Linda Tran
Macquarie Park,Australia
Summary
Skilled Office Manager with comprehensive experience in overseeing daily office operations, implementing effective policies for better efficiency, and coordinating administrative activities. Strengths include multitasking abilities, strong communication skills, and proficiency in managing diverse teams. Significant contributions made to previous roles include improving organisation systems, and effectively handling multiple tasks concurrently under pressure.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Office Manager
Riedel Communications Australia Pty Ltd
Rosebery, NSW
08.2022 - Current
- Provided administrative support to the General Manager, including preparing reports and presentations.
- Responded to customer inquiries via phone or email in a professional manner.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Organised team activities both within Australia and the APAC region to build camaraderie and foster a pleasant workplace culture.
- Travel management, including travel booking and hotel reservations.
- Coordinated with other departments such as HR to ensure timely onboarding and offboarding of employees in terms of their IT access rights .
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Processed payroll accurately ensuring all employees were paid on time.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Managed office budget to handle inventory, postage and vendor services.
- Collaborate with the General Manager to prepare and analyse monthly Profit & Loss reports
- Analysed business performance data and forecasted business results for upper management.
Acting Office Manager
BIV Reports Pty Ltd
Parramatta, NSW
04.2022 - 07.2022
- Managed all aspects of office operations.
- Handle all incoming and outgoing correspondence.
- Delegate daily tasks to the team members.
- Liaising and delegating work for inspectors across NSW, VIC, and ACT, and ensuring inspections are done in a timely manner.
- Ensure work orders are processed in accordance with business standards and timeframes.
- Quality control and necessary checks on one's own and team members' work, as dictated by procedures.
- Report directly to the Director and Managing Director with updates, initiatives, escalations, and daily KPIs.
- Organize, monitor, and update office operations, procedures, and training materials.
- Ensure office efficiency is maintained by carrying out the planning and execution of equipment procurement, layouts, and office systems.
- Report and work alongside the Business Relationship Manager when onboarding new clients.
Administration Assistant
BIV Reports Pty Ltd
10.2020 - 07.2022
- Opening, maintaining and closing of files
- Preparing inspector job sheets and sending job sheets
- Filing, typing, data entry, photocopying and emailing
- Producing reports such as Capital Work Fund Plans, Work Health and Safety, Asbestos report and Building Insurance Valuation
- Producing calculations and estimations of gross building areas
- Liaising with inspectors and external stakeholders by phone and email
- General office administration tasks
- Assistance to the Office Manager in her daily works
- On job training and coaching new starters
- Kaizen initiative with Director to analyse and improve work processes
Operations Coordinator (Corporate, Corporate Property and Government and Education NSW & ACT)
National Australia Bank
03.2015 - 01.2019
- To process the allocated workload within the area of operation efficiently, accurately and within the timescales
- Support the other Team Leaders in coordinating the daily activities and ensuring that workload is processed
- Bring to the attention of the Team Leaders or Operations Manager any problems or issues identified
- Quality controlled and necessary check on team members work as dictated by policies and procedures
- Liaise with both internal and external stakeholders
- Provides on the job training and coaching for the team members or less experienced colleagues
- Be a point of escalation to resolve customer complaints and provide exceptional customer service
Analyst, Client Support (Corporate and Corporate Property NSW & ACT)
National Australia Bank
11.2014 - 03.2015
- Lending administration tasks including: loan draw downs, bill rollovers, settlement processing
- Stamping and registration, PPSR registration and releases
- Leasing quotes, documentation, and drawdown
- Preparation of Legal Review work requests such as consent to lease, subdivision
- Amendment of facility limits and facility pricing as directed by bankers
- To carry out quality control and necessary checks on colleague’s work (through the Operations Term Sheet) reviewing Corporate Letter of Offer and Facility Agreements as dictated by policies and procedures
- Charge/refund fees to client's accounts as directed by the bankers
- Attend to Office Suspense Account reconciliation
- Maintain the General Account reports and bill payment
- Utilising the Operational Risk Event Capturing System (ORECS) when necessary to record breakdown in bank processes/procedure
Officer, Client Support (Corporate and Corporate Property NSW & ACT)
National Australia Bank
10.2013 - 11.2014
- Support for Corporate clientele and Client Relationship and Fulfillment Teams
- Point of Contact for corporate clients with account and processing enquiries
- Complete operational and processing activities (Term Deposits, value transfers, Audit Certificates, account opening/amendments/maintenance, establishing and maintaining EFLOAs, etc.)
- Prepare basic documentation requests including Bank Guarantees and other documentation associated with Operations (e.g
- Bill- Drawdown Notice, EFLOA, AAC, SSC, KYC, etc)
- Complete lending administration activities (Bills, Bank Guarantee, etc.)
- Monitor and maintaining the clearance of OSA and ConCost
- Adhering to policies and procedures to minimise operational risk
Booking Officer (Currency Booking)
National Australia Bank
07.2012 - 09.2013
- Control of procedures used in processing transactions
- Daily maintenance of records through processing amendments/additions/deletions
- Input of data into computer processing system and generation of relevant reports
- Undertake transactions relevant to business unit requirements, checking and monitoring all relevant documentation
- Monitor account operations of clients to standards imposed by policy
- Input of data necessary to process invoices and generate reports
- Respond to queries from customers and support the client relationship
- Complete transactions and service enquiries as pertinent for specified area
- Monitor foreign currency loans and term deposits
5 Star Direct Service Advisor (Customer Contact Centre)
National Australia Bank
02.2011 - 07.2012
- Delivering new and existing customers with exceptional customer service by being accurate, friendly and being able to resolve their enquiries in a timely manner
- Demonstrating professional and ethical behaviour by ensuring compliance with external legislation, bank standards and internal operating policies
- Actively participate in teamwork by organising team outings, participating in meetings, always sharing best practices and being open and transparent with all of my colleagues
- Strong focus on time management in order to meet compliance/schedule adherence targets
- Recognise sales opportunities in order to meet sales targets as part of overall business requirements
Education
Year 12 -
Canley Vale High School
01-2008
Skills
- Billing
- Bookkeeping
- Business administration
- Clear oral/written communication
- Project management
- Workflow optimisation
- Expense reporting
- Team supervision
- Training and coaching
- Payroll processing
- Travel coordination
- Accounts payable management
- Microsoft Excel expertise
Certification
- White Card
- CPCCDE3014 - Remove non-friable asbestos Certification
- HLTAID009 - Provide cardiopulmonary resuscitation
- HLTAID011 - Provide First Aid
References
References available upon request.
Languages
English
Full Professional
Vietnamese
Professional
Timeline
Office Manager
Riedel Communications Australia Pty Ltd
08.2022 - Current
Acting Office Manager
BIV Reports Pty Ltd
04.2022 - 07.2022
Administration Assistant
BIV Reports Pty Ltd
10.2020 - 07.2022
Operations Coordinator (Corporate, Corporate Property and Government and Education NSW & ACT)
National Australia Bank
03.2015 - 01.2019
Analyst, Client Support (Corporate and Corporate Property NSW & ACT)
National Australia Bank
11.2014 - 03.2015
Officer, Client Support (Corporate and Corporate Property NSW & ACT)
National Australia Bank
10.2013 - 11.2014
Booking Officer (Currency Booking)
National Australia Bank
07.2012 - 09.2013
5 Star Direct Service Advisor (Customer Contact Centre)
National Australia Bank
02.2011 - 07.2012
Year 12 -
Canley Vale High School
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