Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lindore Linda Redjepovski

Summary

Personable Catering Coordinator skilled in managing large and small-scale events to exceed client expectations. Independently monitors catering functions and utilizes tools and systems effectively. Consistently displays strong commitment to excellent customer service and food quality to create memorable client experiences.

Overview

19
19
years of professional experience

Work History

Catering Coordinator

Self-employed
02.2023 - Current
  • Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
  • Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
  • Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
  • Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.
  • Increased repeat business through strong relationship-building with clients and vendors.
  • Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
  • Elevated guest experience by attentively addressing dietary restrictions and special requests from attendees.
  • Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals.
  • Streamlined catering operations by efficiently managing inventory and food ordering processes.
  • Managed budgets for each event, ensuring cost-effective practices without compromising quality or customer satisfaction.
  • Planned, scheduled and oversaw tastings allowing interested parties and clients to sample popular menu items prior to making selections.

Cafe Worker

Albanian Australian Islamic Society
01.2017 - Current
  • Maintained a clean and organized café environment, adhering to health and safety regulations.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
  • Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints.
  • Supported fellow team members in achieving a smooth workflow during peak hours.
  • Served as a knowledgeable resource on menu items for customers seeking assistance or recommendations based on preferences or dietary restrictions.
  • Monitored food temperatures to comply with safety regulations.

Kitchen Supervisor

Borgs Cakes
12.2019 - 01.2022
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Trained new team members on kitchen procedures, safety protocols, and company standards.
  • Controlled food costs and managed inventory.
  • Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
  • Collaborated with front-of-house staff to ensure seamless guest experiences from order placement to meal delivery.

Salon Owner/Operator

Vivacious Hair And Beauty
01.2010 - 01.2017
  • Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
  • Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
  • Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
  • Increased customer retention through exceptional service and consistent follow-up communication.
  • Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
  • Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
  • Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
  • Implemented a reward system for employee performance, motivating staff to continually strive for excellence.
  • Developed strong relationships with vendors, negotiating favourable pricing for salon products and supplies.

Senior Hairdresser

Linear Hair
01.2005 - 01.2010
  • Mentored junior stylists, improving their technical skills and customer service abilities.
  • Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients'' wellbeing.
  • Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
  • Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
  • Attended industry conferences and workshops to stay current on the latest trends, techniques, and products in hairstyling.
  • Increased salon revenue through upselling additional services and retail product sales.

Education

High School Diploma -

Marian College
Sunshine West, VIC

Hairdressing Academy Certificate 3
Melbourne

Cooking Classes /bread Making
Melbourne, VIC

Skills

  • Customer Service
  • Time Management
  • Catering sales
  • Flexibility
  • Sanitation and food safety
  • Quality Assurance

References

Adrian Malellari PRESIDENT of the Albanian Australian Islamic society 0433 444 084


Tabitha Borg Borgs cakes 0431 263 078

Timeline

Catering Coordinator

Self-employed
02.2023 - Current

Kitchen Supervisor

Borgs Cakes
12.2019 - 01.2022

Cafe Worker

Albanian Australian Islamic Society
01.2017 - Current

Salon Owner/Operator

Vivacious Hair And Beauty
01.2010 - 01.2017

Senior Hairdresser

Linear Hair
01.2005 - 01.2010

High School Diploma -

Marian College

Hairdressing Academy Certificate 3

Cooking Classes /bread Making

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