Linda Selby
Golden Grove,SA
Summary
Proven leader in retail , adept at customer service management and retail inventory management. At Prouds The Jewellers, spearheaded initiatives that significantly enhanced customer satisfaction and streamlined inventory processes. Excels in team development and employee training, driving operational excellence and achieving key performance targets.
Overview
42
42
years of professional experience
Work History
Store Manager
Prouds The Jewellers
09.2018 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Store Manager
Shiels Jewellers
02.2003 - 09.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Optical Dispenser
Viva Vision
01.2002 - 01.2003
- Skillfully handled customer complaints, resolving issues promptly and professionally to maintain client loyalty.
- Provided support to store management by assisting with staff training, ensuring that new hires were knowledgeable of products and services offered.
- Assisted coworkers with complex cases, sharing expertise in lens materials, coatings, tints, and other optical options available to suit specific requirements.
- Collaborated with optometrists to ensure accurate prescription fulfillment and optimal visual outcomes for customers.
- Managed appointment scheduling efficiently while minimizing wait times for customers seeking consultations or adjustments.
- Maintained a clean and organized showroom, ensuring a comfortable shopping environment for clients.
Corporate Sales Executive
Trendwest Resorts
01.2001 - 01.2002
- Sales Presentations
- Established long-term client relationships through effective communication and negotiation skills.
- Achieve sales budgets.
- Generate sales leads.
- After Sales Service
Enrolled Nurse
Golden Gove Medical Centre
01.1999 - 01.2001
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
Enrolled Nurse
Life Plan Nursing Home
01.1983 - 01.2001
Education
No Degree -
Internal
Skills
- Promotional planning
- Customer Service Management
- Hourly shift management
- POS Systems
- Retail Inventory Management
- Employee Training
- Team Development
- Store Merchandising
- Customer Relations
Timeline
Store Manager
Prouds The Jewellers
09.2018 - Current
Store Manager
Shiels Jewellers
02.2003 - 09.2018
Optical Dispenser
Viva Vision
01.2002 - 01.2003
Corporate Sales Executive
Trendwest Resorts
01.2001 - 01.2002
Enrolled Nurse
Golden Gove Medical Centre
01.1999 - 01.2001
Enrolled Nurse
Life Plan Nursing Home
01.1983 - 01.2001
No Degree -
Internal
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