental reviews
- Undertake Mandatory training as recommended/required
- Advocate and promote the facility and service.
Administration Officer ASO2
Yorke and Northern Local Health Network
10.2014 - 11.2015
- Assisting the Administration team in the following areas as required – Front Reception, Medical Records, and the ordering of Impress Store items for 6 areas of the Hospital
- Reception duties for South Australian Medical Imaging.
Property Manager Assistant/Sales Support Officer
Elders Real Estate
01.2011 - 06.2014
- Arranged the maintenance as required for properties on the rental roll
- Sourcing quotes and mediating between contractors, property owners and tenants
- Daily banking and inputting of invoices
- Meet all daily/weekly/monthly reporting deadlines as required.
Casual Administration Officer
Primary Industries and Resources South Australia
08.2010 - 01.2011
- General office duties; handling of customer inquiries, filing, mail sorting, photocopying, and ordering and restocking of stationery items.
Casual Administration Officer
Department of Natural Resources and Environment
08.2010 - 01.2011
- General office duties; handling of customer inquiries, filing, mail sorting, photocopying, and ordering and restocking of stationery items.
Customer Service Officer
St John Ambulance Australia
07.2008 - 07.2010
- Answering of customer inquiries, manage booking inquiries, process bookings and payment, audit kits and retail sales of kits
- Assisted the Training Coordinator and Regional Manager as required.
Full Time Study
03.2007 - 07.2008
- Undertaking of study towards Certificates in Business Administration and Retail Sales.
Team Leader
Various Child Care Centres
02.1989 - 03.2007
- Responsible for planning and programming for the development of children aged 6 weeks to 6 years, creating rosters and leading staff teams of up to 6 workers, undertaking the induction of new employees.
Skills
- Positive approach with ability to build and maintain effective working relationships
- Commitment to integrity with high degree of confidentiality
- Innovative professional with ability to manage sensitive issues
- Proactively attends to enquiries ensuring appropriate and timely responses
- Ability to build relationships based on respect and trust with ability to develop sense of connection and shared purpose
- Proactively drive continuous improvement in office systems, policies and procedures
- Demonstrated ability to facilitate meetings and ensure timely preparation of reports
- Experience in development and implementation of policies and procedures
- Demonstrated ability to lead, motivate and mentor staff
- Liaising with internal and external stakeholders, compiling, analysing and maintaining data
- Demonstrated ability to monitor and report in line with policies and procedures
- Confidence and ability to work effectively in demanding situations and meet deadlines within specific time frames and budgets
- Resilience and determination with open and inclusive approach to communication and engagement
- High level of organisational skill achieving success via implementation and monitoring strategies
- Commitment to ensuring compliance with Workplace Health and Safety
- Decision-making capabilities
Qualifications
- Diploma of Community Services
- Certificate 4 in Leadership and Management
- Certificate 4 in Business Administration
- Certificate 3 in Business Administration
- Certificate 3 in Business
- Medical Terminology
- Advanced Certificate in Childcare
Career Overview
I am a self motivated,passionate and success driven administrator with extensive administration experience. I have provided assistance and implementation of plans for business growth and efficiency in line with business plans and policy. Team work has been a keystone of my experience and I enjoy being part of a successful team, building rapport and trust in relationships to grow business and provide valuable added solutions. My goal is to provide professional, timely and appropriate service and to contribute to the cohesiveness of a dynamic team in a resourceful and supportive way. I offer a potential employer a high level of energy and enthusiasm and I look forward to new experiences, taking on board the vision of team goals and developing productive working relationships.
Referees
Cate Owen (previous NUM)
EMR YNLHN Activation Lead
Clare Hospital & Health Service
Tel: 0481 099 097
Email: caterina.owen@sa.gov.au
Linda Carter (previous Line Manager)
Corporate Support Officer
Clare Hospital & Health Service
Tel: 08 8842 6587
Mob: 0481 292 988
Email: linda.carter@sa.gov.au
Erin Crossman
Finance Team Leader (previous Yorke and Northern Health Network)
Eyre and Far North Local Health Network
Mob: 0430 274 066 (personal)
Email: Erin.Crossman@sa.gov.au
Jodie Rowe
Health Information Manager
Yorke and Northern Local Health Network
Tel: 7425 2834
Mob: 0403 088 216
Timeline
Acting Administration Team Leader ASO3
Yorke and Northern Local Health Network
05.2023 - Current
Personal Assistant to the DON/M
Yorke and Northern Local Heath Network
01.2020 - 12.2020
Administration Officer ASO2
Yorke and Northern Local Health Network
12.2019 - 05.2023
Administration Officer ASO2
Yorke and Northern Local Health Network
04.2018 - 12.2020
Administration Officer ASO2
Yorke and Northern Local Health Network
10.2014 - 12.2019
Administration Officer ASO2
Yorke and Northern Local Health Network
10.2014 - 11.2015
Property Manager Assistant/Sales Support Officer
Elders Real Estate
01.2011 - 06.2014
Casual Administration Officer
Primary Industries and Resources South Australia
08.2010 - 01.2011
Casual Administration Officer
Department of Natural Resources and Environment
08.2010 - 01.2011
Customer Service Officer
St John Ambulance Australia
07.2008 - 07.2010
Full Time Study
03.2007 - 07.2008
Team Leader
Various Child Care Centres
02.1989 - 03.2007
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