Linden Heyer

• Used ticketing systems to manage and process support actions and requests.
• Managed high levels of call flow and responded to technical support needs.
• Installed and configured operating systems and applications.
• Configured hardware, devices, and software to set up work stations for employees.
• Diagnosed and troubleshot hardware, software and network issues.
• Created user accounts and assigned permissions.
• Assist user with managing accounts and access to services that provided industry solution provider.

• Developed strong relationships with internal departments such as HR or IT support teams improving operational efficiency.
• Ensured timely resolution of technical issues by coordinating with IT support staff on hardware and software maintenance.
• Managed hosted websites using Plesk, cPanel and Virtualmin hosting platforms for managing websites, DNS and Basic email on registered domains.

• Maintained clean and organized restaurant to comply with hygiene and health regulations.
• Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
• Greeted and seated guests to provide friendly and welcoming experience.
• Maintained clean and organized dining areas for an enjoyable guest experience.
• Maintain the cleanliness and aesthetics of the guest’s open common areas, buffet and steakhouse.
• Cash handling and EFTPOS using an SQL based POS console.

• Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
• Handled cash and Credit/Debit card transactions effectively on SQL based POS, ensuring accuracy and adhering to company policies for financial security.
• Setup and Clean Down of floors in venue that were/about to used.
• Serve alcoholic and non-alcoholic beverages in accordance to Company ‘Brand Standards’ and following national (England & Wales) and local (Leicester City Council) liquor laws.

My 4 years of service included the following training: Basic, category, and SMET (ships medical emergency team). Additionally, I had to complete a competency log to be recommended for promotion to Abel Seaman.

My roll mostly consisted of preparing and serving food to officers in the Wardroom of whatever ship or establishment I was assigned to at the time.