Linda Stone
Sanctuary Point
Summary
Dynamic professional with extensive experience as a Senior Client Services Liaison Officer at the Family Court of Australia. Expert in problem-solving and relationship building, achieving high client satisfaction through effective communication and meticulous documentation. Proven ability to enhance service efficiency while maintaining strict client confidentiality and fostering a supportive environment.
Overview
32
32
years of professional experience
Work History
Disability Support Worker
DSA
07.2016 - 01.2020
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Managed clients daily financial needs, maintain Petty Cash
Youth Officer
NSW Dep't of Communities and Justice
08.2007 - 05.2016
- Mentored young individuals, fostering a sense of personal responsibility and accountability.
- Assessed the individual needs of each youth participant through regular evaluations and feedback sessions.
- Coordinated special events that promoted positive values, teamwork, leadership skills, and community involvement.
- Contributed to the improvement of community outreach strategies for better youth participation.
- Implemented effective conflict resolution techniques to address behavioral issues among youths.
- Ensured compliance with state regulations by maintaining accurate records of program activities and participant progress.
- Facilitated communication between clients and other service providers.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Monitored progress towards service plan goals.
Senior Client Services Liaison Officer
Family Court of Australia
01.1988 - 01.2003
- Handled sensitive client information with discretion and strict adherence to confidentiality protocols, ensuring trust and confidence in our services.
- Conducted thorough research to provide accurate information and guidance to clients on various topics.
- Identified opportunities for process improvements, leading to more efficient client services operations.
- Maintained detailed records of client interactions, facilitating seamless handoffs between team members when needed.
- Enhanced client satisfaction by promptly addressing inquiries and resolving concerns.
- Managed a diverse portfolio of clients, ensuring personalized attention and tailored solutions.
- Implemented efficient processes for handling client requests, reducing response times significantly.
- Achieved high levels of customer satisfaction through proactive communication and timely issue resolution.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
- Identified and resolved discrepancies and errors in customer accounts.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Certificate IV - Child Studies
TAFE NSW
NSWCertificate IV - Youth Work
Juvenile Justice
NSWSkills
- Problem-solving
- Relationship building
- Client confidentiality
- Creative thinking
- Team leadership
- Safety management
- Time management
- Cultural awareness
- Verbal and written communication
- Documentation and recordkeeping
Timeline
Disability Support Worker
DSA
07.2016 - 01.2020
Youth Officer
NSW Dep't of Communities and Justice
08.2007 - 05.2016
Senior Client Services Liaison Officer
Family Court of Australia
01.1988 - 01.2003
Certificate IV - Child Studies
TAFE NSW
Certificate IV - Youth Work
Juvenile Justice
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