Summary
Overview
Work History
Education
Skills
References
Timeline
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Lindell Hutchins

Melbourne,VIC

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. I excel at providing a high level of customer service, creating a memorable retail experience.

Overview

31
31
years of professional experience

Work History

Marketing Manager

The Morning Star
Williamstown
01.2020 - 12.2023
  • I joined my partners business in a front of house and staff management capacity
  • Organizing functions and social media campaigns
  • As this business was initiated at the several months before COVID, we faced many challenges, I instigated a service for locals to obtain unique wine deliveries through a loyalty program
  • Unfortunately, the business closed at the end of 2023
  • I took time away from my career to look after my ill Mum

Account Manager

Murrindindi Vineyards
, Victoria
01.2011 - 12.2018
  • Servicing existing accounts throughout Victoria, sustaining relationships with small businesses as well as the IGA supermarket chain
  • My main objective was to develop and create new accounts within the hospitality industry
  • I had great success with golf clubs’ restaurants and pubs, collaborating with chefs pairing wines with their menus
  • I also initiated accounts with my contacts in the real estate industry, who included wine in their gift programs: the volume of wine sold to agents even surprised the Vineyard owners
  • Promotional events at the spring racing carnival were effective to focus on the corporate brand recognition
  • The label was extensively wholesaling to China and later purchased by a Chinese company and restructured, I moved on to start a business with my partner

Account and business development consultant

Pea in Pod
Abbottsford
01.2009 - 12.2009
  • Primarily my role was to take a fresh perspective at the business as a whole and assess areas for potential growth
  • This also entailed the wholesale and retail facets of the company
  • Creating marketing 'Call to action campaigns' was an integral part of growing the business and brand awareness
  • Stock management and developing a CRM process: working at the Toorak outlet instilled my understanding of how to utilize and to develop the target market

Senior Sales & Marketing Consultant

Fletchers Real Estate
Canterbury
01.2008 - 12.2008
  • Develop and maintain existing relationships within my own network and cultivate new listing opportunities
  • 70% of my listings whilst at Fletchers were self-generated or instigated through past client referrals
  • I Conducted open for inspections: generating new business leads
  • Assisted at Auctions, a key strength I possess is my post Auction negotiation strategies where I can create the feeling that both buyer and vendor have 'had a win'
  • Negotiate the sale of properties through a set date or private sale method, completing all relevant contracts
  • Utilizing all my negotiation skills to achieve the best possible outcome for the client (Vendor) whilst instilling good grounds for future business / or referrals from the purchaser

Sales and Marketing Consultant

Barry Plant Real Estate
Blackburn
01.2003 - 12.2007
  • Generate listing opportunities
  • Negotiate commission in a competitive market place my average commission was 2.5 % of the sale price, in an environment where the market standard commission of 1.5% was the norm
  • Guide the Vendor through the advertising options available, to gain the best exposure for their home
  • Elevate and promote the publics markets perception of Barry Plants market share
  • Manage and conduct open for inspections whilst consistently building my relationship with the vendor and their expectations through to the conclusion of the sale
  • Diamond Award for Excellence August 2006
  • Induction into 'The Million Dollar Club' I sold more than $13,500,000 when the average home value was $350,000
  • I earned my position in the top 5% of sales consultants within the Barry Plant network, which consisted of over 65 offices Victoria wide

New Homes Consultant

Darnley Homes
Richmond
01.2003 - 12.2003
  • As an induction into the world of Real Estate property development and building
  • I was predominantly working from the display home at the Springthorpe Estate an Urban Pacific project
  • The entire area more than 1400 blocks of land had only five builders approved by the town planners to construct
  • Darnley succeeded in achieving over 60% market share
  • Springthorpe won best medium density development by the HIA in 2005
  • My role consisted of being competent and understanding of plans, building envelopes, elevations and costings with house plans
  • Colour selection and choice of fittings was an area I particularly enjoyed as I appreciate interior design
  • I managed the display home and guided clients through the selection process to contract
  • Due to the length of time during the building process, retaining excellent relationships was a key aspect to my role

Owner Clothing Boutiques

The Source
Camberwell
01.1998 - 12.2002
  • It was always one of my dreams to open a boutique, at the age of 22, I went armed with a concept, a business plan and a lot of self instilled belief to the bank
  • I was fortunate to have backing from local designers and was granted a business loan to initiate my dream
  • From designing the shop fittings which are still there to this day, to managing floor stock budgets to serving customers and two part time shop assistants
  • I also held summer and spring range opening nights for VIP customers which proved highly profitable
  • I thrived in seeing my dream materialize through determination, long hours and a never give in attitude
  • The store had four years of success of which I am proud
  • The institution of the GST and the fickle nature of the fashion industry ultimately led to the closure of my boutique

Business Development Manager

Global Rags
01.1994 - 12.1998
  • Assisting in starting a new business from the ground up with my partner, we began purely wholesaling designer high end fashion, that was imported
  • This role was varied; I undertook the responsibility of sales trips to Sydney on a regular basis
  • Extending the business into the retail area I assisted in setting up the first outlet
  • This utilized my problem-solving skills as well as my passion for visual merchandising
  • The business rapidly grew and extended to 14 outlets across Victoria
  • I am proud to have been part of the business in its infancy

Model

Cameron’s Management
South Yarra
01.1993 - 12.1995
  • I enjoyed success with Catwalk fashion shows in both Sydney and Melbourne, as well as various editorial assignments
  • I was offered a contract in Japan

Education

Real Estate Agents Representative License -

Swinburne TAFE

VCE -

Camberwell Church of England Girls Grammar
Melbourne

Skills

  • Go to market skills
  • Marketing skills
  • Appointment setting
  • Telephone skills
  • Closing deals
  • Advanced Communication Skills
  • Problem Solving Skills
  • Managing Client Expectations
  • Knowledge based lead generation
  • Market Research
  • Sales force CRM
  • Microsoft Office
  • Advanced negotiation skills
  • Ability to overcome objections
  • Develop and retain good business relationships
  • Eye for detail
  • Flair for color and design
  • Work ethic
  • Results orientation
  • Social Media Marketing
  • Retail Marketing

References

Available upon request

Timeline

Marketing Manager

The Morning Star
01.2020 - 12.2023

Account Manager

Murrindindi Vineyards
01.2011 - 12.2018

Account and business development consultant

Pea in Pod
01.2009 - 12.2009

Senior Sales & Marketing Consultant

Fletchers Real Estate
01.2008 - 12.2008

Sales and Marketing Consultant

Barry Plant Real Estate
01.2003 - 12.2007

New Homes Consultant

Darnley Homes
01.2003 - 12.2003

Owner Clothing Boutiques

The Source
01.1998 - 12.2002

Business Development Manager

Global Rags
01.1994 - 12.1998

Model

Cameron’s Management
01.1993 - 12.1995

Real Estate Agents Representative License -

Swinburne TAFE

VCE -

Camberwell Church of England Girls Grammar

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Lindell Hutchins