Lindi de Klerk

1. Issue Escalation and Resolution:

• Proactively identify, escalate, and manage issues related to team workload, performance, service metrics, and project delivery to appropriate leadership levels.
• Develop and implement effective solutions to resolve these issues in a timely manner.

2. Relationship Development:

• Establish and nurture strong relationships with local and remote resources, team leads, and stakeholders.
• Collaborate effectively to identify and execute solutions that

address any operational challenges.

3. System and Standards Maintenance:

• Maintain alignment of regional and local processes with global policies and standards.
• Ensure systems are up-to-date and effective in supporting team objectives.

4. Team Development and Support:

• Manage, coach, and provide guidance to team members on best practices in Invoice administration, ensuring adherence to established processes and procedures.
• Foster a collaborative team environment that encourages professional growth and accountability.

5. Continuous Improvement:

• Regularly review and analyse work processes and procedures to identify opportunities for enhancement in service delivery and team efficiency.
• Implement strategies to improve relationships and communication within the team and with external parties.

• Receiving and greeting parents and assisting with signing their children in and out.
• Daily payment allocations and reconciling between Xplor transactions and Bank.
• Stocktaking and ordering of stationery and other stock for the centre.
• Creating purchase requisitions for new orders, maintenance notifications on SAP.
• Debtor administration and forwarding accounts to parents.
• Enrolments and the administration thereof, including set up of government enrolments with Centrelink.
• Preparing files for children enrolled and ensuring paperwork is complete and in order.
• Creating new bookings, adding of holidays, absences, fees, etc.
• Email correspondence and answering of phones.
• Resolving of parent issues with Centrelink or system issues.
• Preparing Bank Sweep and actioning at Bank.
• Collection of weekly shopping and checking of mail.
• General administrative duties.

• Company Overview: Charter Partners, now trading as Carbon Accountants.
• Corporate Secretarial, including establishing of companies, trusts and self-managed super funds and preparing documentation for signing, Annual Reviews, Change of Company Details (Form 484’s) of companies, TFN and ABN applications, Deed Upgrades and Invoicing.
• ATO mail relief – distribution and saving to system.
• Now trading as Carbon Accountants.
• Reason for leaving – relocated to Weipa.

• Debtor collection for three offices of company (Gympie, Brisbane & Bundaberg):

-Email and send letters to clients 20 days overdue.

-Call clients if they haven’t responded or paid.

-Advise Partners when Stop Work threat and collection notices

are to be sent.

-Prepare letters for Stop Work and debt collection notifications

to clients.

-Liaising with debt collection companies in relation to QCAT

hearings, etc.

-End of month Receipt Reconciliation – all three offices.

-Preparation of Debtor Reports for weekly office meetings as

well as for monthly Partner Meetings.

• Answering and allocating calls of switchboard.
• Making appointments, updating Partners’ calendars.
• Receiving payments, processing thereof, cash handling and banking.
• Stock takes of stationery and ordering of stationery for all three offices.

• Making appointments and confirming clients for the next day.
• Receiving clients and processing of their accounts.
• Receiving payments, cash handling and banking.
• Accounts Receivable and Accounts Payable.
• Keeping client files up to date and allocating files for the following day.
• Booking clients on MindBody – wellness management program.
• Placing orders, receiving and checking orders and checking invoices against stock received.
• Pricing of supplements and other stock and processing on the system.
• Delivering a high standard of service.
• E-mails and creating documents for therapists as per their requests.
• Reason for leaving – relocated to Gympie for visa purposes.

• Delivering a high standard of customer service and liaison.
• Checking guests in and out.
• Resolving complaints and enquiries.
• Reception duties, screening and transferring calls.
• Processing and booking room reservations.
• Preparing guest accounts and receiving payments.
• Cash handling and Eftpos, operating and balancing cash registers.
• Controlling, checking and summarising bills and dockets.
• Night auditing duties.
• General administrative and financial duties.
• Performing as a strong member of a cohesive team with strict adherence to health and safety regulations.

• Company Overview: ZA
• Customer service and liaison for a taxidermy company, delivering high quality trophies to international destinations.
• Resolving payment and delivery issues, allocating of payments.
• Data entry, database management and extensive document control.
• General administrative duties.
• ZA

• Company Overview: ZA

• Company Overview: ZA
• Overseeing daily operations at boutique and 5-star guesthouses.
• Recruiting, supervising and training personnel.
• Overseeing and processing reservations, checking guests in and out and processing payments.
• Managing debtors and other accounts.
• Marketing and advertising.
• Inventory control and purchasing.
• Processing payroll.
• Performing as a strong leader of a cohesive team with strict enforcement of health and safety regulations.
• Awarded Best Full Service Guesthouse 2006, 2008, 2010 and 2011.
• High Commended in 2009 AA Awards.
• First runner up in Welcome Awards 2006, for exceptional service to the tourism industry.
• ZA

• Company Overview: ZA
• Supervising and training personnel, overseeing daily operations.
• Rostering staff.
• Overseeing and regulating stock levels, including stocktaking.
• Ordering and issuing inventory.
• Updating restaurant wine list.
• Developing menus and calculating food costings.
• Organising and overseeing functions.
• Managing conference facilities and operations.
• Producing various reports, correspondence and documentation.
• Performing as a strong leader of a cohesive team with strict enforcement of health and safety regulations.
• ZA