Linda Shannon
Warrenheip,VIC
Summary
- Highly adept and detail-oriented in developing reports and record keeping. Promoting operational efficiency and managing and coordinating staff. Proven history of managing complex schedules aligned with stakeholder deadlines. Expert in maintaining meticulous records to identify areas needing improvement and develop solutions. Talented Administrative legal professional with extensive knowledge of Microsoft Excel and legal software. Outgoing and efficient people and stakeholder management. Excellent reputation for resolving problems and improving customer satisfaction. Ability to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enthusiastic team member, eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
17
17
years of professional experience
Work History
Data Acquisition Officer
Australian Bureau Of Statistics
07.2021 - Current
- Use Microsoft Office and Notes to create routine correspondence and verification paperwork.
- Use Excel software to provide data analysis, and reports for statistical planning and monitoring.
- Utilized and updated spreadsheets to manage stakeholder exemptions and timely release of exemption requests.
- Analyzed specific target areas by production of weekly reports ensuring stakeholder targets were met and within financial budgetary requirements.
- Ability to prioritize tasks on daily, weekly and monthly basis to ensure stakeholder targets are achieved.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities, including coordinating pre-trip briefs prior to remote travel.
- Gathered, organized and input information into digital database.
- Supervised and directed field interviewers during remote enumeration and provided feedback to line manager.
- Improved overall department efficiency by streamlining processes and implementing new policies.
- Helped meet changing demands by recommending improvements to procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained overall safe work environment and monitored/updated remote first aid kits.
- Addressed questions, complaints and requests and provided necessary assistance.
- Fostered a culture of continuous improvement by identifying areas of opportunity and propose solutions.
- Maintained strict adherence to privacy and security, minimizing risk exposure for the organization.
- Coordinated operations with internal stakeholders during enumeration.
- Maintained database systems to track and analyse operational data.
- Prepared detailed travel plans for interviewers use when travelling to remote communities.
- Developed and implemented strategic plans to meet organizational goals, ensuring alignment with ABS objectives.
- Cultivated positive relationships with external stakeholders providing remote services for interviewers, engagement managers and pathology staff.
- Provided weekly newsletter to interviewers and internal stakeholders to keep them updated of remote work program.
- Generated reports detailing findings.
- Negotiated contracts with vendors for remote first aid kits, securing best outcome for the ABS while maintaining excellent working relationships.
- Developed and maintained courteous and effective working relationships with colleagues.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Gained strong leadership skills by managing projects from start to finish.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Skilled at working independently and collaboratively in a team environment.
- Developed strong communication and organizational skills through working on group projects.
- Applied effective time management techniques to meet tight deadlines.
Aquatics Supervisor/Regional Operations Coordinator
City Of Ballarat And Vicswim
03.2017 - 06.2021
- Implemented and maintained safety standards and deployed first aid, CPR and other emergency management services as needed.
- Supervised up to 15 aquatic staff and administered performance evaluations to communicate expectations .
- Collaborated with cross-functional staff to enrich aquatic programs by coordinating schedule with general program operations.
- Collaborated with Aquatic staff in the implementation of two computer databases to assist the programming of infant/after school classes and school swimming programs.
- Resolved conflicts that arose between swim teachers by meeting with staff and management.
- Coordinated and led infant classes, school groups, people with a disability and adult classes for both small and large groups.
- Designed customized client programs to meet individual fitness needs.
- Provided clear instruction to activity and program participants to deliver fun and safety.
- Performed clerical duties, including registering families and schools on swim school databases and answering face-to-face, online and telephone specific inquiries.
- Trained new and existing staff members in specific areas, following safety procedures.
- Factored-in abilities, needs and interests of participants in development of programs.
- Planned weekly activities schedule for assigned groups and facilitated smoothly run classes on-time.
- Planned and conducted community activities such as Aqua Playgroup, Water Walkers and new parent centre orientation.
Executive Personal Assistant
Various Legal Firms
03.2007 - 09.2016
- Extensive experience in production of accurate office files, updated spreadsheets and crafted documents to support Solicitors and boost team productivity.
- Responded to emails and other correspondence in timely manner to facilitate communication and enhance stakeholder engagement.
- Provided multifaceted services to Solicitors by running errands, managing mail, scheduling appointments and production of documents.
- Displayed absolute discretion at handling confidential information ensuring utmost privacy and security of client information.
- Organized and attended meetings, including compiling all related documents and reports electronically.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Utilized professional networks to identify and manage new clients.
- Maintained appropriate filing of personal and professional documentation.
- Management and production of legal documents, filing with appropriate stakeholders and coordination of Court hearing schedules.
- Extensive liaison with external stakeholders.
Education
Certificate II First Aid And CPR
First Aid Pro
Palmerston, NT09.2023
Swim Teacher
AUSTSWIM
Melbourne04.2021
Tourism And Travel Management
DaSilva College of Business And Tourism
Ballarat07.2005
Certificate III in Occupational Health And Safety
BEST Community Development
Ballarat, VIC11.2003
Skills
- Communication planning
- Action planning
- Tactical planning
- Exercise planning
- Content Planning
- Technology planning
- Course planning
- Planning activities
Timeline
Data Acquisition Officer
Australian Bureau Of Statistics
07.2021 - Current
Aquatics Supervisor/Regional Operations Coordinator
City Of Ballarat And Vicswim
03.2017 - 06.2021
Executive Personal Assistant
Various Legal Firms
03.2007 - 09.2016
Certificate II First Aid And CPR
First Aid Pro
Swim Teacher
AUSTSWIM
Tourism And Travel Management
DaSilva College of Business And Tourism
Certificate III in Occupational Health And Safety
BEST Community Development
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