Linda Lino Lesilale
Berowra Heights,NSW
Summary
A dedicated and conscientious community worker with more than 5 years of experience in the health care sector and community service [child protection]. Able to support and encourage clients with vast range of needs. Provide a compassionate and patient approach to encourage trust and ensure clients dignity is always maintained. Supporting involvement of family and where appropriate facilitating family visits/connection and promotion of positive family relationships with children and young people.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Cerebral Palsy Alliance
08.2020 - Current
- Manage daily activities like clothing, grooming, combing their hair, dental care like brushing of the teeth
- Assist clients with toileting at specific times of the day
- Bathing of clients, changing their clothes, and pads
- Assist clients with meals (feeding)
- General housekeeping of the client's homes
- Provide companionship to the clients
- Prepare simple meals for clients like toast, sandwiches, tea, and cordial
- Hoist and assist for transfer of immobile clients
- Remind/assist residents to take their medication
- Community access for clients
- Run errands for clients.
Family Support Worker
Catholic Care
03.2020 - 06.2022
- Enhanced family stability by providing comprehensive support and resources tailored to individual needs.
- Connected families with community resources such as housing assistance, financial aid programs, and educational opportunities.
- Developed strong rapport with clients, fostering trust necessary for effective intervention.
- Strengthened families'' resilience through crisis intervention, counseling, and referral services.
Community Support worker
CALITY CARE AUSTRALIA
06.2017 - 11.2019
- Manage daily activities like clothing, grooming, combing their hair, dental care like brushing their teeth, toileting for residents at specific times of the day, bathing the residents, changing their clothes and pads
- Assist residents with meals (feeding)
- General housekeeping of the resident's rooms
- Companionship to the resident
- Prepare simple meals for the resident like toast, sandwiches, tea, cordial, drinks with thickener
- Hoist and assist for transfer since he was immobile resident
- Documentation of residents condition everyday
- Remind/assist residents with his medication
- Participate in resident daily activities like singing, reading, gardening, prayers, and playing cards.
Customer Service Manager
Taking Shape
03.2015 - 12.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Volunteer Work
FIDA KENYA
07.2013 - 06.2014
- Assist women going through domestic violence-access justice through accessing pro bono derives
- Raising awareness on women’s rights, protection and promotion
- Protecting the rights of children
- Ensuring children had a safe home and access basic needs plus education.
Education
certificate IV in Mental Health -
Tafe
03.2024
Bachelor's degree in Bachelor of science in Business Infomatics -
Technische Universität Berlin
10.2013
Skills
- Personal care aid
- Volunteer Work
- Makeup Application
- Laundry
- Medication Administration
- Childcare
- Hair Styling
- Social Work
- Caregiving
- Meal Preparation
- Individual / Group Counseling
- Crisis Intervention
- Hospice Care
- Vital Signs
- Home Care
- Case Management
- Behavioral Health
- Mental Health Counseling
- Crisis Management
- Office experience
- Cold calling
- Negotiation
- Conflict Management
- Hospital Experience
- Addiction Counseling
- Administrative Experience
- Child Protective Services
- Developmental Disabilities Experience
- English
- Dementia Care
- Experience with Children
- Child & Family Counselling
- Microsoft Office (6 years)
- Customer service
Certification
- CPR Certification, 06/01/22, 05/01/23
- First Aid
- WWCC
Volunteer Experience
- FIDA KENYA [premier women's right organisation], NAIROBI, 07/01/13, 06/01/14, Assist women going through domestic violence-access justice through accessing pro bono derives.
- Raising awareness on women’s rights,Protection and promotion Protecting the rights of children. Ensuring children had a safe home and access basic needs plus education.
Timeline
Disability Support Worker
Cerebral Palsy Alliance
08.2020 - Current
Family Support Worker
Catholic Care
03.2020 - 06.2022
Community Support worker
CALITY CARE AUSTRALIA
06.2017 - 11.2019
Customer Service Manager
Taking Shape
03.2015 - 12.2017
Volunteer Work
FIDA KENYA
07.2013 - 06.2014
certificate IV in Mental Health -
Tafe
Bachelor's degree in Bachelor of science in Business Infomatics -
Technische Universität Berlin
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