Lindsay Cooper

• I worked for the Bondi Hotel during the 2000 Sydney Olympic Games, for which the beach volleyball was directly opposite; the bars were always packed during the day/night and sometimes up to 5 deep - great party atmosphere
• The Manager knew what I was doing an was experienced, and virtually had me as the senior bartender, ensuring that the cash floats were correct; she would often ask me to close the bar area at the end of the night and total the tills and count the cash before leaving
• Enhanced customer experience by providing attentive service and creating a welcoming atmosphere.
• Increased bar efficiency by maintaining cleanliness and organization of the work area.
• Built loyal clientele with friendly, approachable demeanour and exceptional service.
• Ensured smooth operations by managing inventory levels and restocking supplies as needed.
• Developed strong working relationships with colleagues, fostering teamwork and efficient communication.
• Provided excellent customer service, addressing concerns and complaints promptly to ensure satisfaction.
• Managed cash transactions accurately, ensuring proper handling of payments and tips.
• Delivered exceptional service during high-volume periods, maintaining consistent quality despite increased demand.
• Displayed comprehensive knowledge of various beverages to assist customers in making informed choices.
• Complied with all health codes and regulations to maintain a clean, sanitary workspace at all times.
• Balanced multiple tasks simultaneously, efficiently prioritizing responsibilities based on urgency.
• Optimized workflow by prepping garnishes, mixing ingredients, and preparing glassware ahead of time.
• Trained new team members on standard operating procedures, contributing to an effective workforce.
• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
• Verified drinking age requirements of customers by carefully reviewing photo identification.
• Maintained impeccably clean, attractive and well-stocked bar area.
• Upheld strict regulations for safe alcohol service and food safety.

Commenced as an Accounts Clerk for which each Cascade employee would be responsible for various hotel site books - I managed 3 hotels in Qld/NSW. Cascade Hotels Group took over the ownership of the Tooheys hotels.

After a few years I was promoted to the Training/Relief Officer for all the 52 Cascade Hotels in Queensland and NSW. I would travel to each hotel to train the administration staff on the requirements of hotel paperwork management - accounts, payroll, etc. I even assisted with the writing up of all procedures in running a hotel.

As I had previously done bar work, I would assist the hotel bar staff to run the bars on numerous occasions. Serving hotel customers was very rewarding.

I worked various shifts mainly on the weekends, or when I was required.

• Enhanced customer satisfaction by providing efficient and courteous service.
• Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
• Handled cash transactions accurately, ensuring proper documentation for financial records.
• Collaborated with team members to improve overall service quality and guest experience.
• Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
• Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.

Originally I worked as a glassie, then was offered a position of bartender, where I would work mainly Friday, Saturday and Sunday nights

• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Served high customer volumes during special events, nights, and weekends.
• Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
• Kept bar stocked with liquors, juices and garnishes for drinks.