Linda Vu
Sadleir,New South Wales
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive experience. I have several years working in customer service industry, committed to delivering exceptional customer experience through quality products and service. Excel in communication, problem-solving, adaptability and willing to learn and improve myself.
Overview
8
8
years of professional experience
Work History
FOH& Manager Assistant
Buns N' Rolls
Auckland, New Zealand
11.2020 - 09.2024
- Delivering exceptional service by greeting and serving customers in a timely, friendly manner.
- Operating the EFTPOS and Bustle systems.
- Maintaining knowledge of menu items, garnishes, ingredients, and preparation methods.
- Assigned work tasks and activities, prepared schedules, and managed staffing.
- Managed day-to-day operation system with a focus on quality and meeting customer expectations.
Nail Technician
ProfessionaiL
Auckland, New Zealand
04.2016 - 12.2020
- Provided manicures, pedicures, and nail treatments to clients.
- Ensured that safety protocols were followed during each service provided.
- Advised customers on the best treatment for their nail condition or desired look.
- Cleaned and sterilized tools and work areas between customers.
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of International Hospitality Management - Major in F&B, Minor Event Management
Auckland University of Technology
Auckland, New Zealand 12-2018
High School Diploma -
Takapuna Grammar School
Takapuna, Auckland 12-2014
Skills
- Organizational skills
- Customer service skills
- Complaint handling
- Ability to multitask
- Quality control
- Teamwork
- Training and coaching
Languages
English
Professional
Vietnamese
Professional
References
References available upon request.
Timeline
FOH& Manager Assistant
Buns N' Rolls
11.2020 - 09.2024
Nail Technician
ProfessionaiL
04.2016 - 12.2020
Bachelor of International Hospitality Management - Major in F&B, Minor Event Management
Auckland University of Technology
High School Diploma -
Takapuna Grammar School
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