Linda Tomlinson
Glenwood,NSW
Summary
Accomplished Leader, with a proven track record at Certis and SNP Security, adept in Project Planning, Workforce Planning, Workforce Payroll Compliance and Change Management. Spearheaded the digital transformation of workforce systems, enhancing operational efficiency by leveraging Lean Six Sigma. Excelled in client relationship management, significantly improving customer satisfaction and retention.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Project Manager
Certis Security
03.2020 - Current
- Implementing workforce related systems such as Day of Operations Application (Aviation and Event scheduling), Contractor Portal, Workforce Planning tool for Aviation demand rostering.
- Partake in Change Management Activities, to ensure smooth transitions onto new systems
- Improving digitalisation and increased efficiencies in operations utilising the Lean Six Sigma methodology
Head of National Operations Centre (Rostering)
Certis Security
08.2016 - 03.2020
- Lead the National Operations Centre (NOC) of 34 staff, which is a 24/7 call centre, with planning and day of operations of rosters of over 5000 security guards.
- Workforce planning to effectively manage the national rostering of guard resources, against demand to obtain optimal efficiency and reduction of overtime.
- Work with senior leadership team, to improve customer retention, growth and satisfaction by ensuring the NOC delivered exemplary customer service to our customers and staff.
- Change management and planning of centralising the NOC in 2017 to reduce cost and improve customer service and efficiency.
Project Manager Technologies - Workforce Systems
SNP Security
06.2013 - 07.2016
- Implemented new workforce planning system across Protective Services and Aviation divisions (transitioning employees and contractors of over 8000 security officers).
- Planning and change management of resources to successfully roll-out and adopt new Workforce Planning System.
- Configure all the relevant awards and Aviation EBA in the new Workforce planning system, payment rules engine.
- Maintain project plans, project status reports and present progress updates to senior management.
- Conduct gap analysis between the operational planning/demand requirements and workforce planning system, and work closely with the vendor to develop enhancements.
National Payroll Manager
SNP Security
04.2007 - 05.2013
- Leading and mentoring a team of 6 payroll officers, and overseeing the accurate processing of payroll for over 3000 direct employees on 3 different Awards and 2 EBAs.
- Successfully implemented new Payroll/HR system.
- Successful roll-out of HR21 (employee self service).
- Developed and Streamlined on-line processes such as New Hire Alerts, Exit Alerts and Position Change Requests.
- Develop a centralised payroll helpdesk, which significantly improved customer service to our employees.
National Payroll / Accounts Payable Manager
Konekt
02.2004 - 03.2007
- Managing a small payroll and accounts payable team processing payrolls for over 500 corporate employees and payment of all invoices.
- Full function payroll payroll processing, payroll tax reconciliation, superannuation, workers comp estimates and assisting in budgeting and forecasting
- Successful implementation of employee self service for leave and expense claims.
Professional Services Consultant
Micropay
01.1999 - 01.2004
- Implement and configure Payroll/HR software according to relevant awards or EBAs.
- Training customers on Payroll/HR system (on-site and classroom.
- Customer service support on Helpdesk.
- Writing complex reports, data migration and general ledger interfaces for customers on the software.
Education
Change Management Certificate - Change Management And Leadership
University of Sydney
Sydney, NSW2020
Diploma in Project Management - Project Management
University of Sydney
Sydney, NSW2012
Diploma in Payroll Management - Payroll And Human Resources
Macquarie University
Sydney, NSW2006
Bachelor of Commerce - Accounting And Business Management
Natal University
Durban, South Africa1995
Skills
- Change Management
- Workforce Planning
- Project Planning
- Client Relationship Management
- Award Interpretation and Industrial Relations
Certification
- Security Operative License
Gym, hiking, squash
I believe that mental well being directly relates to our overall fitness and health. I have a gym routine of 5 days a week, and I play squash socially, to maintain my physical fitness. On weekends, when I am not socialising with family or friends, I like the solitude of hiking and exploring nature.
Timeline
Senior Project Manager
Certis Security
03.2020 - Current
Head of National Operations Centre (Rostering)
Certis Security
08.2016 - 03.2020
Project Manager Technologies - Workforce Systems
SNP Security
06.2013 - 07.2016
National Payroll Manager
SNP Security
04.2007 - 05.2013
National Payroll / Accounts Payable Manager
Konekt
02.2004 - 03.2007
Professional Services Consultant
Micropay
01.1999 - 01.2004
Change Management Certificate - Change Management And Leadership
University of Sydney
Diploma in Project Management - Project Management
University of Sydney
Diploma in Payroll Management - Payroll And Human Resources
Macquarie University
Bachelor of Commerce - Accounting And Business Management
Natal University
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