LINDSAY GOULDTHORPE
Burleigh Waters,QLD
Summary
Experienced with planning and executing a variety of events, from corporate meetings to large-scale conferences and exhibitions. Utilizes strong organizational skills to manage multiple aspects of event coordination, including vendor relations and budget oversight. Track record of providing excellent client service and ensuring events run smoothly.
Overview
21
21
years of professional experience
Work History
Events Coordinator
Bond University
08.2022 - Current
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
- Conducted post-event analysis, identifying areas of improvement for future events.
- Cultivated portfolio of successful events, from small workshops to larger scale recruitment targeted events, each tailored to meet specific client needs.
- Coordinated travel and accommodations for event attendees.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
Logistics and Operations Manager
Adjusta Mattress Pty Ltd
01.2019 - 08.2020
- Managed a delivery team, including drivers and coordination staff, to deliver over 2 million dollars a month of product sold across Australia and New Zealand, both in metro and remote areas with extremely tight timelines, stock limitations and accessibility restrictions.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements and managed this team to maintain high productivity and performance metrics.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth delivery via collaboration between sales and delivery departments.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Senior Sales & Operations Manager
Marked Events Ltd
04.2011 - 09.2018
- Managed large-scale exhibitions and conferences in different venues across the UK.
- Involved in new sales opportunities and existing client relationships, travelling worldwide to promote our shows to potential exhibitors and maintaining and managing existing customer relations.
- Oversaw all aspects of the operational elements of the Events, including conceptualising space, content and performance streams, and converting these ideas into operational and sales models and disseminating this information to sales and operational coordinators.
- Trained and guided team members to maintain high productivity amid tight timescales
- Supervised the team of event staff, providing guidance and direction to ensure high levels of performance and customer satisfaction.
- Maintained detailed records of all events, including timelines, expenses, resources used, and participant feedback – this information was invaluable for refining processes and improving overall outcomes.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Weddings & Events Manager
Samlesbury Hall
08.2005 - 04.2011
- Managed Weddings and Events at an 800-year-old Historic Hall in Lancashire, UK
- Ensured the smooth event delivery of over 500 weddings and events including pre-event walkthroughs, sales, planning process and detailed day-of coordination
- This role was varied, pressured and challenging at all times of the working week.
- Increased weddings and functions from joining the company at 30 weddings per year to over 100 per year at the end of my employment.
- Involved in the process of establishing a new catering department within the venue to handle the increase in events, switching from an offsite provider to in house team and menus.
- Responsible for all procurement, staff employment, facilities development and maintenance, menu creation and day-to-day running of entire department and systems
- Established strong relationships with vendors, securing optimal pricing and service quality for events.
PA
AKZO NOBEL
07.2004 - 07.2005
- Employed on a temporary basis after graduation from university
- Worked in the role of Personal Assistant to the Export Manager, managing his diary, booking flights, hotels and meetings for him across the world to see various clients
- The role also included inputting orders and working on client relationships for overseas clients from anywhere from Greece, Maldives and the Middle East often having to overcome language barriers and prejudice
Education
Bachelor's Degree - Business Communications
University of Central England
Birmingham, England06-2004
Skills
- Project management
- Logistics coordination
- Operations oversight
- Team leadership
- Client relationship development
- Budget management
- Communication skills
- Attention to detail
- Problem solving
- Interpersonal skills
Timeline
Events Coordinator
Bond University
08.2022 - Current
Logistics and Operations Manager
Adjusta Mattress Pty Ltd
01.2019 - 08.2020
Senior Sales & Operations Manager
Marked Events Ltd
04.2011 - 09.2018
Weddings & Events Manager
Samlesbury Hall
08.2005 - 04.2011
PA
AKZO NOBEL
07.2004 - 07.2005
Bachelor's Degree - Business Communications
University of Central England
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