Christopher Sharples
Outstanding Customer Service Representative.
Brisbane,QLD
Summary
Personable and dedicated Customer Service Representative with extensive experience in Trade industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Team Supervisor
DC Constructions
Brisbane, QLD
02.2021 - Current
- Oversaw address of customer requests for friendly, knowledgeable service and support.
- Consulted with customers to determine best methods to resolve service and billing issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Led and managed employees in partnership with other company leaders.
- Communicated with customers to assist and promote outstanding experiences.
- Conducted quality checks and accuracy audits.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Maintained clean, safe working environment by removing waste from job site prior to shift completion.
- Delegated daily tasks to team members to optimize group productivity.
- Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
- Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
Refrigeration and Air Conditioning Technician
DJ Electrical
Brisbane
02.2020 - 02.2021
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Reviewed customer account information to determine current issues and potential solutions.
- Sold various products by explaining unique features and educating customers on proper application.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet monthly sales goals.
- Diagnosed equipment malfunctions.
- Completed repairs, scheduled and predictive maintenance on different equipment and systems.
- Uncovered and corrected leaks with individual units and full refrigeration systems.
- Performed troubleshooting and specific diagnostic tests to diagnose malfunctions.
- Sustained safety protocol, ensuring proper, cost-effective and safe handling equipment and material usage while adhering to regulatory standards and building codes.
- Maintained and repaired electrical and pneumatic controls, HVAC equipment and systems and auxiliary equipment.
- Delivered refrigeration units and full trailers to customers.
- Put in new gas lines, wiring and other support components for HVAC systems.
- Maintained good selection of parts and tools to meet most common repair and maintenance needs without delay.
- Tested pipe, tubing joints and connections for leaks.
- Delivered cost estimates on repair work to enable home and business owners to make informed decisions.
- Used troubleshooting tools and techniques to assess heating systems and repair malfunctioning parts.
REFRIGERATION MECHANIC
Grafton air
01.2016 - 11.2019
- Completed repairs, scheduled and predictive maintenance on different equipment and systems.
- Diagnosed equipment malfunctions.
- Uncovered and corrected leaks with individual units and full refrigeration systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Reviewed customer account information to determine current issues and potential solutions.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
- Maintained safe working environment with proper execution of HVAC guidelines and usage of PPE equipment.
- Serviced units to residential and commercial heating and air conditioning customers.
- Attended employee meetings and training to learn about new techniques, trends and technologies.
- Presented job proposals for service repair or new units for new and existing customers.
Air-conditioning Apprentice
Refrigeration, Grafton air
Grafton
01.2016 - 12.2016
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Reviewed customer account information to determine current issues and potential solutions.
- Worked with supervisor to develop customer service improvement initiatives.
- Exceeded company productivity standards on consistent basis.
- Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
- Documented and scoped actions taken to resolve issues after service calls.
- Maintained safe working environment with proper execution of HVAC guidelines and usage of PPE equipment.
- Serviced units to residential and commercial heating and air conditioning customers.
- Wired both line and low voltage to heating and cooling equipment.
- Reported problems with company tools and vehicles to crew foreman for quick resolution.
- Presented job proposals for service repair or new units for new and existing customers.
- Tested appliance parts with hand instruments.
- Conducted circuit tests to locate shorts and grounds.
- Presented and explained estimates to property owner or landlord.
Refrigeration Apprentice
Energy Air
Port Macquarie
09.2014 - 01.2016
- Maintained safe working environment with proper execution of HVAC guidelines and usage of PPE equipment.
- Serviced units to residential and commercial heating and air conditioning customers.
- Wired both line and low voltage to heating and cooling equipment.
- Reported problems with company tools and vehicles to crew foreman for quick resolution.
- Presented job proposals for service repair or new units for new and existing customers.
- Conducted circuit tests to locate shorts and grounds.
- Recommended replacement parts and routine maintenance.
- Presented and explained estimates to property owner or landlord.
- Measured and cut pipe to connect feeder lines and equipment to appliances.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld strict quality control policies and procedures during customer interactions.
Trades Assistant
Always On Time Electrical
Sydney
12.2010 - 11.2014
- Worked in team-based environment to accomplish projects.
- Put in new new electrical components, fixtures and motors.
- Operated hand and power tools and diagnostic equipment to complete various aspects of jobs.
- Kept work areas clean, neat and free of hazards.
- Measured and prepared supplies for electrical tasks.
- Adhered to company standards and OSHA regulations for work site safety.
- Inspected existing wiring to identify short circuits.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
Kitchen Hand & Customer Service
Rubyniks Cafe
12.2008 - 01.2010
- Cleaned utensils, dishes and glasses for customer use.
- Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
- Maintained order and cleanliness of work areas to conform with health codes.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Restocked pantry with nonperishable food items to prevent stock from running low.
- Supported chefs in managing food preparation to achieve precise plating and presentation.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Greeted customers and responded to informational requests.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
Education
Diploma Graphic Desgin -
Online College
2010
School Certificate -
Cronulla High School
Sydney10.2007
Cert 3 in Refrigeration And Air-conditioning -
Tafe Qld
Cert 3 Business Solutions -
Tafe NSW
Taree, NswSkills
- Issue resolution
- Client support
- Regulatory codes
- Blueprints and diagrams
- Mechanical skills
- Mathematical calculations
- Microsoft Office expertise
- Business development understanding
- Retail sales customer service
- Sales expertise
- Customer relations
- High-energy attitude
References
Upon Request
Timeline
Team Supervisor
DC Constructions
02.2021 - Current
Refrigeration and Air Conditioning Technician
DJ Electrical
02.2020 - 02.2021
REFRIGERATION MECHANIC
Grafton air
01.2016 - 11.2019
Air-conditioning Apprentice
Refrigeration, Grafton air
01.2016 - 12.2016
Refrigeration Apprentice
Energy Air
09.2014 - 01.2016
Trades Assistant
Always On Time Electrical
12.2010 - 11.2014
Kitchen Hand & Customer Service
Rubyniks Cafe
12.2008 - 01.2010
Diploma Graphic Desgin -
Online College
School Certificate -
Cronulla High School
Cert 3 in Refrigeration And Air-conditioning -
Tafe Qld
Cert 3 Business Solutions -
Tafe NSW