Linda West
Bendigo,VIC
Summary
Dedicated and long-standing employee with extensive professional experience across diverse roles. Highly motivated and enthusiastic, I thrive in dynamic environments, excel at building relationships, and eagerly embrace new challenges. With strong customer service skills and a commitment to continuous learning, I am a valuable asset in any team.
Overview
31
31
years of professional experience
Work History
Collateral Management Officer
Bendigo Bank
Bendigo, VIC
10.2022 - 07.2024
- Collected files by liaising with internal stakeholders.
- Managed the collection of boxes from multiple Australian locations by working closely with external parties.
- Reviewed loan files.
- Managed and maintained data entries across several digital platforms
- Assisted in training and development of new team members.
- Facilitated regular team meetings, responsible for creating agendas and recording minutes
Lending Support Officer
Bendigo Bank
Bendigo, VIC
10.2016 - 10.2022
- Efficiently navigated and operated external systems crucial to organizational processes
- Managed accounts payable process to ensure timely and accurate payments.
- Maintained reliable financial records by performing journaling and reconciliation
- Managed expense allocation across multiple branches and departments
- Participated in special projects as assigned by manager related to process improvements and automation initiatives.
- Ensured accuracy and consistency of data
- Created and enhanced reports for key stakeholders and management
- Alignment of procedures across all platforms by reviewing and updating them based on business unit directives
- Developed user documentation for customer support processes.
- Provided technical support to customers via phone, email and in-person.
- Created forms and monthly newsletters
Insurance Consultant
Bendigo Bank
Bendigo, VIC
01.2015 - 10.2016
- Achieved high levels of customer satisfaction by offering insurance quotes including product disclosure documentation, assisting with payment processing, and managing policy amendments.
- Offered assistance to branch network for customer support
- Established payment methods for calculated premiums, received customer payments and issued receipts.
Finance Administrative Assistant
Bendigo Bank
Bendigo, Vic
01.2004 - 01.2015
- Collaborated closely with internal staff to facilitate the replacement of fleet vehicles according to company guidelines and regulations.
- Managed the coordination and procurement of fleet vehicles from external suppliers
- Managed and oversaw maintenance of Bank's Fleet Vehicle Computer System
- Managed the administration of Staff Novated Leases along with reporting responsibilities
- Organized and maintained financial files both electronically and physically.
- Ensured the accurate and efficient management of mobile phone inventory records.
- Facilitated the payment process through invoice processing and journal management.
- Managed the preparation and distribution of travel reports across different departments
- Developed and maintained effective relationships with internal stakeholders.
Customer Service Officer
Bendigo Bank
Bendigo, Vic
01.1996 - 01.2004
- Accurately process customers transactions
- Answered customer inquiries via telephone, email and face-to-face contact.
- Established trustful relationships with customers through effective communication skills.
- Provided excellent customer service by responding to inquiries in a timely and efficient manner.
- Helped customers make informed banking choices by providing relevant information.
- Handled escalated customer complaints and disputes in a professional manner.
- Identified potential opportunities to upsell products or services to customers.
- Engaged in activities related to promoting sales and advancing branch growth
Receptionist Administrator
Bendigo Bank
Bendigo, Vic
09.1993 - 01.1996
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them Achieved high levels of customer satisfaction by offering insurance quotes, assisting with payment processing, and managing policy amendments.
- Offered assistance to branch network for customer support
- Established payment methods for calculated premiums, received customer payments and issued receipts.
Education
Sandown High School
Isle Of Wight, United KingdomSkills
- Inbound and Outbound Calling
- Customer Service
- Complaint resolution
- Product Knowledge
- Reporting and documentation
- Project Planning
- Information Verification
- Data Analysis
- Analytical Skills
- Self-Motivation
- Effective Communication
- Adaptability and Flexibility
- Problem-solving abilities
- Team building
- Time Management
- Decision-Making
- Adaptability
- Process Analysis
- Problem-Solving
- Multitasking
- Organizational Skills
- Teamwork and Collaboration
- Active Listening
- Customer Support
- Payment Processing
- Data Entry
References
References available upon request.
Timeline
Collateral Management Officer
Bendigo Bank
10.2022 - 07.2024
Lending Support Officer
Bendigo Bank
10.2016 - 10.2022
Insurance Consultant
Bendigo Bank
01.2015 - 10.2016
Finance Administrative Assistant
Bendigo Bank
01.2004 - 01.2015
Customer Service Officer
Bendigo Bank
01.1996 - 01.2004
Receptionist Administrator
Bendigo Bank
09.1993 - 01.1996
Sandown High School
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