Linda Walton
Yanchep,WA
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager
Petbarn
Currambine , WA
03.2024 - Current
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Store Manager
RSEA Safety Midland
03.2022 - 02.2024
- Payroll, Accounts, Invoices, Customer Service Issues, Inventory, Warehousing, Culture Implementation, Coaching & Mentoring, Driving Sales & Safety Culture, Expert in KPI Targets
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Services Coordinator
Officeworks Morley/joondalup
02.2014 - 03.2022
- Payroll, Accounts, Invoices, Customer Service Issues, Stock Control, Culture Implementation, Coaching & Mentoring, KPI Driven
- Provided customer service to ensure client satisfaction.
- Handled incoming calls and inquiries from customers regarding services offered.
- Researched, identified and resolved customer complaints in a timely manner.
Sales Manager
Target Entertainment & Apparel
10.2007 - 02.2014
- Developed and implemented sales strategies to increase market share.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
Skills
- Senior First Aider
- LF - Forklift Ticket
- Payroll
- Microsoft Programming and Applications
- Mobilisations
- Organisational Skills
- Ability to work under Pressure
- Accuracy and Reliability
- Employee Training
- POS Systems
- Payroll Management
- Budget Administration
- Retail Inventory Management
- Team Development
- Operations Management
- Customer Service Management
- Personnel Development
- Supply Ordering
- Store Merchandising
- Loss Prevention
- Customer Response
- Customer Relations
- Cash Management
- Performance Reviews
- Recruiting and Hiring
Timeline
Assistant Store Manager
Petbarn
03.2024 - Current
Store Manager
RSEA Safety Midland
03.2022 - 02.2024
Services Coordinator
Officeworks Morley/joondalup
02.2014 - 03.2022
Sales Manager
Target Entertainment & Apparel
10.2007 - 02.2014
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