Dynamic Senior Team Manager with a proven track record in coaching, customer focus, and strategic initiatives. Achievements include enhancing operational efficiency and driving team performance through effective mentoring and resource allocation.
Overview
42
42
years of professional experience
Work History
Senior Team Manager
Westpac Banking Corporation, WBC
Launceston, TAS
09.2000 - Current
Led cross-functional teams to enhance operational efficiency and customer service delivery.
Developed and implemented strategic initiatives to optimize team performance and resource allocation.
Mentored junior managers, fostering a culture of continuous improvement and professional development.
Analysed market trends to inform strategic decision-making and align business objectives with customer needs.
Front Office Manager
Aurora Energy
Launceston, TAS
02.1990 - 08.2000
Oversaw front office operations, ensuring exceptional customer service and efficient workflow management.
Managed scheduling and staff assignments to optimise team performance and resource allocation.
Implemented process improvements that enhanced office efficiency and streamlined communication between departments.
Developed training programs for new employees, fostering a culture of excellence in service delivery.