Dynamic Project Officer at East Metropolitan Health Service with expertise in strategic project planning and stakeholder management. Demonstrated success in delivering projects on time and within budget through effective use of Oracle iProcurement and exceptional organizational abilities. Highly regarded for enhancing operational efficiency and fostering collaboration in high-pressure environments, leading to optimal project outcomes. Core competencies include risk management, communication, leadership, and adaptability, ensuring seamless achievement of project objectives.
Overview
25
25
years of professional experience
Work History
Project Officer - Digital Medical Records
East Metropolitan Health Service
03.2024 - Current
Provided support across a variety of strategic projects, preparing comprehensive reports, briefing notes, and ministerial correspondence
Maintained accurate project documentation and monitored project plans to ensure deliverables were achieved on time and in accordance with established methodologies
Compiled and distributed regular project status reports to keep stakeholders informed of progress, risks, and key issues
Supported the development and implementation of major projects by creating detailed project and implementation plans, ensuring delivery within defined budget, timeline, and scope parameters
Updated and maintained Project Initiation Documents (PIDs), clearly outlining project objectives, scope, deliverables, and governance frameworks
Conducted research and analysis to inform decision-making processes, supporting the achievement of project objectives
Created and maintained procurement schedules and project plans for Furniture, Fixtures, and Equipment (FF&E), aligning with project timelines and organizational goals
Sourced, evaluated, and procured FF&E and IT hardware/software from approved suppliers, ensuring compliance with standards and regulations
Utilised asset registration forms to document and track all procured items, ensuring accurate inventory management
Acted as a central point of contact for project team members and stakeholders, facilitating clear and consistent communication while coordinating project activities and updates
Drafted and maintained Terms of Reference (ToR) documents to define stakeholder roles, responsibilities, and expectations within each project
Oversaw the delivery, staging, setup, configuration, and installation of FF&E and End-User Computing (EUC) items, working with contractors to resolve issues and ensure timely completion
Addressed and resolved issues such as delays, defects, or stakeholder concerns, escalating critical risks to the project director when necessary
Managed change request forms to document and process any changes to project scope, schedule, or budget
Conducted inspections to verify the quality and condition of delivered items, ensuring compliance with industry standards and project requirements
Arranged and facilitated project meetings with clinical, clerical, and technical stakeholders, preparing agendas and documenting key decisions
Maintained an action log to track and follow up on action items from meetings, ensuring accountability and progress
Supported training programs for clinical and clerical staff, ensuring confidence in using the Digital Medical Records (DMR) system/software
Maintained detailed inventories of all FF&E and EUC items, developing strategies for storage and reuse of surplus items
Maintained and updated project tracking systems, ensuring data accuracy
Compiled and distributed regular reports on project status, risks, and issues
Prepared funding request documents to secure necessary financial resources for project activities
Created HR forms for new and existing staff and prepared advertising documentation to support recruitment efforts
Provided executive and project support, ensuring accurate and timely administration of projects using project management processes, control frameworks, and governance processes
Executive Officer
East Metropolitan Health Service
11.2022 - 03.2024
Provided a high level of executive support to the Area Director, Community Health and Aboriginal Health Strategy teams, internal committees, and working groups
Responsible for providing a high level of secretarial support, including draft correspondence, reports and prepares complex documents to a high standard of accuracy and presentation
Received, processed, and maintained all invoices, journals, and budget documents for review raising any inconsistencies with the Area Director
Performed the reconciliation of credit card expenses made by the Area Director, which are then submitted for approval to the Chief Executive
Collaborated with an external consultant to assess the organisational framework for the Aboriginal Health team
Prepared itineraries and booked travel for the Area Director of Aboriginal Health and external stakeholders as needed
Coordinated the preparation and undertook quality checks on documentation for the Area Directors, Committee Health, and Aboriginal Health Strategy teams
Coordinated special projects and events for both the Area Director and the office of the Chief Executive
Identified risk awareness and brought these issues to the Area Director's attention, managed issues, and provided updates on matters of a critical or vital nature
Generated EMPAC forms for all maintenance requests for the Area director and the Chief Executive office
Organised meetings and functions and provided secretarial support including preparation of agenda and supporting documentation; recording and distributing minutes; follow-up of agreed actions as required
Provided advice and support to ensure that correct and efficient procedures are followed regarding Human Resource and recruitment policies
Established and maintained effective networks and working relationships within the organization, relevant agencies, and other health industry authorities
Undertook research activities, small projects, and coordinated specific initiatives as directed by the Area director
Designed, implemented, and improved administrative processes and systems within the division
Actively endorsed and demonstrated the organisation's objectives and values
Program Officer - Coordinator Lead
State Health Incident Coordination Centre/COVID-19 Vaccination Program – Department of Health
11.2020 - 11.2022
Managed and facilitated multiple office relocations in a timely manner, including the coordination and scheduling of IT equipment
Proficiently handled end-to-end invoice processes in Oracle iProcurement, including raising of requisitions in Oracle for approval
Completed standard financial transactions, payment reconciliation, and purchasing card transactions while adhering to departmental policies
Worked closely with the auditors, chief operating officer, managers, and team leads
Managed a high-performing team working in a rapidly changing environment, determining daily workload priorities
Managed the WA COVID-19 Vaccination Program (WACVP) records and correspondence, organised travel, scheduled meetings, and provided meeting support
Established human resources and recruited staff to fill vacant positions within the WACVP
Drafted, proofread, organised, and prepared letters, papers, minutes, agendas, presentations, and meeting notes
Assigned responsibility for managing the preparation and review of ministerial and parliamentary questions
Collected, organised, compiled, and provided background data for the WACVP initiative
Responded to enquiries, escalated, and rerouted problems as necessary
Maintained and updated administrative practices such as records management (TRIM), financial management, and information management tools
Support Officer
Communicable Disease Control Directorate – Department of Health
06.2018 - 11.2020
Provided sound administrative and secretarial support to the Surveillance and Immunisation Program and Medical Advisors
Formatted official departmental correspondence, including documents such as briefing notes, reports, letters and ministerial files
Facilitated and oversaw the management of funding agreements and spreadsheet for Budget Transfers and other financial needs
Maintained and updated the internal electronic and corporate filing system
Arranged and managed travel and accommodation requirements for the Surveillance and Immunisation Program and Medical Advisors
Maintained accurate and comprehensive records of invoices received and program budget expenditure
Managed and oversaw email distribution subscription lists
Organised meetings, collated agendas, attended meetings and recorded minutes
Executive Assistant
Environmental Health Directorate – Department of Health
07.2017 - 06.2018
Provided administrative support for the briefing notes prepared by staff and Managers for the Executive Director’s endorsement
Received and tracked a wide range of complex information within a Microsoft Access database
Processed invoices and statements for both the Executive Director and Managers across the Directorate
Managed, oversaw and managed the Executive Director’s vehicle service bookings and log books
Processed D9 forms for Executive Director and Managers
Reviewed Department of Health comments on town planning applications
Received and screened telephone calls and emails
Receptionist
Environmental Health & Communicable Disease Control Directorate – Department of Health
03.2017 - 07.2017
Answered and managed the switchboard and directed calls through to the appropriate units
Prepared and accurately managed an electronic diary for all meetings rooms throughout the building
Reconciled all company vehicle log and report kilometre use to the Fleet Controller
Managed bookings for all Directorate ‘pool’ equipment
Placed and managed regular stationary orders
Finance Assistant
Finance and Business Department – Sir Charles Gairdner Hospital
05.2016 - 05.2017
Generated EMPAC forms for all maintenance requests
Proficiently handled end-to-end invoice processes in Oracle iProcurement
Created monthly journals for Boc, Fuji Xerox and Neverfail Water accounts
Processed payments and provided administrative support to Head of Department
Ensured all staff holidays and sick leave were updated on the spreadsheets
Facilitated and managed the payments of accounts
Mortgage Processing Officer
BANKWEST
Perth, Australia
02.2007 - 09.2015
Company Overview: www.bankwest.com.au
Www.bankwest.com.au
Mortgage Processing Administrator
HALIFAX BANK
Leeds, United Kingdom
08.2000 - 01.2007
Company Overview: www.halifax.co.uk
Www.halifax.co.uk
Education
Project Management Fundamentals
AIM
Skills
Oracle iProcurement
Project planning
Organizational skills
Problem-solving abilities
Microsoft Project
Attention to detail
Teamwork and collaboration
Microsoft Visio
Task prioritization
Decision-making
Analytical skills
Documentation and reporting
Stakeholder management
Interpersonal skills
Problem-solving
Analytical thinking
Strategic planning
Resource coordination
Document coordination
Schedule coordination
Budget management
Operational reporting
Executive Services
Problem Solving
Communication
Organisation
Projects and Planning
Records Management
Human Resources
Coordination
Licences
Current Australian
Languages
Fluent English
Hobbies and Interests
Painting
Cooking
Walking
Socialising
Crossword puzzles
Professional Referees
Khye Davey, Project Director DMR/Clinical Lead DMR, EMHS Mental Health, 0409 329 336, Khye.Davey@health.wa.gov.au
Enrolled Nurse- Rehabilitation Unit at East Metropolitan Health Service- Armadale Health ServiceEnrolled Nurse- Rehabilitation Unit at East Metropolitan Health Service- Armadale Health Service
Project Manager - Digital Medical Record at East Metropolitan Health ServiceProject Manager - Digital Medical Record at East Metropolitan Health Service